Julie Mills

Meet Our Trainers: Julie Mills

Hello, I’m Julie and I am the Training Manager here at the Centre of Excellence.

I’ve been with Helping Hands for over 10 years and I still wake up everyday looking forward to the day ahead.

My Experience in the Care Sector

My first experience of care was when my grandmother went into a residential home. After spending time with her on my visits, meeting the staff and seeing how they cared for her and the other residents, I knew that it was a profession I wanted to join. At the time I couldn’t follow that path due to other commitments, but when I returned to work after taking six years out to bring up my children, I was finally able get into the care sector.

It was one of the best decisions that I have ever made; I’ve found my job roles, both as a care worker and trainer, very rewarding and enjoyable.

You are appreciated for even the smallest things you do and the knowledge you can gain from listening to customers’ talk about their past experiences can be fascinating. It is a very gratifying role; seeing a customer who had not left their home for over 2 years gain the confidence to go out again and enjoy life was very inspiring.

I spent the first 4 years working as a domiciliary care worker and I’ve been office based for the past 6 years. However I did not give up my care role entirely when I moved into an office based role as I also continued to care in the evening after office hours for a year.

I first joined the training team to pass on my experience and knowledge to new care staff. In my current role as Training Manager, I act as a Training Coordinator, Trainer, Mentor and NVQ Assessor. I also supervise and observe our care workers to ensure they are following the procedures that make Helping Hands successful. I’m also a Level 2 Risk Assessor.

My Training Qualifications

I’m a great believer in continuous improvement; the list of the training that I’ve completed since I joined Helping Hands in 2002 is a testament to that. As a trainer and a former carer I strongly believe that you can never stop learning and I fully embrace this. These are the accreditations and training qualifications that I have achieved so far.

“The best advice I can give to potential Carers is to always be willing to take on new information; if you allow yourself to keep learning, you can develop in your role as a care worker. Health care training constantly changes so keep yourself up to date and professional in the care you provide”
  • NVQ Level 4 Leadership and Management
  • Risk assessment Levels 1 and 2
  • NVQ A1 Assessor Award Level 3
  • NVQ level 2 Care
  • Dementia Awareness Level 2
  • Delighting the Customer
  • Assessor/Supervision refresher
  • First Aid at Work
  • Management of Incontinence
  • Moving and Handling
  • Communication
  • Protection of Vulnerable Adults
  • Coaching & Mentoring workshop
  • LDAF Assessor update
  • Record Keeping Skills
  • The Mental Capacity Act
  • Recording Skills for Direct Care Workers
  • Mentoring and Coaching workshop
  • Evaluating Training workshop
  • Building an Induction Programme workshop
  • Administration of Eye/Ear drops Trainer
  • Administration of Medication Trainer
  • Stroke
  • Cerebral Palsy
  • Diabetes
  • Parkinson’s disease
  • LDAF Assessor
  • Fire Safety
  • Introduction to Assertiveness
  • Moving and Handling Trainer
  • Motor Neurone Disease
  • Infection Control
  • Abuse Awareness
  • Care Skills
  • Basic First Aid & Administration of Medication
  • Food Hygiene
  • Health & Safety
  • Infection Control/Continence Care

Training with me

I now manage the induction training programme and am qualified to provide training on all standards for the Skills for Care Common Induction. My main topics include Principles of Care, Moving and Handling, Safeguarding and Whistle-blowing and First Aid.

My training style varies as I provide many different types of training with many different types of candidates. I most enjoy group discussions and practical work because it allows learners to relax and encourages questioning; it also provides learners with a chance to become involved in the training rather than just listening. The candidates I look out for are those who show a willingness to learn; adaptability, commitment, understanding and have sensitivity for others.

I also provide further training through mentoring and distance learning packs for new care staff. After six months with Helping Hands, Carers begin their NVQ level 2 in Health & Social Care; I continue their learning as I’m also a qualified A1 NVQ Assessor. I provide level 1 and 2 Risk Assessor training for new members of the Risk Assessor team, with further training updates as required.

What makes a good Carer?

Simply put, a person who wants to make a difference in someone else’s life will make a good Carer. A good Carer is someone who is willing to develop their knowledge and skills as needed; someone who cares about others, not just earning a living. You will need to be calm, reliable, sensitive, willing, and able to provide assistance without taking control.

A bit about me

I am determined, encouraging, understanding, reliable, and cheerful; I like to be with other people and always need to be doing something, I’m always on the go! I enjoy having fun; my hobby is Salsa dancing – I’m not very good but I keep trying!

I like to relax by reading novels; often fiction based on history. I also enjoy spending time with my family, especially holidays in a touring caravan.

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