Putting the care in care management
With the help and expertise of our care management teams, we’re enabling our carers across the nation to provide the highest standard of care to our customers. See how we keep our operations running smoothly.
Our care management team includes:
- Live-in care managers – supporting our customers and live-in carers
- Branch managers – ensuring the smooth running of our nationwide branches
- Clinical nurses – enabling expert support for customers with more complex healthcare needs
- Carer services – helping to place live-in carers across the country
- Compliance and risk experts – ensuring we meet and exceed our regulatory standards
Meet a live-in care manager
Monica Whitehurst, Warwickshire
Monica’s vocation in life is helping the elderly and vulnerable in society, which she more than fulfils as Live-in Care Manager for Warwickshire. Her role involves arranging and managing live-in care packages forcustomers who are in need of support. She regularly visits to ensure they are pleased with the care they are receiving and that their carer is fully supported too.
“Over the last 25 years, I have worked with people living with dementia, mental health issues and physical disabilities. I have worked with the elderly in residential homes, day care centres and within the community.
“In care, the customer should always be the most important person, and we always put the customer’s needs first and consider the family’s views. I derive great satisfaction in knowing that the service I am offering is of the highest standard, which is exactly what I would desire for my own family in the same situation.”
Meet a live-in care coordinator
Charlotte co-ordinates live-in care packages, including carer handovers, for customers in Lancashire, Northumberland, Cumbria and parts of Yorkshire. She began her Helping Hands career in May 2015 as part of the admin team, before progressing to co-ordinator in the same year.
“I feel it’s a vital part of my job to support our live-in carers with anything they may need,” Charlotte said. “I have the upmost respect for every single one of them – there are so many amazing carers supporting our customers.”
When asked about working at Helping Hands, Charlotte shared: “Everyone I spoke to before joining the team seemed happy, supported and enjoyed coming to work. I previously worked at the Post Office before applying for an administrator role in the team. The opportunities for career progression here are fantastic, and I feel that the services we provide to customers and carers are incredible.”
Meet a branch manager
Denny Cloonan, Solihull branch
Denny is one of our incredible branch managers. “I’ve been with the business for over 10 years now after beginning my career here as a part-time carer,” she explained. “Now I’m the manager of our Solihull branch.
“My role is to support both carers and customers throughout their care journey, making sure the best quality service is provided for those living in the local community. I am also a dementia champion, which has really developed my understanding of support and supervision for those working with, and living with, the condition.”
Denny added, “I am always astounded by the quality and commitment of our carers – we handpick them for their personality and their compassion. My role is supporting them so they can concentrate on taking care of our customers.”
Meet a Regional Care Director
Ursula Furtenbach, Regional Care Director (London)
Ursula has worked in the healthcare sector for over 12 years now, and has recently joined the Helping Hands family as Regional Care Director, covering the London area.
Ursula has a Master’s degree in International Business Administration and has also been a registered Care Quality Commission manager for over seven years.
Meet our Clinical Nurse Manager
Samantha has been with Helping Hands for some time and loves being able to help customers stay in their own homes with tailored care to suit their individual needs. She has worked alongside nurses, occupational therapists, physiotherapists, psychologists, dietitians, speech and language therapists, and carers.
As well as this, Samantha has worked with a training company providing training to both care workers and student nurses on a range of subjects, including manual handling, safeguarding, infection control, health and safety, and palliative care.
Samantha explained, “My most recent experience has been as the clinical lead/deputy manager in a nursing home, covering areas such as palliative care, dementia care, and chronic conditions such as chronic obstructive pulmonary disease, Parkinson’s disease and heart failure.”
Samantha is extremely passionate about care and she will always go the extra mile for her customers. She is a Registered Nurse with the Nursing & Midwifery Council.Meet our nursing team
Meet our Compliance & Risk Officer
Having joined Helping Hands in early 2016, Anna-Marie plays a crucial role in reviewing and monitoring our care services to ensure we meet and exceed the standards of the Care Quality Commission (CQC) and Care Inspectorate Wales (CIW). She helps to share best practice policies and procedures across the business.
“A typical day for me involves supporting our branches,” she explained. “I regularly visit them to ensure we are fully compliant with the regulatory standards and that we are providing the best service to our customers. This involves completing internal audits, attending regional meetings, creating customer surveys, monitoring our whistle-blowing line and investigating any complaints.
“I love working at Helping Hands,” Anna-Marie added. “The sheer size of the company means we can safe-guard against problems, provide extra training when needed and continuously improve to provide the highest standards of care.”
Join the Helping Hands team
Are you interested in joining the Helping Hands family? Search for our latest vacancies at head office and throughout the country.Find your next job