Palliative Care


Fast-track Palliative Care

Understanding that CHC professionals require a responsive home care provider to support with palliative cases, Helping Hands operates an extremely reactive nurse-led palliative care service.

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Fast Track Palliative Care

to Support Your Needs

Our dedicated team work closely with CHC professionals and multidisciplinary teams to arrange packages of palliative care right across the UK, typically within 48 hours of enquiry.

Upon enquiry, we can organise a telephone assessment to be conducted by our Senior Registered Nurse specialist and a member of our Care Management team. Following assessment, final costing is established and the package of palliative home care can start straight away.

We have demonstrable ability to organise seamless same-day and fast starts for palliative care customers, assigning an experienced and knowledgeable Carer to each case. Carers can arrive at customer’s homes really quickly, with a thorough understanding of their physical and psychological requirements.

We have an abundance of Carers with palliative care expertise who regularly work alongside hospices, Macmillan support groups and District Nurses to maintain patient comfort and dignity in the latter stages of life.

Available to CHC palliative cases, our Carers are trained in complex care, including pain management, ventilator care, administration of medication, nebuliser care and bladder/bowel management.

Palliative Care at Home – A Case Study

In January, we were approached by a CHC team to provide palliative care at home to a gentleman with a brain tumour. The gentleman, who had a prognosis of two weeks, required 24 hour live-in care to remain at home. After conducting an immediate telephone assessment to determine the gentleman’s needs, we advised a cost for NHS approval.

The assessment, which established the gentleman’s physical care needs and personal interests, was presented to an experienced Live-in Carer assigned to the case. Responsible for all of the gentleman’s needs, the Live-in Carer worked closely with District Nurses to monitor personal well-being. Working alongside the gentleman’s CHC team, Helping Hands supported the gentleman and his family until he passed away peacefully in his home surrounded by loved ones.

Who we’ve helped

Helping Hands – the Clue’s in the Name
I really cannot say enough positive about Helping Hands. Our situation was that my Mother, living on her own and an hour or more from any of her 3 sons, had worsening dementia and the day care we had in place was not equipped to cover the nights. Helping Hands was recommended to me by a Dementia Nurse and very quickly things started falling in to place.

The whole Team were engaged in the process from start to finish and I never felt that I was talking to anyone other than professionals, and yet it was done with an empathy which was greatly appreciated. Our Regional Manager, supported by a great Team “backstage” came to meet with my brother and I along with my Mother, and we were very quickly happy to let Helping Hands take the lead.

Mum’s needs were expertly assessed without coming across as intrusive. We were also invited to provide our thoughts as to the sort of person who would get on best with Mum, the village environment and the friends with whom she would become acquainted.

It was suggested to us that a new recruit to Helping Hands would be ideal for Mum’s needs. We were given the opportunity to have a call with this member of staff (a mini “getting to know” if you will) and we felt there was a good fit.

This member of staff was with Mum for only 3 months in the end because it sadly became apparent that my Mother needed to go in to a home near to my Family in Hampshire (which she did 2 days ago). However I have to say I don’t know where we would have been over these 3 months without their dedication and support of my Mother. Despite Mum now moved to a home I have absolutely no doubt that on this member of staffs “watch” Mum had a great time and seemingly (imagined or otherwise) her “decline” seemed to have slowed. Many’s the time we called to speak to Mum and simply had to bail out because Mum and them were giggling too much.

Unfortunately, again on their watch, my Mother’s dog had to be put down and then only a few weeks on she had a mini stroke. In both situations they were on her own and managed wonderfully. Not what they signed up for I am sure but we are so grateful.

With only 907 characters remaining I need to leave it there. I am sure you can see why I would recommend Helping Hands very highly indeed. They were great; the manager always accessible if required and, if not, there was always the Helping Hands Team available.
Thanks to all involved in my Mother’s Care
With best wishes
Andy Rowley and Family, 2015.

Palliative Care Guide

We have created a guide to provide you with the facts about palliative care, the funding support that’s available, and the different types of palliative care services in the UK.


If you, or a member of your CHC team, have a fast-track palliative care case that requires a rapid response, please contact a member of our team on: 0808 180 1086.

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