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Our Newcastle Home Care Reviews

'Reviews for Home Care in Newcastle

Natasha Watts and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.

4.9 / 5

4.9 rating

Based on 14 reviews
Outstanding86%
Excellent14%
Good0%
Satisfactory0%
Poor0%
Have you organised care from our Newcastle branch? Leave a review

Read our Reviews

5.0 rating
3 September 2021

My Mother has been getting home visits from Helping Hands for six months now and during this time it has turned her life around. Mum looks forward to these visits, whether it is to go for a walk, to visit the local shop or simply a chat over a coffee. The carers are always willing to help in many ways and I know they will be there in the future when my Mum may need more care. Helping Hands are flexible which really helps me, and also to know they are only a phone call away and ready to help in any way they can.

Susan W
5.0 rating
17 December 2020

I’m very grateful for everything Helping Hands is doing for my Dad. Special thanks to Natasha Watts who has been wonderful

Gillian Woodcock
4.0 rating
31 December 2019

Helping Hands were able to help out at very short notice which was a huge relief to me. Dad likes the people that visit him which is great, I very much appreciate their support.

Gillian Woodcock
5.0 rating
13 December 2019

Experience was excellent.

Ian Curd
5.0 rating
10 November 2019

A very pleasant experience. The lady I spoke to was very knowledgeable and open about the serivec which you can provide.

Priscilla P[aige
5.0 rating
9 November 2019

Very friendly and efficient. Polite manner.

Keith
4.0 rating
28 October 2019

The assessor led the conversation well. I felt that the assessment was correctly conducted and thorough. All of our questions were answered.

Jon Bolter
5.0 rating
26 September 2019

Lovely lady I spoke to and very helpful and appointment was made straight away

Elaine
5.0 rating
19 September 2019

I think Dad really enjoys the carers coming in to help him. He seems to enjoy their company and they seem very helpful and cooperative.

Bernadette
5.0 rating
15 September 2019

He reassured us on a number of aspects, such as the fact that a small team would be providing the personal care and that the company paid them well and allowed for travel time – so that we knew the care provided wouldn’t be rushed or impersonal. This helped us to feel confident about proceeding, as did the fact that he explained that the company could be flexible in responding to changing care needs. He also assessed our home set-up and was able to reassure us that it would be appropriate should different / higher levels of care be needed in the future. Finally, he explained about D.N.R. – which we hadn’t known about. Once this was explained to us, my mother in law said that she wanted her G.P. to be informed of her wishes for this to be in place for her care.

Deborah
5.0 rating
31 July 2019

Very friendly and able to help in a difficult situation.

Kevin Kenny
5.0 rating
9 June 2019

David was still willing to visit even though he knew my mother was not present. He was very sympathetic and understanding of the situation. He explained things clearly and any questions asked he answered clearly and with knowledge and experience of dementia.

Jeanette
5.0 rating
9 March 2019

The team were helpful and informative they also appeared to understand perfectly the problems that I am facing in organising care for my father in an empathic and thoughtful manner

Barbara
5.0 rating
10 February 2019

Very friendly and helpful. Dealt with my enquiry quickly and effectively

Tim Jones

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