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Ian’s journey into care: from care coordinator to software specialist

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There’s much more to software than meets the eye. That’s certainly the case for Helping Hands software specialist, Ian Clayfield, who began his career supporting live-in carers in St Albans. As Ian celebrates five years at Helping Hands, find out more about his journey into care.

A natural interest in supporting people

As a university student, Ian spent his summers in the USA, supporting people with autism at holiday camps. He has even managed a residential home in New York for two years, before returning to the UK to work at the National Autistic Society.

Ian Clayfield, software specialist at Helping Hands

Ian hoped to become a teacher, however cuts to funding meant that he had to explore other opportunities. Jumping on his natural drive to making a difference in someone else’s life, he joined Helping Hands at our branch in St Albans.

“I became an Assistant Care Manager – or a Live-in Coordinator as it’s called now – up in St Albans,” Ian explains. “I loved being part of that team! It gave me a great foundation within Helping Hands.”

Improved software for smoother home care

Always eager to solve problems, Ian later stepped into a new role as our Business Systems Analyst. Today, he is at the forefront of improving our software systems at Helping Hands and thrives on creating new solutions.

“The role I’m in sees me train all of our staff on how to use our database,” he explains. “I’m also looking at how we can move towards being a paperless office but generally I help everyone across the business with their problems.”

In addition to training his colleagues about our systems, Ian also looks at how our existing software can be improved. “It’s important that as a care provider, we can meet a wide spectrum of needs,” he adds. “If I can help us to do that by making sure our systems all work together then I’m delighted to be a part of that!”

Ian’s favourite moments with Helping Hands

Ian is a natural problem-solver and takes great pleasure from seeing everything flow well together. During his time with Helping Hands, he has been out and about visiting carers and customers and ensuring that the software they need works efficiently.

“I’m proud of my work on our systems,” he says. “The changes I’ve made have led to more efficient processes for the rest of Helping Hands, which in turn, has saved a lot of time. “There are times when I feel like I have been staring at a screen for hours with no results but then it’s a good feeling to have that eureka moment at the end of it all.”

Join the Helping Hands team

Are you the type of person who can solve problems with a positive mindset, like Ian? We have various career opportunities available, including immediate starts, as visiting carers, live-in carers and in managerial and support roles.

Discover the latest job opportunities at Helping Hands or email for more information about joining our team.

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