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Real-life stories and the latest news

Learn more about how we're supporting thousands of individuals – of all ages – to stay in their own homes and live the lives they choose.

In 2023 an independent ethical practices review of Helping Hands was carried out by Jane Bladon of Tyler Bladon Practical Ethics, and we’re pleased to say that we came out with a glowing report. We take our responsibilities as an employer very seriously and everything we do at Helping Hands is tailored to making sure […]

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Helping Hands has scored an Employee Net Promoter Score (eNPS) of 50 in the recent survey, overtaking top brands including Google and Netflix (June 2022). Employee Net Promoter Score measures employee satisfaction and highlights how likely you are to recommend the company to your friends and family. It is calculated on a scale of -100 […]

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Helping Hands Home Care have received the highest rating possible from Alzheimer’s Society for their commitment to dementia-friendly spaces. Watch the branch walk-through here. In a recent audit conducted by Alzheimer’s Society, the Rothwell branch, near Leeds, received a level 1 rating out of 4, where the environment provides the best possible opportunity for people […]

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We are excited to announce that we have recently hit 1,000 reviews on Trustpilot! We are extremely grateful to everyone that has ever left us a review – good or not so good – as it enables us to work with the feedback we have to maintain and improve our services. Rated Excellent On Trustpilot […]

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Helping Hands Home Care have announced a brand-new 12-month partnership with the British Heart Foundation (BHF). The home care provider has committed to raising £60,000 to mark the charity’s 60th birthday year this July with fundraising activities such as staff sporting challenges, the BHF’s famous Dechox chocolate challenge and with events in their local branches. […]

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Our home care Redditch Branch has recently teamed up with local schools and nurseries to create handmade artwork and letters from the children to our elderly Redditch and Bromsgrove customers. Understanding the impact that COVID-19 had on many of his customers who were separated from loved ones, Miguel Camelo, Branch Manager, reached out to local […]

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The Sunderland branch of Helping Hands hosted a two-day bake sale to raise money and awareness for charity, as part of Parkinson’s Awareness Week. As part of a regional meeting on Thursday 15 April, Michelle Webster, Branch Manager of Helping Hands Sunderland, used the opportunity to host a bake sale to raise much-needed funds for […]

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Helping Hands Home Care have been shortlisted as finalists for the Home Care Awards 2021. We have been nominated for two categories: “Response to the COVID-19 Pandemic” and “Best Independent Home Care Provider”.     The Home Care Awards state that: “2021 will be the year when care at home providers must stand out and […]

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Only a third of people say they discussed relatives’ care needs at the right time. Only 15% know their relatives’ exact wishes regarding future care. Discomfort, upset and arguments causing subject to be avoided. Home care experts Helping Hands offers advice on tackling the difficult issue of home care. With one in two people predicted […]

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Simon Martin, a private carer for Helping Hands Home Care Warwickshire, has been announced as a finalist for the 2020 Care Heroes Awards. Simon is nominated as a “Home Care Hero Individual”, a category that recognises the home care individuals that went above and beyond to ensure the safety and wellbeing of their clients during […]

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