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Over 1,250 reviews
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Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 13 reviews


Our Lincoln home care team is a Helping Hands branch committed to providing adults nearby of all ages with the best standard of support they need to maintain an independent lifestyle. With regular, ongoing training and monitoring & regulation via the Care Quality Commission (CQC), our branch is dedicated to offering the quality and diligence required to complement our inherent compassion and empathy and deliver outstanding care to your loved one.

Based in the heart of Lincoln, our team support families across the local community including Retford, Gainsborough, Market Rasen, Louth Nettleham, Saxilby, Sleaford, Sudbrooke, Welton, Birchwood, Cherry Willingham, Washingborough, Branston and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01522 844 058 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Lincoln, 62 Clasketgate, Lincoln, Lincolnshire, LN2 1JZ (see on maps)

Live-in care in Lincoln

As a city which started out as a fortress, Lincoln’s history can be traced as far back as 300BC with links to the city’s past heritage that can still be seen today. It is the birthplace of the tank and home to Lincoln Cathedral – what was the tallest building in the world in 1300 – and it is now a residence of one of the UK’s leading home care providers; Helping Hands.

Our Lincoln team provides home care from just 30 minutes per week from our hourly visiting carers who are on hand to support as little or often as you need. Our live-in care team are also available to ensure there is care available around the clock for those who need it. Get in touch today to create a bespoke package, with a flexible care plan that can change as your requirements do.

Meet the team

Sonia Epsom

Meet Sonia Epsom, our Branch Care Manager, Lincoln

“Hello, I’m Sonia. As the Branch Manager for Lincoln, I am responsible for contributing to the planning of care for each of our customers, safeguarding and promoting the welfare of our customers and staff, maintaining an excellent quality of service for each of our customers to meet the standards of the Care Quality Commission (CQC), delivering training to each of our carers and supporting them to ensure that they have the support they need to deliver high-quality care.”
Monica Ahir

Monica Ahir

Regional Care Director, Central

Read More
Trish Ricketts

Trish Ricketts

Trish Ricketts, Head of Care

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite CareCommunity CareLong-term care

Other services we provide at this branch

Visiting care in Lincoln tailored to you

We understand that everybody is different, regardless of their circumstances, and here at Helping Hands we celebrate your differences and encourage you to live the life you want to lead. Whether you’re recovering from an acquired brain injury and you like to attend art classes or you are living with dementia and you want remain in the familiarities of your own home; the team will work with you to give you the care you want, whenever you want it.

Whether you’re looking for 30-minute visits to help you prepare your evening meals or more complex support involving several overnight stays, our Lincoln team are here to give you person-centred care that enables you to remain safe and independent in your own home.

What’s more, we don’t just support you with the practical things; your mental health is just as important to us as your physical wellbeing. So whether you enjoy exploring the local antique shops or discussing the city’s history over a coffee and a cake, we’ll be right there with you.

Live-in care in Lincoln for round-the-clock support

We understand that, when the need arises for more intensive support, residential care isn’t always everybody’s first choice. That’s why the team are here to provide bespoke live-in care packages that are built by and around you, enabling you to get the support you need without having to leave the comfort of your own home.

The idea of inviting someone new to live in your home can be daunting, but when it comes to selecting your carer we will work with you so that you can choose someone who not only supports you physically, but also shares many of your interests and hobbies. That way, you’re not just receiving a carer; you gain a friend.

If you are living with a more complex condition or require more intensive support, we have the expertise of our clinical nurse team to support all of our carers. With experience in supporting people living with cerebral palsy, spinal muscular atrophy and additional care such as stoma management and PEG feeding, our team are here to ensure that you have everything you need to feel comfortable at home.

Care Agency In Lincoln

When it comes to live-in care, Helping Hands is a better choice than a care agency because we truly value our staff. Our carers truly are the heart and soul of our business, and we do our utmost to ensure they’re well looked after and are always prepared to provide you with exceptional care day in, day out. Unlike most agencies, we employ our carers directly and provide them with award-winning training, supporting them at all times. Being a private care provider also means that you won’t be subjected to any hidden costs or unexpected fees – we’re completely upfront about what our live-in care costs, and we won’t burden you with mountains of unwanted paperwork and administration.

Domiciliary care in Lincoln

Mary Lee founded Helping Hands in 1989 as a way to enable families who needed more support to remain comfortable at home. Thirty years later, our values haven’t changed and we are still providing the exact same person-centred care to thousands of families across England and Wales.

Although domiciliary care is traditionally associated with elderly care, we look after anyone who needs a helping hand from the age of 18 all the way up to 100 and beyond. If it’s supporting you with getting to and from work, or somebody to accompany you to the library to study – our team are here to give you the support you need, when you need it.

Specialised dementia care from our Lincoln team

As one of the UK’s leading dementia care specialists, we understand how important it is to get the right care when living with any one of the many different types of dementia. From vascular dementia to Alzheimer’s to frontotemporal dementia, understanding and managing the symptoms of any of these conditions can be distressing for you and your surrounding family. That’s why the team are here to give you the information, support and reassurances needed to guide you through your journey with dementia.

Not only are our carers specially trained to understand each condition, but our Lincoln team can help with anything from preparing the right meals to finding the right ways to enjoy your time together and reminisce over your happy memories with your loved ones. Dementia care isn’t just about your practical support, it’s also about remembering the person underneath the dementia.

Elderly care to support your independence

As we grow through each stage of life, our bodies and minds are inevitably going to change – and we’re here to provide elderly care if you need a little support with household duties, taking medication, personal care or just going out into your local community. Your independence is at the heart of what we do, and the team are here to ensure that you can continue to go about your daily life with minimal disruption to your usual routine.

Respite care for your short-term needs

Respite care can be required for any number of reasons; you may be due to be discharged from hospital but would like some extra support while you get back on your feet, or perhaps your usual caregiver is taking a break and you need somebody to step in until they return home. Regardless of what it is you need, the team are here to provide a tailored respite care package that is built entirely around you and your needs to give you the care you need, for as long as you need it.

We’ll ensure a seamless transition between carers, ensuring that you continue to receive high-quality care with no detriment to your comfort or independence. What’s more, we can build your respite care package within 24 hours of your initial enquiry.

Expert live-in carers to support you in Lincoln

We’re proud to have been providing industry-leading care to thousands of families across England and Wales for over 30 years, but this wouldn’t have been possible if it weren’t for the compassion and dedication of our amazing carers.

Each of our carers complete an extensive training programme that covers moving & handling, safeguarding, medication, dementia care and equality & diversity, and they all receive full background checks such as Disclosure Barring Service (DBS) screenings. What’s more, they each possess the very quality that is needed to become a part of our team – they all genuinely care.

Here at Helping Hands, we’re proud to be the only homecare provider to be endorsed as a Centre of Excellence by Skills for Care, and we are also fully licensed by the Care Quality Commission (CQC).

Find out more about care in Lincoln

If you’d like to find out more about how the team can help you, please give us a call. We’re here to take your call seven days a week.

Alternatively, if you’d prefer to meet face-to-face, you’re welcome to pop in and see us in our branch, or we can meet you somewhere more suitable for you; whether that’s your local coffee shop or in your front room.

Call us on 01522 844 058 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Lincoln to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 13 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 5 reviews

Our credentials

Our Lincoln branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Lincoln, 62 Clasketgate, Lincoln, Lincolnshire, LN2 1JZ Show on Map

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