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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on TrustPilot
Locally managed service

Alcester

Little and often, from temporary visiting home care to 24 hour live in care. With branches nationwide.

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Reviews for our Alcester Branch

Nesta Bishop and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.

4.9 / 5

4.9 rating

Based on 32 reviews
Outstanding94%
Excellent6%
Good0%
Satisfactory0%
Poor0%
Have you organised care from our Alcester branch? Leave a review

Read our Reviews

5.0 rating
6 December 2020

Helping Hands know exactly what Mum needs and works well with the family to achieve this.

Julie Wood
5.0 rating
20 November 2020

The staff who visit are very helpful and professional. Nothing is too much trouble. They also have a sense of humour.

Ian Heggie
4.0 rating
23 October 2020

Robert Norgrove
5.0 rating
7 December 2019

Very helpful, just what I needed.

Jennifer Lund
5.0 rating
4 December 2019

Compassionate and professional person spoke to me, very straight forward process.

Carol Harratt
5.0 rating
7 November 2019

Monica was so friendly, professional and gentle. She made me feel instantly reassured. It was a big decision to make and I felt supported and genuinely cared for.

Ruth Wild
5.0 rating
27 October 2019

I had tried to make an enquiry via a website form, but it didn’t seem to work, so I was very surprised by a phone call not much later – and it was a Sunday – to ask how they could help me.

Ruth Hunt
5.0 rating
7 October 2019

Claire was really friendly and was positive about our imminent venture into live-in care. Very reassuring.

Gillian Knapton
5.0 rating
6 October 2019

All round very good.

Chris Gibb
5.0 rating
27 September 2019

Felt I was being listened to and understood by empathetic and trustworthy human being, thank you….

Jo Wills
4.0 rating
9 September 2019

I appreciate the commitment of my father’s carers.

Roy Sellars
5.0 rating
5 September 2019

Hannah was reassuring and kind and very helpful. She answered all my questions and instilled confidence.

Katy John
5.0 rating
14 August 2019

Lots of time taken to resolve query

Carol Teunon
5.0 rating
7 August 2019

Hannah came across as very friendly, knowledgable and efficient..very impressed!. Also the lady that answered the call again very friendly & efficient! Thank you

Joanne Pearson
5.0 rating
6 August 2019

Sarah has been very supportive in setting up my care package to ensure it meets my needs. Haley is also very supportive ay carer.

Catherine Dowell
5.0 rating
22 July 2019

A / The care provided by Francesca for my father for the wedding was outstanding and Dad was able to achieve his goal of attending his grand daughter’s wedding. He was really sad to say goodbye on Sunday morning to her and would like to keep in touch so we can send some photographs. Thank you too on behalf of all my family too.

Julia Buckley
5.0 rating
18 July 2019

Your representative was efficient and had a non pressurising chat with us, explaining what HH offers. She was very pleasant and upbeat and seemed to understand that my father is very independent and perhaps a little resistant to outside help!

Marjorie Parsons
5.0 rating
15 July 2019

Very helpful gentleman x

Denise Cahill
5.0 rating
24 June 2019

Very organised excellent communication/delivery of information demonstrated compassion

Denise Proctor
5.0 rating
24 June 2019

Very kind, caring staff who were very efficient in sorting out care for my father at my daughter’s wedding this summer

Julia Buckley
5.0 rating
8 June 2019

Polite, informative and came back with information as promised.

Joanna Cope
5.0 rating
29 May 2019

Carer is friendly and efficient.

Rosemary Palmer
5.0 rating
20 May 2019

The price from the website didn’t match the one that i was told on the phone

Andreea Iovita
5.0 rating
14 May 2019

Friendly approachable understanding lady who dealt with my mother perfectly

Beverley Moriarty
5.0 rating
8 May 2019

Lovely girl who dealt with my query is � sorry I can’t remember her name. She listened to the needs of the potential client and we set up an assessment date for the next morning time to suit me as I’m going to be at the assessment as well. And agency that will increase as the needs of the client increases which is what I liked. Andie Smith

Andi Smith
5.0 rating
26 April 2019

Managed a difficult customer incredibly well. Than you Sarah!

Louise Cherry
5.0 rating
25 April 2019

The telephone experience was a very positive one. It reassured me that flexible help would be available for my mum. Apologies, but I can’t remember the lady’s name to whom I spoke. She was very understanding, sounded caring and friendly which, as my first encounter with Helping Hands, was important and reassuring. The follow up call was also the same.

Anita Casley
5.0 rating
18 April 2019

Answered all my questions

Jo Chadd
5.0 rating
7 April 2019

My questions were answered and an appointment arranged.

Mary Barclay
5.0 rating
7 April 2019

Helpful and efficient x

Linda Lucas
5.0 rating
6 April 2019

My uncle was admitted to hospital and therefore we had to cancel the care. This does not reflect on the care he received simply that circumstances changed. The local staff in Warwick are very kind and helpful. The only thing I would mention is that he was found on the floor and the carer called 999 and the ambulance admitted him, it would have been helpful if the care record showed where he was found and more details as the hospital asked questions we were unable to answer.

Carol Hendry
5.0 rating
8 February 2019

All my questions answered clearly and email information received straight afterwards. Thank you.

Heather Goldthorp

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