Homecare Standards Expert - Ilze Careless
Registered Manager
Hi, my name is Ilze and I’m from South Africa. I have been the Registered Manager at Helping Hands for nearly 5 years. I am responsible for making sure that we comply with legislation and I liase with CQC, the Care Quality Commission.
I also oversee Quality Assurance, Training and Continual Professional Development. My team includes a Compliance Manager plus a training team of 6, an assessing team of 20, and 8 within the NVQ centre.
You can ask me a question via email or call me on 0808 180 9488.
My Qualifications
I have worked for Helping Hands for nearly 13 years; I started as a Live-in Carer. I hold the Registered Managers Award Dip RSA and also hold the following accreditations and training.
- A1 Assessor
- Professional Trainer
- Health & Safety Management
- Training Manager of the Year – Coventry & Warwickshire Partnership for Care 2005
- CQC Seminars and Focus Groups
- CQC Skills for Care Conferences
- Employers Advisory Group for Coventry & Warwickshire
- Intermediate certificate in occupational Health & Safety
- Counselling Skills
- Caring for People with Dementia
- Train the Trainer
- Adult Protection Workshop
- Professional Trainer Certificate
How can I help you?
I would be delighted to help you with any queries you may have regarding Helping Hands Compliance or Training.
I joined Helping Hands in September 1996 as a Live–in Carer. I spent 2 years supporting various customers with conditions including MS, Dementia, Acquired Brain Injury, Stroke Aftercare and Learning disabilities. I also spent 9 months as an hourly carer, before I joined the office.
I have been delivering and setting up training for all Helping Hands employees since 2000. In 2004 we formed a sister company called ‘Training Matters’ and in June 2005 our NVQ Assessment Centre was launched.
Job satisfaction
There is never a dull moment in my job; knowing that I am improving lives and that I make a difference is immensely satisfying. The industry is constantly changing – I am part of something that has risen in prominence on the government’s agenda and can make things happen. I am involved with all our departments so I have a holistic view of the business; I look for development opportunities, and I’m always looking for new areas to improve our service.
A bit about me
I’ve been told many times that I’m passionate and forthright about life. I like to be involved, as I am with our local school and with WI Lite in Stratford. I’ve been married for 10 years and am very family orientated and as an animal lover, I consider my faithful dog and rescued cat very much part of the family. I enjoy travelling, especially when I have time to get back home to South Africa.
