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Rated excellent on Trustpilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

5 out of 5 stars from 20 reviews


Our Chester branch delivers home care services with a devotion to benevolence and the utmost adherence to professionalism. By providing genuine companionship, and reassurance to your family, your Helping Hands carer will help maintain your independence with fully-qualified support monitored and regulated by the Care Quality Commission. From weekly visits to full-time care, there is a well-trained, warm-hearted carer ready to help you throughout your daily routines.

We offer support in Christleton, Dodlestone, Huntington, Eccleston, Great Barrow, Huntington, Kelsall, Little Sutton, Saughall, Tarporley, Tarvin, Wrexham and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01244439762 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Chester, 17-19 Boughton, Chester, Cheshire, CH3 5AE (see on maps)

Live-in and visiting care tailored to you in Chester

Once voted as one of Europe’s prettiest cities in a poll by Americans, Chester is full of exciting history and culture. What was once used as a Roman fort and one of the three major Roman army bases in the UK, Chester is now used as the home of one of the UK’s leading home care providers – Helping Hands.

Starting with weekly visits, all the way up to 24-hour care, we offer a fully-managed, fully-regulated service for both visiting and live-in care across all of England & Wales. Your Helping Hands carer is there to accompany you with specialist assistance, along with a reliable, compassionate prowess, to provide peace of mind for you and your family as you manoeuver through daily activities and frequent your local community. Each carer is matched to your personality and interests to help you feel comfortable and in control of your support. 

Meet the team

Sue Edge

Meet Sue Edge, our Area Care Manager, Chester

I support the Wirral, Chester, Liverpool, Warrington, Nantwich, Macclesfield and Wilmslow branches. I have an extensive background in care and started my career as a carer around 20 years ago. I quickly progressed to a senior carer, a care coordinator, team leader and then registered branch manager. I followed a career in care after looking after my mum who had a brain hemorrhage and a stroke at 43. Care fitted in around my young family and I gained great job satisfaction knowing I had made a difference to somebody's day. As my family grew up, I was able to develop my skills and progress through the company. I joined Helping Hands in 2019 as the Registered Branch Manager at the Wirral branch and moved to my current role in January 2022. I enjoy spending time with my friends, walking the dog and watching my son play football - much to his embarrassment!
Mandy Stewart

Mandy Stewart

Regional Care Director, North

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Michelle Burke

Michelle Burke

Head of Live-in Care, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite CarePalliative Care

Other services we provide at this branch

Home care to support you in Chester

Here at Helping Hands, we understand the importance of remaining safe and independent in your own home, and our aim is to enable you to do just that. With empathy and compassion at the heart of everything we do, we’re here to ensure that you have the support you need to live your life to its fullest.

Whether you need support with your mobility, assistance in keeping on top of the housework or just a friendly face to enjoy your morning walk with, Kevin and his team are here to provide person-centred care that keeps you safe and independent at home. Whether you need 30-minute drop-ins to help you prepare your meals or more intensive support for a progressive condition or acquired neurological injury, our Chester team will work with you to provide a personalised care package that is built entirely around you.

Live-in care for round-the-clock-support

Live-in care does exactly what it says on the tin; it provides constant, unintrusive support in the comfort of your own home. Whether you live on your own, as a couple or with your beloved pet, your live-in carer will be there to support you whenever you need them, so that you can receive the support that you need to remain safe at home.

Built on a foundation of family values, the care that we provide is so much more than just practical care; we support your mental and physical wellbeing – wholly and unconditionally. So, whether you like to enjoy the history and heritage of Chester in one of its many museums or like to take your canine companion for a walk around the stunning gardens, your live-in carer will be there with you as your supporter and your friend.

But perhaps most importantly, our live-in care packages are built entirely around you. With no restrictions on visitors, mealtimes or menus, the control of your care lies entirely in the hands of the person who matters most to us – you.

To find out what is live in care, click here.

Care agency in Chester

We’re better than a care agency in Chester and here’s why; a care agency will charge you fees to ‘refer’ you to a carer or ‘match’ you with someone suitable and then have nothing more to do with the process, leaving you to employ and manage your carer yourself. Hardly something you want to be doing when you have a condition that necessitates care in the first place. With Helping Hands though we consider finding the perfect carer for you to be all part of the service, and because our visiting and live-in care services are fully managed by our team of branches across England and Wales and our dedicated managers in the field, the only thing you and your carer will need to think about is how best you like to be taken care of.

Domiciliary care to support you in Chester

You may be living with a progressive condition and starting to need more support than you used to, or perhaps you have recently had a life-changing injury and you need some extra help on your road to recovery. Whatever it is, your independence is paramount, and we are here to give you the support that you need so that you can continue to live a comfortable and independent life.

Whether you need 30-minute visits to help you with your laundry or more intensive, clinical support, Kevin and his team are here to provide bespoke care packages that give you the support you need, when you need it.

Specialist dementia care from our Chester team

With over 100 different types of dementia and varying symptoms with each condition, we understand the uncertainties and anxieties that can follow a dementia diagnosis. And with over 30 years under our belt, we’re here to provide dedicated dementia support for you and your loved ones throughout your dementia journey.

From helping you to understand the symptoms to giving you guidance on how to communicate with your loved ones, our expert carers are here for you every step of the way. Each of our carers complete specialist dementia training that covers the many variants of the condition, including frontotemporal dementia, Alzheimer’s and Pick’s disease, so they have the knowledge and experience that is needed to provide the best level of care.

Elderly care to support your independence

A part of growing older can mean that we find more difficulty in the things that we used to do quite easily. Whether your mobility isn’t as strong as it once was, you’re struggling to keep on top of the house work or you’re living alone and you’re experiencing spells of loneliness, our Chester team are here to give you the care and companionship that you need.

Kevin and his team will work with you to build a bespoke care package with you at the heart, so you have the support you need to remain comfortable at home. With your independence at the fore, your care package will be designed in whichever way you want; whether that’s to provide intensive support for a progressive condition, or simply to help you to feel young again.

Respite care for your short-term support

You may be getting ready to go home after a spell in hospital, or perhaps your family are going away and you’d like some extra support so that you can enjoy the break with them. Kevin and his team can provide personalised respite care packages that support you in whichever way you need, for as long as you need.

We understand that care needs can often be unpredictable and emergencies can happen, which means that you or your loved one may need support to happen almost instantly. Should you need urgent support, our Chester team are able to put an immediate package of care in place that covers everything you need. And more often than not, you’ll receive a carer within 24 hours of your initial enquiry.

Fully-trained carers to support you in Chester

We’re proud to have been providing industry-leading home care services for over 30 years, but we would never have reached this milestone if it wasn’t for the work of our wonderful carers. Expertly trained, fully qualified and genuinely caring, our carers are what keep us going, and we are proud of each and every one of them.

What’s more, they each go through a stringent recruitment process and receive full background checks, such as Disclosure Barring Service (DBS) screenings, so you can rest assured that you’re in safe hands.

Here at Helping Hands, we are recognised as one of the industry’s leading dementia home care specialists and are fully regulated by the Care Quality Commission (CQC). We are proud to be the only home care provider endorsed as a Centre of Excellence by Skills for Care, as well as a founding member of the United Kingdom Home Care Association (UKHCA).

Find out more about care in Chester

If you’d like to meet with Kevin to find out how we can help you, you can call us. We’re here to take your call seven days a week.

Alternatively, if you’d like to meet face-to-face, we’d love to sit down with you over a cup of coffee either at our branch, your local café, or in your kitchen.

Call us on 01244439762 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Chester to ensure our customers receive the best possible live in and home care service.

5 out of 5 stars, from 20 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 24 reviews

Our credentials

Our Chester branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Chester, 17-19 Boughton, Chester, Cheshire, CH3 5AE Show on Map

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