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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on TrustPilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 50 reviews


At Helping Hands Preston, there is a passionate home care team devoted to providing the highest quality of care in the entire region. With a professional standard installed into their practice via intensive monitoring & regulation by the Care Quality Commission, all of our carers are committed to applying medical expertise to their natural inclination for assisting those who are vulnerable. 

Covering areas such as Blackburn, Fylde, Fulwood, Great Harwood, Leyland, Lytham St Annes, Ribble, Wilpshire, and the surrounding areas, the team are here to help with all elements of home care.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01772508283 *If you are an existing customer, please use the branch phone number

Branch address

Unit 3, Cotton Mill Road Bamber Bridge Preston PR5 6LF (see on maps)

Visiting care and live-in care in Preston

Situated just above the River Ribble lies the bustling city of Preston, the birthplace of the UK’s motorway network. It became England’s 50th city in the 50th year of Queen Elizabeth II’s reign and has also since become home to one of the UK’s leading home care providers – Helping Hands.

From hourly visiting care to full-time live-in care, our aim is to ensure that you receive the compassionate, person-centred care that you need, whenever you need it, so that you can remain independent at home. Built on a foundation of family values; combined with expert training, we’ll ensure that you receive the right care for you – whether it’s only for 30 minutes at a time or 24-hour support.

Meet the team

Mandy Stewart

Meet Mandy Stewart, our Regional Care Director, North

As the Regional Care Director for the north, I am responsible for all types of care delivery to our customers - whether it be live-in care or our hourly service. My role involves ensuring that our carers deliver a consistent and seamless high quality of care to our customers. I manage a team of dedicated, hardworking people who strive to deliver a fantastic service.

Following a highly successful career in welfare to work, recruitment and training, I wanted to look at a fresh challenge, and following some research and numerous conversations ,I believed that the care sector would be a good fit and that I could easily transfer my skills and experience into this role.

John Nesbitt

John Nesbitt

Live-in Care Manager, Northumberland and Cumbria

Read More
Michelle Burke

Michelle Burke

Live-in Area Care Manager, North

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Visiting care in Preston tailored to you

Here at Helping Hands, we have been providing dedicated, industry-leading home care to thousands of families across the UK for over 30 years. With our specialist knowledge, extensive experience and a team that genuinely cares, we know exactly what it takes to enable you to live the life you want to lead in the comfort of your own home, just with a little help along the way.

Whether you need a 30-minute drop-in to help you administer your medication, or more intensive support throughout the day to assist you with a more complex condition; the team will work with you to build a care plan that is focused entirely around you and your needs.

From housekeeping, mobility support and companionship to more advanced conditions such as motor neurone disease, dementia and cerebral palsy, each of our expert carers complete award-winning training that enables them to support you in the best way for you.

Live-in care for whenever you need assistance

We believe it is everybody’s right to remain safe and independent in their own home, and there are no exceptions. So, if the need arises where you need more intensive support but the idea of residential care isn’t for you, the team Preston will step in to provide bespoke, unintrusive live-in care to keep you safe and independent at home.

Whether you are a usual caregiver for your partner and you are looking for some extra support, or you live alone and would like some companionship while you go about your day-to-day life; with live-in care from our Preston team, you will have round-the-clock support that provides the right care for you with no compromise to your independence or routine.

The great thing about live-in care is that, unlike most residential settings, you have full control and flexibility over your care. There are no visiting restrictions, no strict mealtimes or menus and no daily schedules to abide by; the only person who chooses what you do with your day is you.

Read more on what is live in care here.

Domiciliary care support in Preston

The great thing about domiciliary care is that you decide the frequency and intensity of the care you receive. What’s more, you don’t have the added stresses of moving into residential care, because the team are here to give you the support you need in the place you know best – your home.

You may be recovering from a life-changing injury, or you might just need some support in getting out and about in the local community. Whatever it is you need, our Preston team are here to help.

Specialist dementia care from our Preston team

As the leading dementia specialist in the UK, we understand how distressing it can be in the time following a dementia diagnosis for you or your loved one. With 850,000 people in the UK living with dementia, it’s so important that those who are living with and affected by the condition have access to the help they need, which is why our Preston team are here to offer expert advice, guidance and support to you and your family throughout your dementia journey.

Whether it’s memory loss, changes in behaviour or confusion, dementia has a number of different variants that can be unnerving for your surrounding family. But with expert carers that are trained to support you with understanding the condition and its symptoms, the team are here to help you to live well with dementia.

Elderly care to support your independence

Getting older can sometimes mean our minds and our bodies become a little slower than they once were, but that’s not to say that you have to adapt your whole life to accommodate that. With elderly care from the team, you’ll receive the support you need to enable you to remain independent at home.

You may live with your partner and find that you could both use some support in getting up and about, or perhaps you just don’t feel comfortable going for your morning walk on your own; whatever it is you need, our Preston team are here to provide a bespoke care package that gives you the support you need to help you to feel young again.

Respite care in Preston

Care needs can arise at any given time, for any given reason. Whether you are planning a trip away but need some extra support while you’re there, or you are due to be discharged from hospital and just need a helping hand to get you back on your feet, our Preston team are on hand to be there for you for as long as you need us.

With a seamless transition between carers, the team will put a swift package of care in place to give you the support you need with minimal disruption to your usual routine – often with as little as 24 hours’ notice.

Expert carers from our Preston branch

It goes without saying that, without our remarkable carers, Helping Hands would not be where it is today. As well as completing a comprehensive training course in areas such as manual handling, health & safety and equality & diversity, each of our carers all possess qualities that cannot always be taught: they are kind, selfless and they genuinely care.

What’s more, we employ all of our wonderful carers directly and complete full background checks, such as Disclosure Barring Service (DBS) screenings, so you don’t have to worry about any additional paperwork.

Here at Helping Hands, we are the only home care provider that is endorsed as a Centre of Excellence by Skills for Care, as well as being fully licensed by the Care Quality Commission (CQC).

Find out more about care in Preston

If you’d like to find out more about the home care options that are available to you, please feel free to contact the Preston team. We’re here to take your call seven days a week.

If you’d rather meet face-to-face, you’re more than welcome to pop into our branch on Cotton Mill Road, or we’ll come and meet you for a coffee at a place most suitable for you.

Call us on 01772508283 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Preston to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 50 reviews


taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

3 out of 5

from 6 reviews

Our credentials

Our Preston branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

Unit 3, Cotton Mill Road Bamber Bridge Preston PR5 6LF Show on Map

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