Enabling outstanding care to reach the families who need it
Without our sales and marketing team, we wouldn’t be able to get the word out about our exceptional home care plans or make that crucial match between a customer and a carer.
The team manages:
- All new customer enquiries for live-in care or visiting care, by phone, email or on live chat
- Arranging personal home visits for new customers with their local care specialist
- Helping to match each of our customers with the ideal carer
- Promoting our quality care services to new customers and new carers
Search our vacancies to discover the latest opportunities at Helping Hands. Alternatively, get in touch for an informal chat about joining our team, or call Kim on 07805 626091 or Amy on 01789 767951.
Meet our Sales and Marketing Director
Having worked for Helping Hands since 2004, Lindsey has seen a huge increase in demand for home care services during that time. “The current social and economic climate means that, now more than ever, people need to be aware of all of their options,” she said. “It’s our job to show the alternative to nursing and residential care homes, and that care in the home is possible from just 30 minutes through to full-time live-in care.”
Part of Lindsey’s role is building awareness about live-in care and ensuring that a family’s journey through to starting care is as smooth as possible and with the best carer match.
She shared, “I am proud to be part of an organisation that is so passionate about its service and the welfare of its customers and carers. Not everyone gets to go to work and know they have really made a difference to people’s lives. Here at Helping Hands, we get to do just that.”
Meet our Head of Sales
Having headed up the sales team since 2013, Caroline has seen a lot of change since she joined Helping Hands. She and her friendly team are on hand to guide new customers through their care journey, which can often be an overwhelming and emotional experience.
“My team are all experienced people who understand why people need help at home and are there to answer all questions related to care, holding the customer’s hand every step of the way,” she said. “We can start care within 24 hours, sometimes quicker, so we are used to being reactive and putting everything in place quickly and efficiently.”
Caroline has herself had the personal experience of caring for a loved one with dementia at home. “I understand the challenges dementia brings to the individual and the family,” she shared. “I don’t think there is a better place to use my knowledge, experience and understanding than here at Helping Hands.”
Hearing the sigh of relief when we are able to help a family at such a difficult time is so rewarding. Everyone here is passionate about making a difference, which we do in any way we can.
Caroline, Head of Sales
Meet our New Business Team Leader
Zoe and her team look after all of our new customers seeking live-in and visiting care. She said, “I get great job satisfaction in helping families who are in the process of needing care for the first time. I know it can be daunting and unsettling but I have great confidence in the quality of our service and our fantastic carers.”
Like many members of the the team, Zoe has had personal experiences with family members who were in need of care. “I really wanted to be a part of that initial care set-up process,” she said. “I wanted to be able to give our customers peace of mind to know that, first and foremost, we were looking after the well-being of their loved ones.
“I love working for Helping Hands. We all have passion and drive, and want to deliver an excellent service. It’s a great place to work.”
Meet our Customer Liaison Manager
Beginning her career as a carer with Helping Hands in 2003, Chrissy now manages the team receiving all calls from new customers who are looking for a carer. She said, “I love to help people, Helping Hands is in my blood now!”
Chrissy shared about the period she worked as a carer. “At the time it was an ideal job as I was raising three young children. The flexibility of having a good work-life balance and helping people in the community was perfect. I fell in love with care from the moment I crossed the threshold of my first customer.”
Like many of her colleagues, Chrissy progressed quickly after starting at Helping Hands, and has since been a trainer, care coordinator and branch manager. She said, “I’ve gained so much knowledge from my previous roles in the business. This knowledge has really helped me to develop the team and ensures that I’m able to answer most questions I’m asked.”
Everyone deserves dignity and care on their terms. This is possible – it just takes a little thought, care and attention. Everyone deserves the best possible experience in life.
Zoe, New Business Team Leader
Customer Liaison Manager for live-in care
Sam joined the Helping Hands team in 2017, where he speaks to people with a number of different backgrounds who are looking for live-in care. While a number of these initial enquiries may come from clinical or social workers, Sam is often speaking with family members and individuals who are entirely new to care and are seeking help for the first time.
“Every day I am speaking to people with entirely different needs and emotional circumstances, so I’m here to give them the support that they need in their initial search for care and to provide them with as much advice as we can.”
Sam has occasionally had to organise emergency care at the last minute, where he has spoken with the customer on a regular basis to ensure that they are regularly updated and reassured that we are doing everything we can for them.
Sam said: “I was inspired to join the care industry because of my mother’s side of the family who has always worked in care, and my amazing brother who is living with Down’s Syndrome. I worked in the care industry for two years before I joined Helping Hands and I love that our entire team, despite our many different positions whether we are in customer care, recruitment or marketing, all have the same goal: to help people. Every day is different, and it’s such a rewarding feeling to go home each day knowing that we have helped to make someone’s life just that little bit easier.”
Meet our Head of Marketing
After working in retail for a number of years, Cleo joined as the Head of Marketing in 2016. She and her team are responsible for spreading the word about Helping Hands so we can support new customers and find the compassionate carers who will provide that one-to-one support.
Cleo and the marketing team deliver both customer and carer enquiries via the telephone and through digital platforms such as downloads, forms, and live chat. They also work on local and national offline marketing, public relations, advertising, and so much more. She said, “It’s all in a day’s work, and one that I love.”
“I’ve been absolutely astounded by the care, attention and empathy of our whole team across our vast network of carers, our growing network of branches, and support teams at head office,” Cleo added. “It’s a cliche, but as an organisation we really do care. I’m so proud to be part of this team.”
Knowing that you are really making a difference to the health, well-being and confidence of a person really makes you want to give above and beyond every day.
Cleo, Head of Marketing
Meet our Digital Marketing Manager
With a marketing career spanning over 12 years, Paul oversees the creation and delivery of all Helping Hands digital marketing campaigns, ensuring that we provide relevant and easily accessible information to potential and existing customers across all digital marketing channels. These campaigns allow families all over the UK to have straight-forward access to comprehensive information on our personalised care packages, so they have immediate answers to all their questions in the search for care.
Before joining Helping Hands, Paul worked in the energy industry where he would oversee the marketing campaigns for a variety of different promotions including eco-schemes, where the company would help vulnerable members of the community to keep warm in winter and try to keep their energy bills down. Paul said: “After seeing the impact that we made to homes all across the country, it inspired me to become more involved in making a difference in the lives of families that needed support. Both my wife and my mother work in the NHS, and when I found Helping Hands I decided that a career in care was the right step for me.”
“It’s fantastic to work with so many compassionate people who are as equally driven as me to provide an exceptional level of care to those who need it. I’m proud to be a part of the Helping Hands family, because I can see the real difference that we are making to peoples’ lives on a daily basis and how we are bringing them peace of mind; it’s an amazing thing to be a part of.”
Meet our Senior Local Marketing Manager
Tom looks after our local marketing teams, where he leads the main marketing strategies and ideas to implement across the country.
It’s Tom’s job to work with our branch managers, local care managers and recruitment across all regions to grow our customer base and ensure that we have enough carers to support the growing number of customers.
“No one day is the same within the marketing department, and that’s why I love what I do!” he said. “One day I could be designing branch signage and internal graphics for a new branch, the next I could be setting up an exhibition at the Alzheimer’s show, and the next organising a press advert. The variety is what makes working at Helping Hands great!”
Meet our Senior Graphic Designer
Jamie has previously worked at Penguin Books as a Graphic Designer working on campaigns for both fiction and non-fiction books. He also spent over two years freelancing for different companies and developing his technical branding skills.
Since joining Helping Hands nearly three years ago, he has been responsible for creating all print, digital and illustration design for the business. He now oversees the Design Team as Senior Graphic Designer. He has also planned, shot and edited video and photography content to capture our amazing staff and customers for social media and website campaigns.
“I love working at Helping Hands because every day is so different. One morning I could be on a photo shoot with our customers and in the afternoon, I might be illustrating collateral for one of our digital marketing campaigns.”
Meet our Carer Profile Writer
The carer profile writer is a pivotal role within the marketing team. After joining the team straight from university, it’s her job to ensure that every live-in carer who is trained at our Centre of Excellence has a unique carer profile.
Matching each customer with the right carer is so important to us at Helping Hands. So much so that we create profiles for every single live-in carer so customers can choose the perfect fit for them. The profiles share a carer’s experience and qualifications, plus details about their personality, interests, likes and dislikes, plus why they decided to become a carer. It’s all essential information for finding the best carer for each family.
“This is my first job and I’m so excited to have been given the opportunity to work with such caring, passionate people,” Kerry said. “I’m loving my role – getting to spend time with the carers, interviewing them about their life experiences and sharing this with our customers is really rewarding.”
Meet our Content Writer
Our content team is responsible for ensuring that the Helping Hands website remains accurate and up-to-date, as well as promoting the inspirational stories of our customers through innovative blog posts and social media.
With a Fashion Journalism degree and previous experience in the events and exhibitions industry, Lauren joined the Helping Hands team to bring to life her passion for sharing the stories of those who can inspire beyond measure and to help make a difference to people’s lives. By working closely with the Local Marketing Managers and the Digital Marketing Team, Lauren shares the inspiring lives of our existing Helping Hands customers as well as providing potential new customers with the information they need when considering their future care. She said: “It’s such a privilege to be able to come to work and feel as though you’ve made a difference to someone’s life. If one person has read one blog post and it has inspired something wonderful in them, then I am achieving exactly what I joined Helping Hands to do.”
She added: “From our carers to our training teams to our support staff to all of our incredible customers, I am surrounded by so many wonderful people from different walks of life and I feel so lucky that I am able to meet them and share their stories.”