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Over 1,250 reviews
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.6 out of 5 stars from 14 reviews


Our Macclesfield team are committed to providing the local community with an unparalleled standard of care within the comfort of their own homes. Every carer is expected to align with our company values by delivering industry-leading support with kindness at its foundation; furthermore, all Helping Hands branches comply with the regulations set by the Care Quality Commission (CQC).

The Macclesfield team are committed to providing the best in-home care to customers in Buxton, Henbury, Macclesfield, Prestbury, Sutton, Whiteley Green and the surrounding areas. Whether you need the intensive support of a live-in carer or someone to pop in once a week to check you’re ok, they’ll find the right solution for you.

This branch covers where you need care:

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To learn more about how we can help call

01625243208 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Macclesfield, 38 Chestergate, Macclesfield, SK11 6BA (see on maps)

Visiting care and live-in care around Macclesfield

As the gateway to the north, the picturesque town of Macclesfield sits between counties Derbyshire and Cheshire with scenic countryside to boot. The town itself has plenty to offer including music and arts festivals, impressive stately homes and the famous Silk Museum. But most importantly, this pretty place is also home to a team of dedicated Helping Hands carers.

If your loved one needs a hand with their shopping, personal care, cooking meals, or a higher level of care for a complex condition, a Helping Hands carer is somebody you can trust to help them continue living independently while treating them with the respect and empathy they deserve. Get in touch today to arrange visiting or live-in care to preserve their independence and inspire their wellbeing.

Meet the team

Sue Edge

Meet Sue Edge, our Area Care Manager, Macclesfield

I support the Wirral, Chester, Liverpool, Warrington, Nantwich, Macclesfield and Wilmslow branches. I have an extensive background in care and started my career as a carer around 20 years ago. I quickly progressed to a senior carer, a care coordinator, team leader and then registered branch manager. I followed a career in care after looking after my mum who had a brain hemorrhage and a stroke at 43. Care fitted in around my young family and I gained great job satisfaction knowing I had made a difference to somebody's day. As my family grew up, I was able to develop my skills and progress through the company. I joined Helping Hands in 2019 as the Registered Branch Manager at the Wirral branch and moved to my current role in January 2022. I enjoy spending time with my friends, walking the dog and watching my son play football - much to his embarrassment!
Mandy Stewart

Mandy Stewart

Regional Care Director, North

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Michelle Burke

Michelle Burke

Head of Live-in Care, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia Care

Other services we provide at this branch

Visiting care in Macclesfield tailored to your needs

Since 1989, we’ve been providing person-centred care for thousands of individuals across England and Wales, enabling them to live independently within their own homes. The Macclesfield home care team uphold these same values and endeavour to care for as many people as possible in the local area, regardless of their needs.

From arthritis, Parkinson’s and dementia to cerebral palsy, multiple sclerosis and acquired brain injuries – the team are able to cater for different conditions and symptoms and will be able to find a visiting care option that fits in with your existing routine.

From as little as 30-minute visits to frequent calls throughout the day, the Macclesfield team can support you with personal care, gentle reminders to take medication, cooking, cleaning and even taking you out and about in the local community. So, if you love spending the afternoon at Capesthorne Hall to take in the drama and history within the walls and corridors, your carer will be more than happy to accompany you.

Support that’s always available with live-in care

Feeling safe within your own home is paramount for us all, but when you’re living with a condition that causes you to be unsteady on your feet or disrupts your normal routine, a live-in carer may be the ideal source of comfort for you and your family. Designed to adhere to your preferences and needs, live-in care is created entirely around you to enable you to feel empowered and independent whilst living within the comforts of your own home.

So, if you need extra support throughout the day and night or are living with your partner and you both need a bit of extra help with the housework and getting in and out of bed, a live-in carer could be exactly what you need.

Fully supported by our team of clinical nurses, live-in carers can look after those with complex medical conditions such as stomas, catheters, tracheostomies and PEG feeding tubes, and many more. The great thing about this care option is that regardless of your condition, you don’t have to move into residential care where you would have to adhere to set meal and bed times – you really are free to chose what happens with your care.

To find out what is live in care, click here.

Retain your independence with domiciliary care

Known traditionally as visiting care, domiciliary care puts you back in control of your care and allows you to make the best decisions for you. Whether you need someone to help you clean the dishes and stock up the fridge or if you need help to get to and from the toilet, we’ll do what’s best for you.

Even though you may have different physical care needs that you need support with, the team also make sure that your mental and emotional wellbeing is taken care of too. So, if a carer enables you to keep in touch with your circle of friends at the local coffee shop or helps you care for your beloved canine companion, that’s just as good a reason as any other for having a carer.

Dementia care that gives you extra peace of mind

With 30 years’ experience of supporting those living with dementia, we know just what it takes to support both the individual and their loved ones throughout the condition. Whether you’re diagnosed with Pick’s disease or Alzheimer’s, we’ll ensure that you have the appropriate level of care to suit your symptoms and difficulties so that you can live well and not ‘suffer from’ dementia.

We are extremely proud to be aligned with the Dementia Action Alliance (DAA), who promote the latest in dementia care and in sharing best practice within different care organisations across the country. This accolade has given us even more tools to be one of the leading home care providers for dementia in the UK, as well as ensuring all of our Macclesfield carers a fully trained in dementia care.

Elderly care to make you feel young again

Reaching a more senior age can be some of the best years of your life, but for others it may come with an arthritis diagnosis paired with a hearing or visual impairment, which can be very difficult to accept and cope with. The Macclesfield team will get you feeling young again with support little or often to suit you.

Elderly care doesn’t mean that our carers will do absolutely everything for you. Instead, they’ll enable you and assist you to live the life you want to lead – whether that’s gentle strolls around the Peak District at your pace or attending the latest production at Mads Little Theatre in the town centre.

Respite care for support as and when you need it

Caring for a loved one or friend can be one of the best jobs in the world, but it can also be extremely tiring both physically and mentally. This is when it becomes really important for both of you to have a break, which is where respite care can be extremely beneficial to you. We’ll ensure a seamless transition from your regular care routine to your respite carer, making sure that disruption is kept to a minimum.

There may be times when you want to attend an important family get-together or want to take a break with the rest of your family but aren’t quite sure how all of your care needs are going to be met. We can accompany you to a wedding, birthday party or even on holiday, so that you have everything you need without it impacting on the celebrations or your relaxation time.

Friendly and professional live-in carers in Macclesfield

We are extremely proud to be recognised as the first and only home care provider to be awarded as a Centre of Excellence by Skills for Care for our rigorous training programme. Delivered to all of our visiting and live-in carers and led by our in-house team of expert trainers, each carer is required to complete modules in moving and handling, first aid, medication, dementia and personal care, amongst others. In doing so, we can ensure that the same top quality care is delivered across the UK by Helping Hands carers.

As with any care provider, we are also strictly monitored by the Care Quality Commission (CQC), who makes sure that our service is effective, responsive and safe for all of our staff and customers.

Find out more about care in Macclesfield

You can discuss the different care options available to you with one of our friendly advisors, who are available seven days a week.

If you’d like to discuss yours or your loved ones’ care needs in person, you can pop into the Macclesfield branch at Chestergate, where the team will be happy to have a chat with you over a cup of tea or coffee.

Call us on 01625243208 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Macclesfield to ensure our customers receive the best possible live in and home care service.

4.6 out of 5 stars, from 14 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 1 reviews

Our credentials

Our Macclesfield branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Macclesfield, 38 Chestergate, Macclesfield, SK11 6BA Show on Map

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