Over 20 Years Homecare Experience

You need to have trust and confidence that the company you engage to care for you or your loved one will do their absolute best for the individual. That’s what Mary Lee believed when she started Helping Hands in 1989.  Now one of the largest providers of care in the home within England and Wales our philosophy of providing people throughout the country, with the choice to remain at home hasn’t changed and we remain a family run business.

Still a Family run Business

Back in the 1980s, our founder Mary Lee identified a gap in community care services that local authorities could not fill. With a background in teaching children with learning difficulties and having worked in several Social Services departments around the country, Mary noticed that there was a need for a quality service that provided care for people in their own homes, where most people prefer to be cared for as opposed to moving out of their homes.

Mary formed Helping Hands May 1989.  Before long Mary’s sons were helping with the business. Ben, now the Chief Operating Officer helped with wages when he came home from school and Tim, now the Chief Executive Officer, helped with telephone calls and customer visits when home from University. 

Business blooms

Since the 1989, with our focus still firmly on providing a quality service Helping Hands has steadily grown.  We now have customers all over England and Wales who are cared for by our highly trained and vetted carers and whose unique care requirements are overseen by managers who are based locally to our customers.

As we grew, the need for a dedicated training division developed; Training Matters was set-up as a sister company to Helping Hands to allow us to control our own training, ensuring that our carers and staff receive the very best guidance and preparation for helping people to have care at home.   In 2010 our Training Manager Julie Mills received the Great British Care Award  for Care Trainer of the Year and we were a runner up in The Care Employer of The Year category.

In 2007, after 18 years, Mary left the business in the very capable hands of Tim Lee, Ben Lee and the Senior Management Team.