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Our Durham Home Care Reviews

'Reviews for Home Care in Durham

Caitlin Evans and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.

4.9 / 5

4.9 rating

Based on 14 reviews
Outstanding93%
Excellent7%
Good0%
Satisfactory0%
Poor0%
Have you organised care from our Durham branch? Leave a review

Read our Reviews

5.0 rating
27 May 2021

I am a domiciliary carer for helpings hands durham I took a total career change nearly 3 year ago its the best thing I have ever done also I have so much support from the team in the office Caitlin Amanda as I have been through a terrible time this past year putting a smile on someone face helps me carry on with my life

Lynn Scott
5.0 rating
12 May 2021

Helping Hands Durham has been providing home care for my 95 year old uncle for about 18 months now, after he had a stroke.
We are very happy with the care he receives and also with the excellent communication with the office if we have any queries.
I live in the north of Scotland and from day one I have felt reassured about the care my uncle has received.

Carolyn Adams
5.0 rating
31 December 2020

Visiting care provided by Helping Hands has been consistently reliable and high quality. The service provided by the visiting care team has been excellent, the carers and their managers have always been a pleasure to work with.
My brother and I will always be grateful for the support that was so kindly given by Sarah and her team on the day our father died.

Sue Clark
4.0 rating
16 December 2020

All staff helpful. Carer very punctual and respectful

Monica Carre
5.0 rating
12 May 2020

Very happy with the excellent care that Helping Hands in Durham provides for my Aunt. This is given with kindness and compassion. I know I can trust them to not only alert me to problems but suggest workable solutions. This has been such a relief to know she is being cared for so well as I have not been visiting due to Covid-19. Myself and my family are very grateful

Esther Dalton
5.0 rating
28 April 2020

What can I say – fantastic. Thank you.

Esther Dalton
5.0 rating
27 April 2020

The entire team in Durham are outstanding, caring, innovative and responsive. I cannot recommend them highly enough.

Peter Harman
5.0 rating
27 April 2020

We have had to increase my mothers care recently and due to the current situation were worried this would not be possible. Helping Hands are always so ready to help in any situation. They give you peace of mind and look to find a solution. They always treat the families and the person they care for with the uttermost respect. During this difficult time they are delivering an excellent service whilst having the worry of being exposed to the risk of infection themselves. Well done! What would we do without you.

Alison Grey
5.0 rating
11 December 2019

Very very helpful and professional. Resolved query efficiently.

Julie Linley
5.0 rating
8 September 2019

Manager was friendly. Care arranged quickly. My clients needs was assessed

Minnieke Vorster
5.0 rating
29 August 2019

Informative, listening and responsive

Neil Lister
5.0 rating
17 July 2019

Very helpful and professional.

Jennifer Lund
5.0 rating
13 June 2019

I loved the way Lynn came into my father in law’s house and interacted with him.a truly lovely lady

Joanne Vance
5.0 rating
27 April 2019

1st meeting, got to Know about my sister’s history, likes and needs, 1st carer coming next week so I’m hopeful

Jennifer M

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