Making Helping Hands Carers The Best
Training and professional development is something that we take very seriously at Helping Hands. We know that the quality standards that we have achieved over the past 25 years are only as good as our next carer. This is why we invest so much time, energy and resources into the training and on-going development of all of our care staff.
Bespoke Centre of Excellence for care training
We recognised that what we have at Helping Hands is unique and market leading within the care sector. This meant that we needed to develop our own bespoke training programme and facilities to ensure that we continue to build upon the outstanding success that we have demonstrated to our customers over the many years that we have been in business. Care is not something that can be taught in a normal classroom environment.
At Helping Hands we have developed a purpose built Centre of Excellence which hosts our training academy. The centre has been built to simulate your house so that we can train our carers how they would care for someone in their own home. We have a bedroom, bathroom, sitting room and kitchen with all of the equipment that a carer may have to use when assisting you to go about your day to day activities.
Each carer spends their first five days with Helping Hands in our Centre of Excellence learning how to deliver the very best care in the Helping Hands Way. All of our training has been verified by Education Development International plc. (EDI) and has been developed in consultation with Skills for Care, a body whose role looks at the attitudes, values, skills and qualifications necessary to provide high quality care. With our commitment to delivering excellence every time, we exceed the statutory requirements for care training set by the Care Sector Council.
Our Centre of Excellence is headed by our award winning Training Manager Julie Mills. Julie personally oversees each training week which she delivers alongside our team of highly skilled and experienced trainers.
Many of our existing carers are degree level educated and have vast experience of working in care. Their on-going training and career development is central to what we do. All of our carers are placed on an on-going bespoke training plan; constantly developing their skills to continually improve the care that you receive.
A whole host of training modules are available through our on-line training centre. These materials have been specially developed to meet both the generic and specialised skills and knowledge required for carers. Each module has been developed using our 23 years of experience in caring for our customers and by partnering with specialist groups and individuals such as Dementia UK. Training on specialist conditions such as Dementia and Stroke are just 2 examples from our extensive library of training modules.
Each member of Helping Hands staff receives an annual performance review and regular supervision meetings. Should your care needs change over time your carer will be fully trained and coached by our locally based managers and trainers to ensure that they are fully confident in meeting all of your needs.