Reviews for our Wokingham Branch
Kerry Feltwell and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
carers and office staff totally dedicated and kind.
I would recommend Helping Hands as I have no issues with the care given.
Clare took a real interest in our situation, took on board all of the issues and understood it well. She was reassuring and kind, and answered all of our questions. Thanks!
So far we are satisfied with the care given and appreciate the reliability and support.
Efficient – clarity with process- good attitude- friendly and supportive
Helpful and informative.
I was very satisfied with the service from the time of contact to the carer being supplied.
Tracey helpful and made parents feel at ease.
Very kind and understanding. Patient with my many questions!
Jamie was very understanding and sympathetic and talked with experience. / You’re welcome. Thank you.
Helpful advice. Extremely professional. Excellent customer service
Telephone call came soon after my e mail request for live in care. Melissa confirmed that a carer would be found without another visit as we had several weeks previous had a live in carer for my husband. We agreed the cost over the phone and we are now just waiting for a profile to come through.
Very satisfied with current carer
Very satisfied with the team and the care given. Wish could arrange more cover but not financially viable at the moment.
It would be most helpful to have the same carer coming to a relative so the relative and carer could form a good relationship. If this is not possible then maybe just two or three different carers. Also at present some of the carers do not do what is being asked and I’m not sure whether they are not told at the office or they don’t read the instructions which I have left for them.. That being said I am reasonably happy with the company.
Lots of changes in office staff, so a bit up in the air for both clients and carers alike, hopefully this will settle in time.
Carers are always helpful, courteous and friendly
My mind was put at rest, the person was very friendly and helpful, honest and encouraging.
I was on the chat last night and then first thing this morning I received a call from Sophie Smithers who is a credit to your company so switched on had all the answers.. Very very good service..
Provision of care has been very reliable, but timing of visits has been erratic on occasions. Care provided has been first rate. Friendliness of carers has been much appreciated, but there are one or two exceptions.
My lead carer is brilliant. However I have had a number of communication issues with the office manager and the visit coordinator with messages not being relayed. One was a critical prescription collection which did not happen. They have both recently left.. I am anxious to get more carers on my team and thankfully the Field Care Supervisor is now currently working on that process to be implemented as soon as possible.. Despite my few negative remarks Helping Hands is the best care company I have ever been with and wish to remain long term for the rest of my life. Subject to the increase of my team members and better communication with the office then my next review would rank you with the highest marks.. Thank you..
I took out a 3 month contract as a trial tun for possible future use. I found your service to be satisfactory, with accurate arrival times and courtesy throughout. However, I consider that I am not yet really in need of carer attendance, so do not intend to renew the contract following its completion on 4th June 2019. Please confirm to me in writing that no contract now exists between us, and that your Direct Debit is hereby cancelled. J. Bradshaw.
Helpful and positive.
Very happy with all aspects
Great service. No issues
Helping Hands are very accommodating when I have to change times and add an extra visit which is appreciated. They are also very reliable and kind. There is one small problem of carers not always being on time but understand this can be due to problems with their last assignment.
We haven’t been with you long but we are very happy, Craig is very quick and efficient and a pleasant young man. Thank you.
Hopefully I’ve been truthful as I see the organisation. I would recommend them because they are extremely helpful and proficient but as with organisation things do sometimes go wrong.
I found it was very easy to chat on line found the person very understanding
The team are fine. The reason for using your company is somewhat lost in the reality.
My appointment for Assessment been cancelled short notice a bit disappointed
Flora was really kind and helpful which made both my father and myself at ease and that we had made the right choice in going with Helpful Hands. Thank you
All very good but could have done with a quicker meeting.
I spoke with Hanna my inquiry been answered
Very helpful and organised an assessment very promptly.
The operator was very helpful and dealt with enquiry quickly by passing my details onto the appropriate person.
Gave me all the information I needed
Gained great advice and information I was looking for.
Because its very difficut asking for help for a relative but Ellie made it so easy and importantly made me fill very comfortable asking thank you
Well we’ve only had the assessment but Clare turned up on time and made copious notes and seemed to understand what Dad and I are looking for
Chris was able to answer my queries and provide an opportunity to meet with someone in 2 days which was really quick. He was helpful and understanding
Lindsay Evans has been so so helpful all the way, right from my first enquiry. I’ve found the service efficient, sympathetic and very helpful.
Sorry that should have been 5!!!
The assessor was professional and friendly and I felt that she was thorough