A Regulated Service

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A Regulated Service

Did you know that the services offered by Helping Hands are regulated by The Care Quality Commission (CQC) to ensure the best possible service and experience for you?

Not all home care providers are regulated in this way.

The CQC is the independent regulator of Health and Social Care in England and they always look to ensure that the services provided by care organisations are of a high quality, safe, effective and compassionate, and they regularly publish their findings with a corresponding provider performance rating.

The CQC monitors and regulates our services to make sure that they meet the highest possible standards of quality and safety. What this means is that we are have to comply with strict regulations with regards to customer safety and the effectiveness of our services.

Karen Lewis Operation Director for Helping Hands states:

“Being regulated by the CQC also means that we are independently inspected and our carers go through a robust interview and training process. In addition, our customers can also have a voice – we always welcome feedback about our services and this can be sent directly to the CQC. In our last CQC inspection (which occurs every three years) Helping Hands received an overall rating of GOOD and we are eager to continue in this fashion.”

To find out more about quality assurance at Helping Hands, contact us via QualityAssurance@helpinghands.co.uk or by telephone, 01789 767950.

Contact us today to find out more information about our home care services.

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