Our Newcastle Home Care Reviews

My Mother has been getting home visits from Helping Hands for six months now and during this time it has turned her life around. Mum looks forward to these visits, whether it is to go for a walk, to visit the local shop or simply a chat over a coffee. The carers are always willing to help in many ways and I know they will be there in the future when my Mum may need more care. Helping Hands are flexible which really helps me, and also to know they are only a phone call away and ready to help in any way they can.

I’m very grateful for everything Helping Hands is doing for my Dad. Special thanks to Natasha Watts who has been wonderful

Helping Hands were able to help out at very short notice which was a huge relief to me. Dad likes the people that visit him which is great, I very much appreciate their support.

Experience was excellent.

A very pleasant experience. The lady I spoke to was very knowledgeable and open about the serivec which you can provide.

Very friendly and efficient. Polite manner.

The assessor led the conversation well. I felt that the assessment was correctly conducted and thorough. All of our questions were answered.

Lovely lady I spoke to and very helpful and appointment was made straight away

I think Dad really enjoys the carers coming in to help him. He seems to enjoy their company and they seem very helpful and cooperative.

He reassured us on a number of aspects, such as the fact that a small team would be providing the personal care and that the company paid them well and allowed for travel time – so that we knew the care provided wouldn’t be rushed or impersonal. This helped us to feel confident about proceeding, as did the fact that he explained that the company could be flexible in responding to changing care needs. He also assessed our home set-up and was able to reassure us that it would be appropriate should different / higher levels of care be needed in the future. Finally, he explained about D.N.R. – which we hadn’t known about. Once this was explained to us, my mother in law said that she wanted her G.P. to be informed of her wishes for this to be in place for her care.

Very friendly and able to help in a difficult situation.

David was still willing to visit even though he knew my mother was not present. He was very sympathetic and understanding of the situation. He explained things clearly and any questions asked he answered clearly and with knowledge and experience of dementia.

The team were helpful and informative they also appeared to understand perfectly the problems that I am facing in organising care for my father in an empathic and thoughtful manner

Very friendly and helpful. Dealt with my enquiry quickly and effectively