“Hi, I’m James Gillespie, Senior Compliance Business Partner at Helping Hands Home Care. I have worked in health and social care for over 20 years, many of which have been spent managing, developing and modernising a range of services at a manager, area manager and at a strategic level.
I have a passion for compliance and quality, and believe that by instilling a culture of continuous improvement and excellence in all that we do, we can give the best possible care to our customers. I was driven to work in this sector by a desire to make a true difference to people’s lives. Mental wellbeing is also one of my keen interests and I am always striving to find new ways to improve and support the mental wellbeing of our customers and staff.”
“My initial work in health and social care commenced when I began working for a mental health charity, where I quickly moved from being a support worker in a supported housing scheme, to a deputy manager of one of their day services and then onto being a multi-site manager of a multitude of different service types. After then doing some further work for another mental health charity in London, modernising their day services, I was offered a job overseeing a new and exciting registered care service in Winchester.
This was a residential care service focused on a recovery approach, and I devised a significant wellbeing programme that included group sessions and all of my staff being trained in Cognitive Behavioural Therapy (CBT), after a couple of years of doing this I moved into a more senior role. I oversaw a large range of service types throughout the south-west and south-east, it was during this time that four of my services won the Third Sector Awards and I had my first article published in a care magazine discussing this experience.
Wanting to broaden my career away from working only for charities, I secured a quality and compliance role within a private homecare provider, initially as a director for one of these branches. I supported the company to achieve their first CQC ‘Outstanding’ rating and then went on to work for a care franchise support centre. During that role, I covered just under 60 branches, during which we achieved a very high rate of regulatory compliance success and many more ‘Outstanding’ ratings.”
Qualifications and Professional Development
“I hold a range of qualifications including:
Postgraduate certificate Clinical Leadership: Leading and Developing Innovation
Advanced Diploma in Strategic Management
QCF Level 5 in Leadership and Management in Health and Social Care
I am looking forward to utilising my skills, knowledge, experience and enthusiasm to ensure that we create a culture of continued excellence and improvement in all that we do. By doing do so we will be ensuring the best possible experiences for our customers and staff. We can all make a difference.”