Helping each member of our team be the best they can
We wouldn’t be anywhere without our people. Whether it’s finding the best carers for the job or training them to the highest of standards, our human resources and training teams are behind it all.
The people team is a wide and varied department that handles:
- Recruiting live-in carers and care assistants for roles across the country
- Recruiting our head office and branch support teams, and our expert trainers
- Carer training for all new carers joining Helping Hands
- Running our training centres in the UK, Greece and Spain
People and Performance Director
Karen’s role is all about ensuring we recruit only the very best people, for both carer roles and office positions. “I have a very acute understanding of a family’s need to know that their vulnerable loved one is being cared for with love, dignity and respect,” she explained. “It’s our duty to ensure that the people we recruit and train surpass the customer’s expectations.
“We are nothing without the passionate, dedicated people who work tirelessly for our customers day in, day out,” she added. “It’s my responsibility to make sure all of our people are hand-picked with our values in mind: a focus on people, excellence every time, listening and understanding and always building on our successes.
“What I enjoy most about my job is getting out and seeing our carers lovingly supporting their customers to live their life the way that they choose. Our carers are inspiring people, for whom I have the utmost respect.”
Meet our Human Resources Manager
After joining Helping Hands in 2015, Marie manages the day-to-day running of the human resources (HR) team. She is qualified by the Chartered Institute of Personnel and Development and has a wealth of knowledge and experience from previous roles within HR and the learning and development sector.
“I am responsible for recommending, developing, and administering human resource policies and procedures that lead to increased staff satisfaction and organisational effectiveness, while supporting managers with positive employee relations guidance,” she explained.
“Focusing on people is at the heart of everything we do at Helping Hands,” Marie added. “Engaging with our teams and really taking the time to understand their needs and requirements is what makes us and our values stand out as an employer.”
Meet our Regional Training Manager for central and north England
Brendan joined the Helping Hands team as Regional Training Manager in 2016, bringing over 30 years’ experience in health and social care and 11 years as a training consultant.
“I was a regional trainer up until the end of 2016,” Brendan explained, “and I am now a regional training manager. I’ve also recently been in Greece supporting the first ever localised training event for our new live-in carers from the country.”
Brendan talked about how he enjoys working for Helping Hands. “I love my role – it’s varied, challenging and rewarding. And it’s fulfilling to know that my involvement is helping carers to receive the support, guidance and confidence so they can offer a quality service to our customers.”
Meet our Carer Training Officer
Lisa is one of the trainers behind our award-winning carer training programme. Based within the training team, she’s now working as a regional trainer in Greece, training new carers who are coming to work in the UK.
“What we do is so important,” she explained. “I am always so conscious that we select, train, and only pass the very best carers – if they aren’t good enough, they just don’t pass! I never forget that we are caring for vulnerable people of all ages, with many challenging conditions.”
On asking Lisa about her journey with Helping Hands, she shared, “I’ve worked hard and been rewarded – I’ve developed from carer, to trainer and now to regional trainer. Helping Hands really develop their team and want them to succeed. I’m a good example of what is possible!”Meet our other trainers
Meet our Recruitment Manager for the live-in carer team
Rebecca is responsible for the work of the recruitment coordinators and assessing new candidates. She also manages compliance, making sure each candidate has been thoroughly checked to meet the standards set by our regulators.
Rebecca said, “I’m the key point of contact for queries, concerns and requests for live-in carers and ensure that I provide the day-to-day feedback and figures for the effective running of the team.
“I thoroughly enjoy my role,” she added. “It’s fast-paced, challenging and no day can ever be described as boring.”
Meet our Recruitment Manager for care assistants
Kelly manages the team that conducts the initial phone interviews with new care assistants (or visiting carers) who are applying to join Helping Hands. Part of the role involves making sure each carer meets all of the standards and checks before they go out to work.
“I started working at Helping Hands in 2016 after many years in management and, more recently, within recruitment,” Kelly said. “I currently manage a team of 16, but this is always growing with the opening of our new branches across the country.
“I really enjoy my role,” she added. “Knowing that we are providing dedicated carers who enable our customers to continue enjoy living in their own homes is priceless.”
Meet our Senior Recruitment Coordinator for care assistants
As a senior member of the visiting carer recruitment team since 2015, Rebecca carries out management reports and visits our branches. “I was previously a carer for the Redditch and Bromsgrove branch,” Rebecca said. “Now, I help the recruitment team prioritise their workload, hit their targets, provide important updates and put job adverts live.
“I’m a part of something amazing – the whole business is like a huge family and we work together really well,” she shared. “From my first day, Tim and Ursula made me feel so welcome and I progressed quickly due to my level of enthusiasm and commitment. I feel welcome every day I walk in, and to have that when coming to work is lovely.
“As they say: if you enjoy your job, you will never work a day in your life!”
Meet our Recruitment Manager for head office
Searching for talented individuals to join our support teams across all head office functions is what our recruitment manager, Kim, is passionate about. Her team also works tirelessly to fill the vacancies in our rapidly growing network of branches across the country.
Kim describes herself as “a really driven person – highly energetic, happy, and positive,” which are all vital qualities for doing her role. “I can be in Durham interviewing a branch manager one day, in Eastbourne the next, or on a tube in London going to meet a potential head of department,” she said.
Recruiting the people who fit our values and will always go the extra mile to look after the welfare of our customers and carers is critical. “It is vital that we always think about how each candidate will fit with the business. Are they bright? Do they share our values? Will they put others and the team ahead of themselves? These are all questions I ask myself when interviewing a new candidate.”
Meet our Recruitment Coordinator for head office
Working closely with Kim is Amy, our recruitment coordinator. Amy spends a typical day CV searching, screening candidates and interviewing. She does this all for a variety of roles at head office.
Amy is involved in the whole recruitment process, all the way through to the appointment of new team members.
She said, “I really enjoy being involved in the process of recruiting new, talented individuals into a business that makes such a massive, positive difference to people’s lives.”