Handovers

When a new Carer goes into replace an existing Carer, we insist on a fully detailed handover. Whether acting as holiday cover or as a permanent replacement, this principle remains.

This protects our Carers (and our customers) from the unexpected. The new Carer will be fully briefed on all aspects of the individual care plan, including routines, medications, preferred meals, nap times and any other pertinent information.

When a Carer first starts with Helping Hands, they shadow an existing Carer for a period of time. This could be 6 hours if the care package is quite straightforward, or up to 24 hours if it is a more complex.

Support is something our Carers are never short of; as well as a Live-in Care Manager there is always someone on call to offer help, support or advice 24/7/365.