The Helping Hands Way

Helping Hands Approach To Care

Helping Hands values reflect the past and what has made us successful, as well as the future and how we wish to develop.  They sum up what guides the everyday actions of all Helping Hands employees.

Focus on people

Our priority will always be our commitment to satisfying the needs of our customers, respecting their dignity and choices about how they want to receive care and support. We will always look at the person as a whole and what’s important to them in their life, not just their care.

“In order to get the best out of people you need bucket loads of patience and understanding. I am always focussed on people. Each individual has strengths and weaknesses and I like to treat everyone how I would like to be treated, giving them the respect that they deserve.” Jayne Vale, Trainer and Carer.

Excellence every time

We will deliver a premium service with consistency and continuity, regardless of who is delivering it – whilst personalities may differ, standards and quality should not.

“Providing a solution for what can be a difficult time in someone’s life and knowing that what we do as a company can make such a difference to someone’s life makes me strive naturally for excellence every time.” Jane Bird, Customer Liaison Manager

Listening and understanding

Listening to our customers, staff and those we work with, enables us to tackle day-to-day challenges in a different way. By listening, asking and understanding, we will develop strong relationships built on trust and reassurance. In this way we will deliver a bespoke, person centred service that matches each customer’s needs.

“If you realise how important the skill of listening and understanding is…you’ll understand what a positive effect it can have when dealing with people from all walks of life, many of whom are in stressful situations.” Steph Moore, Hourly Care Manager

Building on our success

We are here to try and improve people’s lives in whatever way we can; so we always think about how we can do things better, go the extra mile, and make things possible.

We are passionate about achieving better results every time and will always look to advance our existing skills and seek feedback so that we can continue to improve. We will take pride in and enjoy what we do, whilst achieving a better future for our customers and colleagues.

“Many little things that others don’t realise the importance of can be very, very important to the person that you are caring for. It is our job as carers to ensure that we understand our customers’ needs and wants and continuously build on our success by improving the way that we deliver our care.” Anna Kolczarek, Live in Carer
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