Published by Helping Hands on
22 February 2013
How does Helping Hands Compare?
The Care Quality Commission (CQC) found that 25% of agencies did not meet all the criteria set out to ensure people are being cared for properly
The report, based on inspections of 250 domiciliary care agencies providing at-home support and care to around 26,500 people, also identified failures of providers to listen to people using services and their families and carers.
The CQC measured the agencies on respecting and involving people who use services; the care and welfare of people who use services; how the agencies safeguarded people who use services from abuse; how providers support their staff and how they monitor the quality of the services they deliver.
David Behan, chief executive of the CQC, said: “People have a right to expect to be treated as an individual, to be able to exercise choice, and to make sure their carers are aware of their specific care needs.
The CQC has already taken steps to improve how members of the public and professionals are able to determine if a provider is meeting their standards by including further information on the CQC web site.
You are able to view if the provider;
• is registered with the CQC
• has been inspected recently
• is meeting standards
• what kind of services they are registered to provide
Providers are also able to place a CQC “widget” on their home page which indicates their status with CQC.