Aylesbury

The response to my request was very prompt and informative, with efficient,knowledgeable and friendly phone follow up.

Chloe was very friendly whilst still remaining professional & was sympathetic to our needs.

Mary was very polite and helpful.

See previous text where I made comments in support of my 5 rating.

Ben was very sympathetic and helpful on the phone.

We are very happy with the service

It was great to work with the lady. We talked and did the laundry work and she changed the bed which helped me immensely. Please send her over again. More than happy to recommend her.

Very helpful receptionist

Very helpful, easy to talk to.

Heard what I was asking for and able to provide possible solution.

Polite helpful and sorted out quickly what I needed

Professional approach , experienced was the image portrayed

Jeanne is very happy with Katie. She always comes on time.. She have completed the survey with me.. Everything improved once Adam had gone!. Chloe is a very safe pair of hands. At the moment we are very pleased.

My mum is very happy with the carers and so am i.

It was good to speak with a human without obligation or the need to explain everything for the second or third time as with other services

Makayla was very helpful

The service is exactly what my father requires, but he was very cantankerous during the interview. Chloe kept her patience and managed to obtain the information that she needed for when we are ready to proceed. Thank you

I was given helpful advice and information in a friendly manner.

Claire was professional, helpful, understanding and very informative.

The person on the phone communicated really well and spoke clearly.

Very efficient

Friendly, helpful and efficient service

We are very happy with the standard of care and the very sympathetic carers

Chloe extremely helpful in time of crisis

Very understanding of the needs of my husband and very efficiently arranged a carer to start 2 days later. A carer who at present we are very happy with. Thanks

Very helpful and informative

Angus was a good listener and clarified what I may want from your service. He was helpful and informative. No pressure and made me feel welcome to call back.

The lady in the phone was very helpful and clear with all the information but sadly there is no one available in the Toddington area to help my mother at the moment.

The 2 ladies that came out to see my mum looked very professional. They were very efficient in the way they asked all the questions and had a good approach with mum.

Very helpful operator, asked the questions I was expecting and gave me a good idea of what to expect at the interview.

Friendly knowledgeable and helpful

Lady was friendly. Efficient and informative

I really like their clear communication and honesty

My mum loved both Michelle and Katie, she only had good things to say.

Very nice to talk to and very helpful.

The manager was very nice and chatty and engaged my mother in law. One thing I think the questions on the sheets which are read out could be a bit more user friendly e.g what are your expectations at home or a question similar to that. I had to re phrase to what do you want at home. I think when you work in areas like care you maybe used to phrases like that but an older person isn’t so doesn’t understand them so easily

Very helpful

K was friendly helpful and kind.

I haven’t selected you yet so it seems the fairest answer but Phoebe was great and very helpful

Pleased with prompt reply to request for call back. Person I spoke to was efficient knowledgeable and reassuring.

Kay is a lovely lady, very helpful and put us at ease. Advised she was available at anytime if we needed any advice or help.

Adrian was very helpful and reassuring that Helping Hands will be able to assist my 90 year old father and arranged a consultation with your Aylesbury office, for Wednesday 4th September, 2 days from my call.

I spoke with Tabitha online. She was very helpful and provided me with all the information I needed.

Very clear & explained everything well..