Our Company Values

Our Care Values

Helping Hands values reflect the past and what has made us successful as well as the future, and how we wish to develop.  They sum up what guides the everyday actions of all Helping Hands employees. We call our company values “The Helping Hands Way”.

Focus on People

Our priority will always be our commitment to satisfying the needs of our customers, respecting their dignity and choices about how they want to receive care and support. We will always look at the person as a whole and what’s important to them in their life, not just their care.

“In order to get the best out of people you need bucket loads of patience and understanding. There can be many barriers in the way, which means that you have to find the most effective way of communicating, viewing each individual as a whole and assessing what is important to them. I treat everyone how I would like to be treated, giving them the care, respect and concern that they deserve.” Jayne Vale, Care Specialist Trainer


Excellence Every Time

We will deliver a premium service with consistency and continuity, regardless of who is delivering it – whilst personalities may differ, standards and quality should not.

“If i were to give any advice to someone who was thinking about becoming an hourly carer it wouls be this – If you like people you will love this job. I love my job being an Hourly Carer means that i interact with many different people on a daily basis. All these people whethere they are fellow carers, my area managers or customers and their loved ones all expect to see receive the same unparalleled performance and care from me. Sometimes this can be quite dificult, but my job is to give 110% to each person regardless of how I’m feeling and if you get something slightly wrong, you learn from your mistake.” Louise Bysouth, Hourly Carer

Listening and Understanding

Listening to our customers, staff and those we work with, enables us to tackle day-to-day challenges in a different way. By listening, asking and understanding, we will develop strong relationships built on trust and reassurance. In this way we will deliver a bespoke, person centred service that matches each customer’s needs.

“It can be quite challenging dealing with so many varied people. It really does make all the difference if you realise how important the skill of listening and understanding is and what a positive effect it has on building trust and reassurance, which are the cornerstones for developing strong lasting relationships..” Steph Moore, Hourly Care Manager

Building on our Success

We are here to try and improve people’s lives in whatever way we can; so we always think about how we can do things better, go the extra mile, and make things possible.

We are passionate about achieving better results every time and will always look to advance our existing skills and seek feedback so that we can continue to improve. We will take pride in and enjoy what we do, whilst achieving a better future for our customers and colleagues.

“I became a carer because i wanted to help people do and achieve things that they would not be able to do by themselves. Over the past year i have learnt that every person is different and unique. Care is all about what is important to the person that you are caring for, this could be the food that they like eating, using the correct plates, spoons etc. Many little things that others dont realise the importance of can be very, very important to the person that you are caring for. It is our job as carers to ensure that we understand our customers needs and wants, continuously improving the way that we deliver our care, seeking feedback so we can improve our skills and above all taking pride in what we do everyday.” Anna Kolczarek, Live in Carer

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