Reviews for our Alcester Branch
Nesta Bishop and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Helping Hands know exactly what Mum needs and works well with the family to achieve this.
The staff who visit are very helpful and professional. Nothing is too much trouble. They also have a sense of humour.
Very helpful, just what I needed.
Compassionate and professional person spoke to me, very straight forward process.
Monica was so friendly, professional and gentle. She made me feel instantly reassured. It was a big decision to make and I felt supported and genuinely cared for.
I had tried to make an enquiry via a website form, but it didn’t seem to work, so I was very surprised by a phone call not much later – and it was a Sunday – to ask how they could help me.
Claire was really friendly and was positive about our imminent venture into live-in care. Very reassuring.
All round very good.
Felt I was being listened to and understood by empathetic and trustworthy human being, thank you….
I appreciate the commitment of my father’s carers.
Hannah was reassuring and kind and very helpful. She answered all my questions and instilled confidence.
Lots of time taken to resolve query
Hannah came across as very friendly, knowledgable and efficient..very impressed!. Also the lady that answered the call again very friendly & efficient! Thank you
Sarah has been very supportive in setting up my care package to ensure it meets my needs. Haley is also very supportive ay carer.
A / The care provided by Francesca for my father for the wedding was outstanding and Dad was able to achieve his goal of attending his grand daughter’s wedding. He was really sad to say goodbye on Sunday morning to her and would like to keep in touch so we can send some photographs. Thank you too on behalf of all my family too.
Your representative was efficient and had a non pressurising chat with us, explaining what HH offers. She was very pleasant and upbeat and seemed to understand that my father is very independent and perhaps a little resistant to outside help!
Very helpful gentleman x
Very organised excellent communication/delivery of information demonstrated compassion
Very kind, caring staff who were very efficient in sorting out care for my father at my daughter’s wedding this summer
Polite, informative and came back with information as promised.
Carer is friendly and efficient.
The price from the website didn’t match the one that i was told on the phone
Friendly approachable understanding lady who dealt with my mother perfectly
Lovely girl who dealt with my query is � sorry I can’t remember her name. She listened to the needs of the potential client and we set up an assessment date for the next morning time to suit me as I’m going to be at the assessment as well. And agency that will increase as the needs of the client increases which is what I liked. Andie Smith
Managed a difficult customer incredibly well. Than you Sarah!
The telephone experience was a very positive one. It reassured me that flexible help would be available for my mum. Apologies, but I can’t remember the lady’s name to whom I spoke. She was very understanding, sounded caring and friendly which, as my first encounter with Helping Hands, was important and reassuring. The follow up call was also the same.
Answered all my questions
My questions were answered and an appointment arranged.
Helpful and efficient x
My uncle was admitted to hospital and therefore we had to cancel the care. This does not reflect on the care he received simply that circumstances changed. The local staff in Warwick are very kind and helpful. The only thing I would mention is that he was found on the floor and the carer called 999 and the ambulance admitted him, it would have been helpful if the care record showed where he was found and more details as the hospital asked questions we were unable to answer.
All my questions answered clearly and email information received straight afterwards. Thank you.