Training & Development

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Training and Development with Helping Hands

A thorough training schedule has been designed to ensure that you will have a really good understanding of what the role of a carer at Helping Hands is and what will be expected from you on a day-to-day basis.

The training team will lead you though a number of classroom sessions and practical activities designed specifically to give you the skills and knowledge to ensure that you are happy and confident in your role. When you graduate from our Centre of Excellence training academy you will be ready for your first customer placement.

The topics included within the training week include:

  • Helping Hands customer service
  • The role of the carer, your duties, responsibilities and how we deliver them in the Helping Hands way
  • Our values and beliefs at Helping Hands
  • Medication
  • Personal care
  • Manual handling
  • Abuse and safeguarding
  • Dementia
  • Cooking and mealtimes
  • Health and safety
  • First aid

The training week has been designed to make sure that every one gets involved and has the opportunity to ask as many questions as they need to. Our training team are on hand in breaks and at lunchtimes to answer any questions and to provide one-to-one support.

The trainees have a fabulous time on training – don’t take our word for it! We have included some comments from recent trainees below:

“The training week was fantastic, the best training i’ve ever had and i have been in care for about seven years. I highly recommend any one who has a big heart and wants a future in care to contact Helping Hands.”
-Jade Brazier
“Thank you to the Helping Hands Training Team, not only did you do an excellent job training us but you also inspired us, Id recommend Helping Hands to anyone who has a heart, drive and commitment to be a carer. It’s a title I’m proud to hold.”
-Jake Rickard
“Jayne is an inspiration to all, and I was blown away leaving the training centre having learnt so much, and that I can take that with me on placements knowing the person who taught me has been there themselves, and teach with so much passion you know, that they are there on the other end if the phone or email to support you, and provide s much help and support as they can..”
-Tom Aldridge

Your professional development

At Helping Hands ongoing training and career development are central to what we do. Following graduation from our training academy you will be placed on a bespoke training plan. This ongoing training will assist you in developing your skills to improve the care that you give whilst  helping  you achieve your career goals.

A whole host of training modules are available through our on-line training centre. These materials have been specially developed to meet both the generic and specialised skills and knowledge required for a career in care. Each module has been developed using our 25 years of experience in caring for our customers and by partnering with specialist groups and individuals such as Dementia UK. Training on specialist conditions such as Dementia and Stroke are just 2 examples from our extensive library of training modules.

Our local management and training team will support you through your learning. Each member of Helping Hands staff receives an annual appraisal and regular supervision meetings where personal development and training needs are reviewed and discussed.

We have many career opportunities within Helping Hands and always celebrate when we are able to promote one of our team. We have carers who have developed in their careers at Helping Hands and been promoted to many different departments including  managerial, recruitment, training and senior management roles. We are very proud of their success at Helping Hands.

Meet Eleanor

Hello my name is Eleanor, I didn’t have any care experience before starting with Helping Hands in February 2011 and now I wouldn’t change my job for the world, as I love every part of it!

My training was a lot of work but worth it. Anita (my assessor) was always on hand to help with any questions I had and was always patient with me, explaining everything I was unsure of. I could call, ring, text or email anyone in the training department and they would always respond quickly.

I always recommend doing the QCF Diploma as I found it very useful and learnt a lot of new information which I feel has given me the ability to do my job better than before.

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