Reviews for our Kensington & Chelsea Branch
Carole Kerton-Church and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Philippa organised a visiting care arrangement on very short notice when my 92 year old cousin’s live in carer returned home before the COVID lockdown. Philippa visited my cousin for an assessment and was very thorough and professional, both in defining her needs as well as creating a suitable care plan. This care was so good that my cousin recovered so much that after a few weeks she was able to manage independently – and this week went shopping to Waitrose on her own!. so thank you for your responsiveness and support
It’s clearly a very easy system to use, no huge amount of data to be asked for or processed before someone comes to do an assessment, and this will be done quite quickly . And the staff person I spoke to was lovely and very helpful.
The individuals who attend have been, so far as I can tell, friendly and have mostly carried out the designated tasks with efficiency.
Hayley was very helpful. She explained clearly what Helping Hands offer and gave me her name and a number to contact her on with further questions which was very reassuring.
interested and courteous and asked all the right questions
My questions were answered satisfactorily and I felt encouraged to continue exploring if your organisation would meet my needs.
Mr Bhatt was very professional, patient and thorough, and left us feeling confident.
Polite, helpful, kind able to understand and listen. Thank you
Georgia, our patient’s carer, is most delightful, kind, caring and helpful!. We, being–and residing–in New York had no idea of how we were going to help the patient, Joel, in a London hospital. He had just severely broken his ankle, which required two separate surgeries–and gave inhuman pain… Somehow I was lucky enough to have found Helping Hands! And on a weekend which was also a national holiday, Phoebe was able–and dilligent–to provide the wonderful Georgia as Joel’s hospital carer.. Thank you,. Marsha in New York.
Not now as I really busy
I have used “Helping Hands” for over a year including live-in-care though my experience is primarily with the visiting service. Initially I had an excellent rapport with the branch manager who left recently and I have yet to meet the new manager.My first carer was superb but he left last July when his family moved away from London. We have subsequently had a series of carers one of whom is truly excellent,others do not have a particular relationship with my husband and seem less able to motivate him. The recent live-in carer was excellent but not well enough supported by the visiting team, who came at all different times to relieve her giving her no means of planning her time off. Also despite a visit from the live-in team manager no care plan was given her and she had only my pretty comprehensive report to work with.I always feel able to discuss issues of concern with the care co-ordinator.
Was thorough and undestanding
Prompt, grasped situation quickly, pleasant, polite, efficient
Efficient and manages to make Vivian smile
Christine was in helpful listening mode. Responded to my questions by checking info first. Her voice is very clear and polite.
Kind caring and effective
Kind, considerate, polite and efficient
Christopher was very helpful
Clear concise help and totally understood the situation
This is a first call and will need to see outcome thanks
Caroline was prepared, thoughtful, helpful whilst listening to us in a very calm and respectful way.. She answered our questions whilst giving us space and really listened to which qualities are important to our mum and ourselves from a live in carer.. We were reassured and look forward to meting the new carer, to help her settle in with mum… Thankyou.