Reviews for our Wokingham Branch
Jonathon Maloney and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Carers are always helpful, courteous and friendly
The assessor was professional and friendly and I felt that she was thorough
Helpful and informative.
Efficient – clarity with process- good attitude- friendly and supportive
I was very satisfied with the service from the time of contact to the carer being supplied.
Very kind and understanding. Patient with my many questions!
Jamie was very understanding and sympathetic and talked with experience. / You’re welcome. Thank you.
Great service. No issues
Very happy with all aspects
Helpful advice. Extremely professional. Excellent customer service
Telephone call came soon after my e mail request for live in care. Melissa confirmed that a carer would be found without another visit as we had several weeks previous had a live in carer for my husband. We agreed the cost over the phone and we are now just waiting for a profile to come through.
Very satisfied with the team and the care given. Wish could arrange more cover but not financially viable at the moment.
Lots of changes in office staff, so a bit up in the air for both clients and carers alike, hopefully this will settle in time.
carers and office staff totally dedicated and kind.
Helping Hands are very accommodating when I have to change times and add an extra visit which is appreciated. They are also very reliable and kind. There is one small problem of carers not always being on time but understand this can be due to problems with their last assignment.
I spoke with Hanna my inquiry been answered
My mind was put at rest, the person was very friendly and helpful, honest and encouraging.
We haven’t been with you long but we are very happy, Craig is very quick and efficient and a pleasant young man. Thank you.
My lead carer is brilliant. However I have had a number of communication issues with the office manager and the visit coordinator with messages not being relayed. One was a critical prescription collection which did not happen. They have both recently left.. I am anxious to get more carers on my team and thankfully the Field Care Supervisor is now currently working on that process to be implemented as soon as possible.. Despite my few negative remarks Helping Hands is the best care company I have ever been with and wish to remain long term for the rest of my life. Subject to the increase of my team members and better communication with the office then my next review would rank you with the highest marks.. Thank you..
I took out a 3 month contract as a trial tun for possible future use. I found your service to be satisfactory, with accurate arrival times and courtesy throughout. However, I consider that I am not yet really in need of carer attendance, so do not intend to renew the contract following its completion on 4th June 2019. Please confirm to me in writing that no contract now exists between us, and that your Direct Debit is hereby cancelled. J. Bradshaw.
I found it was very easy to chat on line found the person very understanding
The team are fine. The reason for using your company is somewhat lost in the reality.
My appointment for Assessment been cancelled short notice a bit disappointed
All very good but could have done with a quicker meeting.
Because its very difficut asking for help for a relative but Ellie made it so easy and importantly made me fill very comfortable asking thank you
Gained great advice and information I was looking for.
Chris was able to answer my queries and provide an opportunity to meet with someone in 2 days which was really quick. He was helpful and understanding
Well we’ve only had the assessment but Clare turned up on time and made copious notes and seemed to understand what Dad and I are looking for
Sorry that should have been 5!!!
Lindsay Evans has been so so helpful all the way, right from my first enquiry. I’ve found the service efficient, sympathetic and very helpful.
Hopefully I’ve been truthful as I see the organisation. I would recommend them because they are extremely helpful and proficient but as with organisation things do sometimes go wrong.
Clare took a real interest in our situation, took on board all of the issues and understood it well. She was reassuring and kind, and answered all of our questions. Thanks!
So far we are satisfied with the care given and appreciate the reliability and support.