Kensington & Chelsea

During the course of this year Helping Hands in Kensington have provided excellent and caring support for my father who is 96. Both he, my sister, other family members and myself are very pleased with the service which is provided on a twice daily basis – morning and evening. The support provided is tailored to his needs in an imaginative and helpful manner that gives me the confidence to know that when I am not around my father is being well looked after. Allocation of responsibilities take into account the areas off support I prefer to provide myself and the ones which Helping Hands provide and which are being provided to a high standard. I very much look forward to the future support of Helping Hands.

Philippa organised a visiting care arrangement on very short notice when my 92 year old cousin’s live in carer returned home before the COVID lockdown. Philippa visited my cousin for an assessment and was very thorough and professional, both in defining her needs as well as creating a suitable care plan. This care was so good that my cousin recovered so much that after a few weeks she was able to manage independently – and this week went shopping to Waitrose on her own!. so thank you for your responsiveness and support

Prompt, grasped situation quickly, pleasant, polite, efficient

It’s clearly a very easy system to use, no huge amount of data to be asked for or processed before someone comes to do an assessment, and this will be done quite quickly . And the staff person I spoke to was lovely and very helpful.

Kind caring and effective

Hayley was very helpful. She explained clearly what Helping Hands offer and gave me her name and a number to contact her on with further questions which was very reassuring.

Polite, helpful, kind able to understand and listen. Thank you

My questions were answered satisfactorily and I felt encouraged to continue exploring if your organisation would meet my needs.

Mr Bhatt was very professional, patient and thorough, and left us feeling confident.

Georgia, our patient’s carer, is most delightful, kind, caring and helpful!. We, being–and residing–in New York had no idea of how we were going to help the patient, Joel, in a London hospital. He had just severely broken his ankle, which required two separate surgeries–and gave inhuman pain… Somehow I was lucky enough to have found Helping Hands! And on a weekend which was also a national holiday, Phoebe was able–and dilligent–to provide the wonderful Georgia as Joel’s hospital carer.. Thank you,. Marsha in New York.

Efficiency

Not now as I really busy

interested and courteous and asked all the right questions

I have used “Helping Hands” for over a year including live-in-care though my experience is primarily with the visiting service. Initially I had an excellent rapport with the branch manager who left recently and I have yet to meet the new manager.My first carer was superb but he left last July when his family moved away from London. We have subsequently had a series of carers one of whom is truly excellent,others do not have a particular relationship with my husband and seem less able to motivate him. The recent live-in carer was excellent but not well enough supported by the visiting team, who came at all different times to relieve her giving her no means of planning her time off. Also despite a visit from the live-in team manager no care plan was given her and she had only my pretty comprehensive report to work with.I always feel able to discuss issues of concern with the care co-ordinator.

Was thorough and undestanding

The individuals who attend have been, so far as I can tell, friendly and have mostly carried out the designated tasks with efficiency.

Kind, considerate, polite and efficient

Efficient and manages to make Vivian smile

Christine was in helpful listening mode. Responded to my questions by checking info first. Her voice is very clear and polite.

Clear concise help and totally understood the situation

This is a first call and will need to see outcome thanks

Caroline was prepared, thoughtful, helpful whilst listening to us in a very calm and respectful way.. She answered our questions whilst giving us space and really listened to which qualities are important to our mum and ourselves from a live in carer.. We were reassured and look forward to meting the new carer, to help her settle in with mum… Thankyou.

Christopher was very helpful