“Hi there, I’m Nicki, the Regional Clinical Lead for the South West Region. I started with Helping Hands in August 2021 and I am really enjoying my new role and working in the health sector. I am a very passionate nursing professional and with my wealth of knowledge and high professional standards. I love to motivate and train other professionals and carers to be able to deliver the best patient-centred care to the highest standards
“I have been nursing since 1992 so have a wealth of knowledge both in the public and private sector and I am able to utilise the knowledge and skills I have gained to the customers in Helping Hands enabling me to oversee safe, effective and personalised care for people with more complex healthcare needs within their own home.”
Having trained at Southampton General Hospital from 1992 to 1995, which was a regional centre for Neurology and Orthopaedics, she gained her qualification in nursing. After qualifying, she undertook a rotational role within the Cancer Care Directorate at the Royal South Hants Hospital. This role involved chemotherapy treatments, radiotherapy and end of life care. From there she moved to the Countess Mountbatten Hospice in Southampton to develop further knowledge and skills in Palliative Care.
In 1998 she moved back to her home county of Cornwall and worked at the local hospice as a nurse on the inpatient unit. From there she moved on to community nursing where she worked in the beautiful Cornish countryside. She gained experience in working in the community setting and in community-based care such as Diabetes, wound management and continence.
In 2004 she was given a development opportunity with Macmillan Cancer Support and became a clinical nurse specialist in Palliative Care. At the same time as working full-time, she undertook a course at Glasgow University and would attend the University every 12 weeks and then complete the work required in the weeks in between. She developed special friendships and links with other clinical nurse specialists and still has these links and friendships to this day.
After 7 years in the post, she moved into management and was responsible for a team of nurses delivering chemotherapy, complex intravenous treatments and specialist treatments for autoimmune diseases to patients in their own homes. This was her first time working in the private sector and was a responsible manager with CQC for the service.
Qualifications and Professional Development
Due to relocation she then went back to community services in 2012 and was responsible for running community nursing and services for the NHS in a rural part of Devon. This gave her insight into service development and working at a strategic level with commissioners.
In 2016 she returned to a clinical role as a Peripatetic Nurse based within community hospitals and community settings. This role was to be able to provide safe and effective nursing care, leadership and management to areas that were short-staffed often at short notice.
In 2019 she went to work for a government department as a nurse. However, in 2020 at the start of the Covid pandemic, she was not able to continue this role and was given the opportunity to redeploy. She volunteered to work in intensive care and although this was a new and unfamiliar environment to work in, she learned new skills in ventilation, tracheostomy care and nursing clinically complex patients and she loved being back to direct patient care and despite the stressful nature of the work realised that she wanted to move back to a client-based role, hence the move to Helping Hands.