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Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 43 reviews


Our Torquay home care team are dedicated Helping Hands professionals, committed to exceptional support for adults of all ages & conditions. With regular, ongoing training, monitored and regulated by the Care Quality Commission, rest assured, our carers are well-equipped to do their utmost in helping you, or your loved one, maintaining a safe and fulfilling lifestyle that preserves their independence.

Committed to providing person-centred care, Branch Manager Karen and her team are here to support individuals across Ellacombe, Berry Head, Cockington Village, East Allington, Galmpton, Newton Abbot, Paignton, Shaldon, Totnes, Yalberton and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01803701929 *If you are an existing customer, please use the branch phone number

Branch address

Unit 3 Tor Hill House, Union Street, Torquay, TQ2 5QW (see on maps)

Visiting care and live-in care in Torquay

As a quintessential seaside resort town, Torquay offers everything from sandy beaches and family attractions to Victorian architecture and prehistoric caves. As the birthplace of the famous crime novelist Agatha Christie, there’s lots to see and do around the Torquay community. But family days out on the seaside or popping out to the shops can be difficult if you’re in need of extra support. That’s why we have a team of dedicated Helping Hands carers available in Torquay to support you with living independently both at home and out in the community.

Get in touch with our Torquay team today to discuss what you need in order to uphold an independent life at home. We offer flexible packages that change as your requirements do, with care starting from just 30-minute visits per week, all the way up to full-time live-in care.

Meet the team

Kathryn Dawe

Meet Kathryn Dawe, our Branch Care Manager, Torquay

My responsibilities are to manage the day-to-day running of the branch. I access customers' needs and I set up care packages, while overseeing schedules to ensure customers have continuity of care and make sure person-centred care is always delivered - making sure everything is compliant. In short, I am the one accountable for the smooth running of the Torquay branch. The things I enjoy most about my role is knowing my team and customers, and interacting with them. I enjoy receiving outstanding feedback from our customers about the care they have received. I have been a carer myself, and often share this with new carers joining the team. I still love delivering care. In my spare time, I love knitting, crochet and baking, and quite often treat the branch staff to my bakes!
Adam Wilkins

Adam Wilkins

Regional Care Director, South West

Read More
Sophie Parker

Sophie Parker

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareDomiciliary CareElderly CareRespite Care

Other services we provide at this branch

Visiting care tailored to you in Torquay

For over 30 years, we’ve been committed to providing individually-tailored, high-quality home care to thousands of individuals across England and Wales; enabling them to feel safe, supported and independent in the comfort of their own homes. Our aim is to ensure that you have the support you need to live your life entirely on your terms – whether that’s going for a walk along the seafront or a cup of tea at Paignton Pier. We’re here to ensure that you can continue to do the things you love to do – just with a little help along the way.

With visits starting from 30 minutes per week all the way up to regular calls throughout the day and night for more complex conditions, Karen and her team will get to know you and your needs and preferences so that we can create a bespoke care plan that centres entirely around you.

Everyone has their own individual ways of living – regardless of their condition. With bespoke visiting care from our Torquay team, there is no one-size-fits-all. We’ll take all of your needs and routines into account and work closely with you to ensure that you have everything you need to live each day exactly how you want to.

Unintrusive live-in care for round-the-clock support

If you’re in need of more intensive support but moving into a residential or nursing home isn’t the best option for you, live-in care from Karen and her team is an ideal alternative to ensure that you have the same level of full-time care but without compromising on the home that you know and love. With round-the-clock support and a detailed care plan that centres around you, a live-in carer from our Torquay team will live with you in your home and follow your schedule so that you can continue with your day-to-day life with minimal disruption.

Here at Helping Hands, we believe that providing high-quality care is more than just practical support; it’s about spending each day with someone that you genuinely connect with. That’s why Karen and her team will work with you to find a carer that shares your hobbies and interests, so that you can continue to do the things you love to do – along with someone to enjoy it with you. So if you to spend your afternoon playing a round of golf, your carer will give you the exact level of support you need to do so.

Read more on what is live in care here.

Private care in Torquay

With home care from a private care provider like Helping Hands, you’ll get a package of care that is completely tailored to your specific needs and preferences. We pride ourselves on our person-centred care, and we’ll do our utmost to ensure your wishes are always respected. We’ll make sure you have control over smaller details that may still be important to you, such as meal choices and bedtimes, and you’ll be able to see your loved ones as often as you wish and at the times that are most convenient to you. Our wonderful carers in Torquay are fully trained to identify your support needs and provide you with a care plan that perfectly suits your situation. If you have a medical condition that is likely to progress, we’re also able to adapt your care accordingly.

Domiciliary care to support your independence

Helping Hands was founded by Mary Lee in 1989 in order to enable those who needed a little extra help to feel safe and supported in their own home. And we’re incredibly proud that, thirty years later, we are still providing the same level of high-quality care to thousands of individuals across the nation. Big enough to support your every need yet still small enough to care, we are committed to finding the perfect care solution that enables you to continue to live your life entirely on your terms – with a helping hand along the way.

We understand how important it is for you to have full control over your care, which is why domiciliary care from Karen and her team allows you to have freedom over the frequency and intensity of the support you receive. We’ll work with you to ensure that you have the domiciliary care that you want, when you want it. After all, there really is no place like home.

Specialist dementia care from our team of experts

As a leading dementia care specialist, we understand the uncertainties and anxieties that follow a dementia diagnosis – for both you and your loved ones. Whether it’s Pick’s disease, Alzheimer’s or dementia with Lewy bodies, our experienced and compassionate carers are here to alleviate your worries and gently guide you through each step of your journey with dementia.

What’s more, we’re not only here to provide the practical support that is needed when living with dementia, but we’re here to be a source of emotional support and comfort for you and your family too. Whether you’re living in the early stages of dementia and you just need a gentle reminder to take your medication, or your symptoms are progressing and your family need guidance on how to manage in a difficult situation – we’ll put a package of care in place that caters for all your needs and is completely unique to you.

Elderly care to keep you feeling young

Independence is at the heart of what we do, and we believe that you should always be enabled to live the life you want to live – regardless of your age or limitations. With elderly care from Karen and her team, we’ll work closely with you to ensure that you have the support you need to feel safe and independent at home. Whether you need someone to pop in and help you with your household chores or you’d like to accompany your children and grandchildren out to Torquay Harbour but you’d like some extra support whilst you’re out and about – our flexible elderly care packages give you the extra help you need to continue living the life you love.

Respite care for as long as you need it

You may be recently discharged from hospital and don’t feel comfortable being home without support just yet, or perhaps you’re looking to go down to Berry Head for the day but you’d like someone to be with to make you feel a little more secure. Whatever it is you need, Karen and her team offer bespoke respite care packages that give you the support you need, for as long as you need it.

Designed to provide expert care but without upsetting your regular routine, we’ll work closely with you to establish your needs and requirements so that we can put a package of care in place that caters to all your needs. And if your care needs have changed at the last minute, we can work quickly to provide a seamless transition between carers with minimal disruption to your quality of care – often within 24 hours of your initial enquiry.

Friendly, expert carers to support you in Torquay

We’re incredibly proud to be one of the leading home care providers in the UK, offering support to thousands of families across England and Wales. But without the compassion and commitment of our wonderful carers, we wouldn’t be where we are today. They go above and beyond for our customers every day, and it is their dedication and natural ability to care that has kept us at the forefront of the home care industry for over 30 years.

Whether they are training at our bespoke training facility in Warwickshire or within one of our many branches across the UK, all of our carers complete comprehensive training courses that cover a variety of modules such as moving and handling, safeguarding, dementia care and first aid. And as well as following a fine-tuned recruitment process inclusive of background checks and references, they also complete regular refresher training courses throughout their employment to ensure that their skills are always at the best that they can be.

We’re proud to be the first and only home care provider to be endorsed as a Centre of Excellence by Skills for Care. We are also fully regulated by the Care Quality Commission (CQC), which ensures that we are always providing a safe, effective and responsive service to each and every one of our customers.

Find out more about care in Torquay

If you’d like to find out more about the personalised home care packages that Karen and her team can offer, please call us. We’re here to take your call seven days a week.

Or if you’d rather meet face-to-face, we’ll be happy to meet you at a place that’s most convenient for you – whether that’s at out branch on Union Street, at a café along the seafront or in your front room.

Call us on 01803701929 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Torquay to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 43 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

4.5 out of 5

from 2 reviews

Our credentials

Our Torquay branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Unit 3 Tor Hill House, Union Street, Torquay, TQ2 5QW Show on Map

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