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Care management team

More jobs, more training, more support. Join Britain’s best home care team.

Putting the care in care management

With the help and expertise of our care management teams, we’re enabling our carers across the nation to provide the highest standard of care to our customers. See how we keep our operations running smoothly.

Our care management team includes:

  • Live-in care managers – supporting our customers and live-in carers
  • Branch managers – ensuring the smooth running of our nationwide branches
  • Clinical nurses – enabling expert support for customers with more complex healthcare needs
  • Carer services – helping to place live-in carers across the country
  • Compliance and risk experts – ensuring we meet and exceed our regulatory standards

Search our latest vacancies at Helping Hands if you’d like to join our team. Alternatively, email us or call Kim on 07805 626091 or Amy on 01789 767951.

Meet a live-in care coordinator

Charlotte Ballard

Charlotte co-ordinates live-in care packages, including carer handovers, for customers in Lancashire, Northumberland, Cumbria and parts of Yorkshire. She began her Helping Hands career in May 2015 as part of the admin team, before progressing to co-ordinator in the same year.

“I feel it’s a vital part of my job to support our live-in carers with anything they may need,” Charlotte said. “I have the upmost respect for every single one of them – there are so many amazing carers supporting our customers.”

When asked about working at Helping Hands, Charlotte shared: “Everyone I spoke to before joining the team seemed happy, supported and enjoyed coming to work. I previously worked at the Post Office before applying for an administrator role in the team. The opportunities for career progression here are fantastic, and I feel that the services we provide to customers and carers are incredible.”

Meet a branch manager

Denny Cloonan, Solihull branch

Denny is one of our incredible branch managers. “I’ve been with the business for over 10 years now after beginning my career here as a part-time carer,” she explained. “Now I’m the manager of our Solihull branch.

“My role is to support both carers and customers throughout their care journey, making sure the best quality service is provided for those living in the local community. I am also a dementia champion, which has really developed my understanding of support and supervision for those working with, and living with, the condition.”

Denny added, “I am always astounded by the quality and commitment of our carers – we handpick them for their personality and their compassion. My role is supporting them so they can concentrate on taking care of our customers.”

Meet a Regional Care Director

Ursula Furtenbach, Regional Care Director (London)

Ursula has worked in the healthcare sector for over 12 years now, and has recently joined the Helping Hands family as Regional Care Director, covering the London area.

Ursula has a Master’s degree in International Business Administration and has also been a registered Care Quality Commission manager for over seven years.




Meet our Clinical Nurse Manager

Samantha Atkins

Samantha has been with Helping Hands for some time and loves being able to help customers stay in their own homes with tailored care to suit their individual needs. She has worked alongside nurses, occupational therapists, physiotherapists, psychologists, dietitians, speech and language therapists, and carers.

As well as this, Samantha has worked with a training company providing training to both care workers and student nurses on a range of subjects, including manual handling, safeguarding, infection control, health and safety, and palliative care.

Samantha explained, “My most recent experience has been as the clinical lead/deputy manager in a nursing home, covering areas such as palliative care, dementia care, and chronic conditions such as chronic obstructive pulmonary disease, Parkinson’s disease and heart failure.”

Samantha is extremely passionate about care and she will always go the extra mile for her customers. She is a Registered Nurse with the Nursing & Midwifery Council.

Meet our nursing team

Other people are interested in...

We’re here to talk through the many job opportunities available here at Helping Hands. Learn more about working at Helping Hands – call Kim today on 07805 626091 or call Amy on 01789 767951.

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