All the figures behind an outstanding level of care
Based at our head office in Warwickshire, our finance department works diligently behind the scenes to keep everything ticking over.
The finance department is made up of:
- Accounts – managing supplier payments and procurement, monthly accounts and reporting
- Credit control – collecting and processing customer payments
- Payroll – paying our entire nationwide team on time
- Property & reception – sourcing new branches, supporting with property matters and providing front-of-house reception
Meet our Finance Director
As Finance Director, Andrew brings with him over 30 years’ experience and continues to be the financial backbone of our business. His role is to ensure the financial control of, and support to, all parts of Helping Hands, in addition to IT and property support.
Andrew works incredibly hard to ensure continued, profitable growth at a sustainable pace, and that all areas operate within tight financial controls. The diligence of him and his team allows us to pay our carers above market rates. After all, our carers are the most important people in our business.
“Only if we look after our people from a financial, wellbeing and support perspective will we truly retain them.” Andrew added, “People need to feel valued and this goes beyond money. In my opinion, money is third or fourth down the list after feeling valued by your manager, feeling part of a team, having a shared purpose and a common goal.”
Meet our Assistant Payroll Manager
Lyndsey Ann Edwards
Lyndsey is responsible for ensuring the smooth running of all of our visiting carers’ wages, from calculating and paying carers through to assisting and resolving enquiries. This is a huge job when you consider we employ more than 2,000 carers across the country.
“I enjoy working closely with managers and carers,” Lyndsey said. “Wages are very important to people, no matter the amount. My role requires me to have accuracy and attention to detail.”
“I enjoy figures and spreadsheets, and I find helping others rewarding,” she added. “However, my favourite part of working for Helping Hands is processing the maternity pay and receiving some lovely baby pictures from our wonderful carers!”
Meet our Fleet and Mobile Accountant
Keeping Helping Hands moving is the responsibility of Rebecca, our Fleet and Mobile Accountant. She joined us in 2016 and has enjoyed every moment of working in a fast-paced environment.
“It’s incredibly fast-paced because we are growing so quickly as a business,” Rebecca explained. “I manage our fleet of vehicles for our team of live-in care managers, branch managers, head office staff, plus our fantastic Helping Hands branded cars that you’ll often see driving around.
“I also manage our mobile phones so that our carers can call someone in an emergency. And I assist our Financial Controller, Sian, with management accounts and reporting.”
Meet our Financial Controller
Having joined the Helping Hands family back in 2010, Sian is responsible for our growing finance team. She manages the accounts and payroll teams and also assists Andrew, our Finance Director, with his financial reports.
“Though I’ve worked in practice as an accountant for most of my career and enjoyed it, I got nowhere near the amount of satisfaction that I have working for Helping Hands. Every day is challenging, however what I still find amazing is that I can always see the impact I’m making on a daily basis.
“As a team, we are like a family,” Sian added. “Our main aim is to assist our customers, carers and other head office staff in any way we can. I am very proud of my teams and the service we offer.”
Meet our Property & Facilities Manager
Joining Helping Hands in early 2017, William is responsible for all day-to-day property-related matters at Helping Hands. This includes co-ordinating property maintenance, supporting our branches across the country and planning office requirements for our rapidly growing team.
“I’m really passionate about my role,” he said. “I want to ensure that everything is taken care of, from the simple portable appliance testing (PAT) across all sites through to the overseeing the maintenance and servicing of boilers and air-conditioning units. Without this, our business doesn’t function and we let down our customers – which is just not an option.”
William also makes sure that all office moves go smoothly. He said, “We now have 55 branches, which is set to double over the next few years. Plus, our teams at head office are growing too. We need to ensure we have the space and the right type of branches for our business.”