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Over 1,250 reviews
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 35 reviews


This branch covers where you need care:

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01622528652 *If you are an existing customer, please use the branch phone number

Branch address

2 Royal Star Arcade High Street Maidstone, Kent, ME14 1JL (see on maps)

Visiting care and live-in care in Maidstone

Maidstone is known as the agricultural county of Kent and home to the River Medway, historically known for carrying much of the town’s trade. A large and picturesque town, Maidstone is not only home to historical architecture such as the 900-year-old Leeds Castle, but also the UK’s number one home care provider – Helping Hands.

Our team at Helping Hands are here to provide the Maidstone community with compassionate and person-centred care, all in the comfort of their own homes. Whether you need complex support for that requires overnight care, or just a helping hand to prepare your evening meal, Branch Manager and her team are here for you.

Covering areas such as Ashford, Chatham, Gillingham, Kings Hill, Langley, Maidstone, Snodland, Strood,  Rochester, West Malling and the surrounding areas, you can rest assured that our team will give you the support that you need.

Meet the team

Sue Smallbone

Meet Sue Smallbone, our Branch Care Manager, Maidstone

“Hi, I’m Sue. As the Branch Manager for Maidstone, it is my responsibility to ensure that our customers are always receiving the level of support that they need in order to remain comfortable and independent at home. “I really enjoy being able to support our carers enough to know that they are making a positive difference to our customers, and that our team are providing a fantastic level of care to the Maidstone community. I remember one particular gentleman who was living with severe physical disabilities, and I would escort him to college where he was doing a pottery course. He certainly tested my creative abilities when he wanted to make a scaled-down version of the White House!”
Alison Jones

Alison Jones

Area Care Manager, South East

Read More
Matt Bristow

Matt Bristow

Regional Care Director, South East

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareElderly CareRespite CarePalliative CareCommunity Care

Other services we provide at this branch

Visiting care in Maidstone to suit you

For over 30 years, our team have been dedicated to providing seamless support to families all over the UK, enabling them to remain safe and secure in the comfort of their own homes. Our Maidstone home care team will work with you to put together a personalised care plan so that you receive the support you need, when you need it. Whether you need a 30-minute visit to help you with your laundry, or more complex support such as PEG feeding or catheter management, Lynne and her team can help you to live your life as independently as possible.

Our private carers complete a comprehensive training programme with regular refresher courses, allowing them to have the knowledge, experience and commitment to provide you with assistance ranging from housekeeping, meal preparation and companionship to more detailed care for dementia, neurological conditions and mental health.

We understand that each individual customer has their own unique care requirements, which is why we offer support for as little or as long as you need it. Care needs can arise at any time, for any reason, so whether you need temporary respite care after a hospital discharge or a helping hand when you’re doing your weekly shop – we are here to bring peace of mind to you and your family.

Live-in care to support you in Maidstone

Whether you live on your own, as a couple or with your beloved pet, the Branch Manager and her Maidstone team provide you with un-intrusive, round-the-clock support to ensure that you can remain in the comfort of your own home. Regardless of your requirements, our carers will work around you so that you can remain safe, secure and independent.

Our Maidstone team are fully equipped to support with any number of conditions and complex injuries, ranging from cerebral palsy to acquired brain injuries, ensuring that you will receive the right level of expert care to suit you and your needs. Each of our carers are carefully selected to match your personality, hobbies and interests, so you receive so much more than care; you’ll gain a friend. Whether you enjoy a walk around Mote Park or the history of Leeds Castle, we’ll find the right carer for you.

Live-in care not only gives you round-the-clock support whenever you need it, but it also enables you to remain in the comfort of your own home while still being able to live each day on your terms. In your home there are no restrictions on who comes to visit you and no set meal times, so you can maintain control over your daily routine while still giving you and your family peace of mind that you are in safe hands.

Discover more on what is live-in care here.

Better than a care agency in Maidstone

Helping Hands are a private care provider, rather than a care agency. This means that unlike many care agencies, we employ our carers directly and their well-being is always our number one priority. We also make sure all of our care is fully regulated and monitored by the Care Quality Commission (CQC) and Care Inspectorate Wales. Care agencies are often unaccountable to regulators, which means your care won’t come with any quality guarantees and your carers won’t be accountable for the standard of their care.

Domiciliary care in Maidstone

We understand how important it is that you decide the details of your care, which is why the team will tailor your care package around you and your needs, so that you can remain independent and in control.

Otherwise known as care at home, domiciliary care will give you the freedom to choose the level of care that you need, when you need it. With regular home visits from 30 minutes to several hours a day, our Maidstone team are here to help you with any of your everyday tasks, including personal care, housekeeping tasks and clinical care.

Specialised dementia support in Maidstone

With 30 years of experience under our belt, we’re proud to be one of the UK’s leading dementia care specialists. We understand that living with dementia can be unnerving for you and your family, and that the complexities of the condition can often be distressing for all those involved.

Offering extensive knowledge in dementia care, our expert team are fully-trained to support you and your loved ones. We understand how important it is that you are surrounded by comfort and familiarities when living with dementia, which is why our team will enable you to remain in the security of your own home, while also providing guidance to your family on how you can continue to communicate with each other and enjoy your time together.

Elderly care to support your independence

As we get older, our bodies can slow down and our minds aren’t always as quick as they once were, but that doesn’t necessarily mean that our desire to remain independent and secure has to change.

Whether you need a friendly reminder to take your medication, a helping hand in preparing your meals or discreet support in getting washed and ready for the day, the team are here for you.

Each of our tailored care packages are created with your independence at the forefront, so that you can continue to lead the life you love with minimal disruption.

Respite care for your short-term needs

Care needs can arise at any point; whether your usual carer is taking a break or if you need a helping hand in getting back on your feet after an illness or injury, our respite care packages offer you the support you need, for as long as you need it. We’ll ensure a seamless transition between carers, providing you with the quality care that you expect from your own carer with no interruption to your usual routine.

We understand that emergencies can’t always be avoided, but that doesn’t mean that you have to make sacrifices to your quality of life. Even with as little as 24-hours’ notice, we can arrange care cover to support any of the following instances:

  • Hospital discharge – A little relief to help you get back on your feet after a stay in hospital
  • Emergencies – Sometimes, care is needed at very short notice. Fortunately, we’re able to provide support in as little as 24 hours
  • Short breaks – Fancy a short break away with friends or family? Our carers can support you on your vacation, giving you and your loved ones peace of mind
  • Family events & occasions – Nobody should miss out on an important event, Lynne and her team will ensure you’re there to celebrate

Fully-trained carers in Maidstone

Here at Helping Hands, we are one of the leading care providers in the UK, so we understand exactly what is needed to provide the perfect level of support for you or your loved one. Each of our carers complete intensive training in areas such as manual handling, health & safety, safeguarding, equality & diversity, medication support and many more. Not only this, but our carers are all exceptionally compassionate and understanding; with Helping Hands you don’t just receive a carer, you have a friend.

Our carers also receive full background checks, such as Disclosure Barring Service (DBS) screening and are carefully selected by a fine-tuned recruitment process. Throughout their time at Helping Hands, carers also complete regular training refresher courses to ensure their skills and practice are always up-to-date and of the highest quality.

Also, not only are we the only homecare provider endorsed as a Centre of Excellence by Skills for Care, but we are also fully licensed by the Care Quality Commission (CQC).

Find out more about care in Maidstone

If you’d like to find out more about the support options that Lynne and her team can provide for you, please get in touch with us. We’re available to take your call seven days a week and will be happy to meet with you so that we can get to know you. Please feel free to pop in and see us at our branch at Red Hill, or we can meet you for a coffee to discuss your needs in more detail; whether it is at a local café or your front room.

Call us on 01622528652 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Maidstone to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 35 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

4.5 out of 5

from 11 reviews

Our credentials

Our Maidstone branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

2 Royal Star Arcade High Street Maidstone, Kent, ME14 1JL Show on Map

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