Meet the Recruitment Team

Our Recruitment Team

Ursula and the team are here to talk you through all the great opportunities we have at Helping Hands. We are absolutely dedicated to providing you with a professional service and making your journey to be a Helping Hands carer as smooth as possible.

Ursula Jayes – Recruitment and Selection Manager

Hello, I’m Ursula and I manage the recruitment processes here at Helping Hands. I’m involved in the day to day work the team do from encouraging people to consider a career in care through to selecting the candidates that have been through our training course and welcoming them to the Helping Hands family.

I have over ten years’ experience in recruitment and assessment roles managing teams working on niche projects and high volume recruitment campaigns. At Helping Hands we work hard to improve the carer journey from application right through to first placement. I am determined that our Selection Week remains ‘best in class’ on a National level.

Vicky Lloyd – Live in Recruitment Coordinator

Hello, I’m Vicki and I absolutely love my role.

I’m responsible for talking to our hourly visiting carer recruits from the first point of contact on the phone, through to face to face interviews and getting our successful applicants booked onto the brilliant training. The best thing about my job at Helping Hands is the people I meet each week.

Sometimes our hourly carers can be quite nervous to start with but their nerves soon disappear when they realise they are going to be part of a team in their local community.

Michaela Amphlett – Team Leader Live in Recruitment

Hello, I am Michaela and I am a Live in Recruitment Coordinator.

I have been with Helping Hands since October 2010. I was first employed as a receptionist and then gradually worked my way up to the position that I am in today – a Recruitment Coordinator.

Some of my key duties as a recruitment coordinator consist of sorting through each day’s enquiries – these are applications that we receive from potential carers. I will interview and liaise with carers before and after they arrive for their weeks training and always offer them as much support as possible.

I enjoy my job as I get to meet people from all over the world that share the same desire to keep people in the comforts of their own home. My job is important as I need to ensure that all of our carers are passionate about making things possible, with a positive attitude and are willing to go the extra mile to improve people’s quality of lives where possible.

Sophie Hemus – Live in Recruitment Coordinator

Hi, I’m Sophie and I am a Live in Recruitment Coordinator. I love interviewing and speaking to the carers, helping them with their queries, and ensuring they really understand the role of being a live-in carer.

I find my job really rewarding. Some of our carers travel such a long way to be with us, that it can sometimes be overwhelming for them when they arrive. I and my fellow coordinators are there to make sure that they are not only right for the job, but also that they are comfortable upon their arrival and any questions or queries that they have are answered and dealt with.

My job is important as it allows me to make a difference to our customers lives, to provide our customers with excellent carers who will always work to a high standard, giving 110% and going  that extra mile.

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