Enabling outstanding care to reach the families who need it
Without our sales and marketing team, we wouldn’t be able to get the word out about our exceptional home care plans or make that crucial match between a customer and a carer.
The team manages:
- All new customer enquiries for live-in care or visiting care, by phone, email or on live chat
- Arranging personal home visits for new customers with their local care specialist
- Helping to match each of our customers with the ideal carer
- Promoting our quality care services to new customers and new carers
Search our vacancies to discover the latest opportunities at Helping Hands. Alternatively, get in touch for an informal chat about joining our team, or call Kim on 07805 626091 or Amy on 01789 767951.
Meet our Group Head of Sales & Marketing
Mark joined Helping Hands in 2019, bringing with him a wealth of knowledge and expertise in the digital marketing industry. For the last 12 years, he has worked in a variety of different industries – from utilities, retail, telecoms, travel and now health care.
At Helping Hands, Mark is responsible for overseeing the marketing, digital, new business and recruitment teams, ensuring strategies are delivered to successfully recruit carers and retain and attract customers.
Like many of our team members, Mark has been moved by the support Helping Hands have offered in his own personal life.
“My whole family was assisted by Helping Hands several years ago when my grandad developed vascular dementia. They supported us through learning about his diagnosis, tips on the best ways to support him and how to support my grandma with caring for him. We’re all extremely grateful for the help we received, and if I can be just a small part of the process for helping others going through a similar situation, then I know that I’ve done a good job.”
Meet our Senior Customer Marketing Manager
Tom looks after our local marketing teams, where he leads the main marketing strategies and ideas to implement across the country.
It’s Tom’s job to work with our branch managers, local care managers and recruitment across all regions to grow our customer base and ensure that we have enough carers to support the growing number of customers.
“No one day is the same within the marketing department, and that’s why I love what I do!” he said. “One day I could be designing branch signage and internal graphics for a new branch, the next I could be setting up an exhibition at the Alzheimer’s show, and the next organising a press advert. The variety is what makes working at Helping Hands great!”
Meet our Recruitment Strategy Manager
Dan has worked at Helping Hands for over two years and is responsible for the strategy across all Helping Hands recruitment channels, ensuring that our operational teams have the right level of candidate pipelines to create healthy business growth. Dan manages a team of experts that offer recruitment consultancy to the business in their respective areas, forming strategic partnerships and taking a commercial approach to recruitment.
Before joining us, Dan worked within a recruitment marketing environment for over five years, working with recruitment agencies that specialised in hospitality. Working for a home care company is more than just a job to Dan.
He explains: “My nan currently has early onset dementia and it’s important to me that the care she will need to eventually receive is of the same quality that Helping Hands offers. They’ve set the benchmark and will absolutely be the company of choice when the time is right.”
Meet our Website & Analytics Manager
With a marketing career spanning over 12 years, Paul oversees the creation and analysis of all Helping Hands digital marketing channels, ensuring that we provide relevant and easily accessible information to potential and existing customers. This allows families all over the UK to have straight-forward access to comprehensive information on our personalised care packages, so they have immediate answers to all their questions in the search for care.
Before joining Helping Hands, Paul worked in the energy industry where he would oversee the marketing campaigns for a variety of different promotions including eco-schemes, where the company would help vulnerable members of the community to keep warm in winter and try to keep their energy bills down. Paul said: “After seeing the impact that we made to homes all across the country, it inspired me to become more involved in making a difference in the lives of families that needed support. Both my wife and my mother work in the NHS, and when I found Helping Hands I decided that a career in care was the right step for me.”
“It’s fantastic to work with so many compassionate people who are as equally driven as me to provide an exceptional level of care to those who need it. I’m proud to be a part of the Helping Hands family, because I can see the real difference that we are making to peoples’ lives on a daily basis and how we are bringing them peace of mind; it’s an amazing thing to be a part of.”
Meet our New Business Team Leader
Zoe and her team look after all of our new customers seeking live-in and visiting care. She said, “I get great job satisfaction in helping families who are in the process of needing care for the first time. I know it can be daunting and unsettling but I have great confidence in the quality of our service and our fantastic carers.”
Like many members of the the team, Zoe has had personal experiences with family members who were in need of care. “I really wanted to be a part of that initial care set-up process,” she said. “I wanted to be able to give our customers peace of mind to know that, first and foremost, we were looking after the well-being of their loved ones.
“I love working for Helping Hands. We all have passion and drive, and want to deliver an excellent service. It’s a great place to work.”
Meet our Content Writer
Our content team is responsible for ensuring that the Helping Hands website remains accurate and up-to-date, as well as promoting the inspirational stories of our customers through innovative blog posts and social media.
With a Fashion Journalism degree and previous experience in the events and exhibitions industry, Lauren joined the Helping Hands team to bring to life her passion for sharing the stories of those who can inspire beyond measure and to help make a difference to people’s lives. By working closely with the Local Marketing Managers and the Digital Marketing Team, Lauren shares the inspiring lives of our existing Helping Hands customers as well as providing potential new customers with the information they need when considering their future care. She said: “It’s such a privilege to be able to come to work and feel as though you’ve made a difference to someone’s life. If one person has read one blog post and it has inspired something wonderful in them, then I am achieving exactly what I joined Helping Hands to do.”
She added: “From our carers to our training teams to our support staff to all of our incredible customers, I am surrounded by so many wonderful people from different walks of life and I feel so lucky that I am able to meet them and share their stories.”
Meet our Customer Liaison Manager
Beginning her career as a carer with Helping Hands in 2003, Chrissy now manages the team receiving all calls from new customers who are looking for a carer. She said, “I love to help people, Helping Hands is in my blood now!”
Chrissy shared about the period she worked as a carer. “At the time it was an ideal job as I was raising three young children. The flexibility of having a good work-life balance and helping people in the community was perfect. I fell in love with care from the moment I crossed the threshold of my first customer.”
Like many of her colleagues, Chrissy progressed quickly after starting at Helping Hands, and has since been a trainer, care coordinator and branch manager. She said, “I’ve gained so much knowledge from my previous roles in the business. This knowledge has really helped me to develop the team and ensures that I’m able to answer most questions I’m asked.”
Everyone deserves dignity and care on their terms. This is possible – it just takes a little thought, care and attention. Everyone deserves the best possible experience in life.
Zoe, New Business Team Leader
Customer Liaison Manager for live-in care
Sam joined the Helping Hands team in 2017, where he speaks to people with a number of different backgrounds who are looking for live-in care. While a number of these initial enquiries may come from clinical or social workers, Sam is often speaking with family members and individuals who are entirely new to care and are seeking help for the first time.
“Every day I am speaking to people with entirely different needs and emotional circumstances, so I’m here to give them the support that they need in their initial search for care and to provide them with as much advice as we can.”
Sam has occasionally had to organise emergency care at the last minute, where he has spoken with the customer on a regular basis to ensure that they are regularly updated and reassured that we are doing everything we can for them.
Sam said: “I was inspired to join the care industry because of my mother’s side of the family who has always worked in care, and my amazing brother who is living with Down’s Syndrome. I worked in the care industry for two years before I joined Helping Hands and I love that our entire team, despite our many different positions whether we are in customer care, recruitment or marketing, all have the same goal: to help people. Every day is different, and it’s such a rewarding feeling to go home each day knowing that we have helped to make someone’s life just that little bit easier.”