Next Steps guide

Step 1 - Contact Us

Completed your online research?

Give us a call on 0808 180 9455 and we'll take some details and discuss your situation, asking questions about any existing conditions, mobility and so on.

Step 2 - Brochure & DVD

Following the call we will send (or email) a brochure pack, including a Live-in Care DVD, to you and any family members you request.

We suggest that all members of the family involved in the decision, along with the person who needs care, watch the DVD together.

Step 3 - Assessment

Once they have investigated Live-in Care, nursing homes, care homes or other elderly care options, many people decide that home care from Helping Hands is their best alternative.

For ongoing packages of care Helping Hands offer a free no obligation assessment where we come to the home to meet the family and the prospective client to be cared for. During this meeting we can answer any questions, inspect the property, discuss Live-in Care and ascertain the level of care required. This meeting will allow us to start preparing a bespoke Support Plan; this is the document that will detail all needs from medication, to mobility issues, to routines and favourite pastimes; this enables us to prepare an individual support package that meets your exact needs.

Step 4 - Quote

Following the Assessment meeting, if we think that Live-in Care is a viable option for your situation, we will prepare a full quote that details the level of care that we believe is required and the associated costs.

Step 5 - Choosing a carer

If you decide that Live-in Care from Helping Hands is the best option for your care needs, the next step is to identify the Carer that best suits your situation.

We will ask you for a brief on the type of Carer you are looking for; you may prefer an older Carer, be happier with a male or need someone with a language specialism.

From your brief we will submit a Carer profile for your consideration.

Step 6 - Matching process

One of the most important steps is the matching process. We have a number of Carers at all experience levels; the Carer profiles that we submit will be those that we feel are best suited to your situation and who are closest to your brief.

For the Care service to be successful, we need to match the right people with the right Carers.

Step 7 - Homecare begins

Once home care begins, Helping Hands will appoint a Live-in Care Manager who will monitor your care package on an ongoing basis. Contactable by the family or the Carer for any situation, the Live-in Care Manager will regularly review your individual Support Plan, ensuring that it continues to meet your requirements as care needs change.

From your initial enquiry, under normal circumstances, we can usually have new support packages up and running in less than two weeks. For emergency care situations, we will always do our best to work with any looming deadlines (such as hospital discharge dates), but the more time we have to move through this process, the better chance we have of matching the best possible Carer with your needs.