All the figures behind an outstanding level of care
Based at our head office in Warwickshire, our finance department works diligently behind the scenes to keep everything ticking over.
The finance department is made up of:
- Accounts – managing supplier payments and procurement, monthly accounts and reporting
- Credit control – collecting and processing customer payments
- Payroll – paying our entire nationwide team on time
- Property & reception – sourcing new branches, supporting with property matters and providing front-of-house reception
Meet our Finance Director
As Finance Director, Andrew brings with him over 30 years’ experience and continues to be the financial backbone of our business. His role is to ensure the financial control of, and support to, all parts of Helping Hands, in addition to IT and property support.
Andrew works incredibly hard to ensure continued, profitable growth at a sustainable pace, and that all areas operate within tight financial controls. The diligence of him and his team allows us to pay our carers above market rates. After all, our carers are the most important people in our business.
“Only if we look after our people from a financial, wellbeing and support perspective will we truly retain them.” Andrew added, “People need to feel valued and this goes beyond money. In my opinion, money is third or fourth down the list after feeling valued by your manager, feeling part of a team, having a shared purpose and a common goal.”
Meet our Head of Accounts & Payroll
Having joined the Helping Hands family back in 2010, Sian is responsible for our growing finance team. She manages the accounts and payroll teams and also assists Andrew, our Finance Director, with his financial reports.
“Though I’ve worked in practice as an accountant for most of my career and enjoyed it, I got nowhere near the amount of satisfaction that I have working for Helping Hands. Every day is challenging, however what I still find amazing is that I can always see the impact I’m making on a daily basis.
“As a team, we are like a family,” Sian added. “Our main aim is to assist our customers, carers and other head office staff in any way we can. I am very proud of my teams and the service we offer.”
Meet our Payroll Manager
Having worked in different payroll positions for many years and in a variety of industries, Kirstyn brings great knowledge to the payroll department. She works closely with Sian and Andrew, and says that everyone in the team feels like a close friend rather than just a colleague.
“I enjoy working in payroll because of the full payroll cycle,” Kirstyn explained. “Even though you go through the same process each month, you see a start and finish and often spot ways of improving the process before starting the next period.”
She added, “One of the main reasons I wanted to work for Helping Hands is that it’s a family-run business. I also love the emphasis on how important our carers are to the business. It’s not often you come across a company that acknowledges its staff as much as they do at Helping Hands.”
Meet our Management Accountant & Finance Analyst
Keeping on top of Helping Hands’ management figures is the responsibility of Rebecca, our Management Accountant & Finance Analyst. She joined us in 2016 and says she’s enjoying every moment.
“It’s incredibly fast-paced because we are growing so quickly as a business,” Rebecca explained. “I support the finance team and the board of directors with monthly reports and checking the accuracy of these reports and information.”
“I also help with managing our budgets and work closely with the Head of Accounts to ensure everything is in order.”
Meet our Property & Facilities Manager
Joining Helping Hands in early 2017, William is responsible for all day-to-day property-related matters at Helping Hands. This includes co-ordinating property maintenance, supporting our branches across the country and planning office requirements for our rapidly growing team.
“I’m really passionate about my role,” he said. “I want to ensure that everything is taken care of, from the simple portable appliance testing (PAT) across all sites through to the overseeing the maintenance and servicing of boilers and air-conditioning units. Without this, our business doesn’t function and we let down our customers – which is just not an option.”
William also makes sure that all office moves go smoothly. He said, “We now have 55 branches, which is set to double over the next few years. Plus, our teams at head office are growing too. We need to ensure we have the space and the right type of branches for our business.”
It’s not often you come across a company that acknowledges its staff as much as they do at Helping Hands.
Kirstyn, Payroll Manager