Changing your Support Provider

Thinking of Changing Your Care Support Provider?

We often talk to people who are receiving support from a support care worker (or personal care assistant) who they have employed directly, or from an introductory agency. In many cases they are unhappy with the support they are receiving or because their needs are not being met. They are also often unaware of the benefits of working with a direct employer such as Helping Hands.

Here are just a few of the reasons why people move away from their existing care provider or directly employed Personal Assistant to Helping Hands:

Direct Employment

Helping Hands can make guarantees around continuity of care and consistency of service because we directly employ all of our carers. What “direct employment” means is that the carers are employees of Helping Hands. With a network of regional managers, trainers, Registered Nurse and offices across England and Wales, we take responsibility for your carer’s ongoing supervision and management, as well as investing in award winning training and continual professional development.

Unlike an introductory agency, having a live-in support worker from Helping Hands, means that you don’t have the responsibilities of organising their salary, insurance, expenses or annual leave, taking up references and carrying out checks  – we’ll look after this for you. Call us on 0808 180 9455 to discuss your requirements.

Continuity of Care

Typically our nursing-led  live-in carers are with you a number of weeks at a time. We strongly believe that continuity of the same carer has significant advantages over changing the carer every two weeks, which often happens with other care companies.

By having the same support worker for a period of time, they develop a deeper level of understanding of your personal and often complex care needs and you benefit from a better quality of relationship. There is less disruption for you and your family, letting you settle into live-in support knowing you are not going to have to constantly adjust to new faces and personalities coming into your home.   Many of our carers have been with the same customers for years.

Smooth changeovers when your carer takes a break

The day before your carer is due to go on leave, another fully trained Helping Hands carer will arrive at your home for a comprehensive, overnight change-over. We are committed to ensuring changeovers from one carer to another cause little or no disruption to you and your family. There is no additional charge for this part of our service.

Guaranteed cover

If a carer becomes sick or must return home for any reason, Helping Hands has the depth of resource to immediately supply a fully trained alternative carer – we never leave you without care as we guarantee service. This length of stay and continuity coupled with the extensive changeover period truly set us apart.

We are passionate about our carers and the extraordinary service that they provide. This confidence in our experience, ability and scope means you never need look elsewhere.

Read about at Patricia’s experience of changing care agencies to Helping Hands.

What is live-in support? | Changing provider | Support for students | Working with parents | Short breaks
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