Helping Hands Approach To Care
Helping Hands values reflect the past and what has made us successful, as well as the future and how we wish to develop. They sum up what guides the everyday actions of all Helping Hands employees.
Focus on people
Our priority will always be our commitment to satisfying the needs of our customers, respecting their dignity and choices about how they want to receive care and support. We will always look at the person as a whole and what’s important to them in their life, not just their care.
Excellence every time
We will deliver a premium service with consistency and continuity, regardless of who is delivering it – whilst personalities may differ, standards and quality should not.
Listening and understanding
Listening to our customers, staff and those we work with, enables us to tackle day-to-day challenges in a different way. By listening, asking and understanding, we will develop strong relationships built on trust and reassurance. In this way we will deliver a bespoke, person centred service that matches each customer’s needs.
Building on our success
We are here to try and improve people’s lives in whatever way we can; so we always think about how we can do things better, go the extra mile, and make things possible.
We are passionate about achieving better results every time and will always look to advance our existing skills and seek feedback so that we can continue to improve. We will take pride in and enjoy what we do, whilst achieving a better future for our customers and colleagues.