Helping Hands: A Family Business
Unlike many other care providers, Helping Hands is a family run business which is small enough to care, but big enough to cope. The company was founded in the late 1980s by Mary Lee; today her sons continue to run Helping Hands Home Care.
Mary’s profession as a teacher of children with learning disabilities brought her into contact with many Social Services Departments around the Midlands. Mary began to realise that Local Authorities were seeking partnerships with outside agencies to provide quality care for people in their own home. With this in mind Mary formed Helping Hands in 1989.
Tim and Ben
Mary’s eldest son Tim, an undergraduate at Cardiff University, would help the family business by visiting customers and answering telephone enquiries when he returned home between term times. His younger brother Ben, still at school at the time; would assist the payroll of Mary’s growing collection of carers, whilst revising for his GCSEs and A-Levels.
Taking the business forward
Mary left the business in 2007 after 18 years for her well earned retirement. Tim is now Chief Executive Officer and Ben Chief Operating Officer; together they have presided over a period of growth for the organisation which now employs over 3,500 carers around England and Wales.
Despite the success of the business, the central philosophy of Helping Hands is the same today as it always has been – a desire to provide the best care possible to people in a way which promotes independence, ensures dignity and aids emotional well-being.
This will always be the Helping Hands way.