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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on TrustPilot
Locally managed service

Wokingham

Little and often, from temporary visiting home care to 24 hour live in care. With branches nationwide.

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Reviews for our Wokingham Branch

Jonathon Maloney and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.

4.8 / 5

4.8 rating

Based on 34 reviews
Outstanding76%
Excellent24%
Good0%
Satisfactory0%
Poor0%
Have you organised care from our Wokingham branch? Leave a review

Read our Reviews

4.0 rating
8 December 2019

Carers are always helpful, courteous and friendly

Clare Clarke
5.0 rating
4 December 2019

The assessor was professional and friendly and I felt that she was thorough

Linda Clarkson
5.0 rating
27 November 2019

Helpful and informative.

Oliver Hyams
5.0 rating
25 November 2019

Efficient – clarity with process- good attitude- friendly and supportive

Ian Osler
5.0 rating
22 November 2019

I was very satisfied with the service from the time of contact to the carer being supplied.

Gill Sylvester
5.0 rating
13 November 2019

Very kind and understanding. Patient with my many questions!

Rachel Davison
5.0 rating
25 October 2019

Jamie was very understanding and sympathetic and talked with experience. / You’re welcome. Thank you.

Linsey Georgeson
5.0 rating
6 October 2019

Great service. No issues

Ian Brenkley
5.0 rating
6 October 2019

Very happy with all aspects

Kevin Fishlock
5.0 rating
24 September 2019

Helpful advice. Extremely professional. Excellent customer service

Jackie
5.0 rating
16 September 2019

Telephone call came soon after my e mail request for live in care. Melissa confirmed that a carer would be found without another visit as we had several weeks previous had a live in carer for my husband. We agreed the cost over the phone and we are now just waiting for a profile to come through.

Nadine
4.0 rating
16 September 2019

Very satisfied with the team and the care given. Wish could arrange more cover but not financially viable at the moment.

Karl
4.0 rating
28 August 2019

Lots of changes in office staff, so a bit up in the air for both clients and carers alike, hopefully this will settle in time.

Rosemarie Walters
5.0 rating
12 August 2019

carers and office staff totally dedicated and kind.

Ken Rowe
5.0 rating
6 August 2019

Helping Hands are very accommodating when I have to change times and add an extra visit which is appreciated. They are also very reliable and kind. There is one small problem of carers not always being on time but understand this can be due to problems with their last assignment.

Vaneti Lovelock
5.0 rating
5 August 2019

I spoke with Hanna my inquiry been answered

Rhona Muirhead
5.0 rating
16 July 2019

My mind was put at rest, the person was very friendly and helpful, honest and encouraging.

Lauren Harnett
5.0 rating
6 July 2019

We haven’t been with you long but we are very happy, Craig is very quick and efficient and a pleasant young man. Thank you.

Beryl Rumble
4.0 rating
28 June 2019

My lead carer is brilliant. However I have had a number of communication issues with the office manager and the visit coordinator with messages not being relayed. One was a critical prescription collection which did not happen. They have both recently left.. I am anxious to get more carers on my team and thankfully the Field Care Supervisor is now currently working on that process to be implemented as soon as possible.. Despite my few negative remarks Helping Hands is the best care company I have ever been with and wish to remain long term for the rest of my life. Subject to the increase of my team members and better communication with the office then my next review would rank you with the highest marks.. Thank you..

Sue Atherton
4.0 rating
25 June 2019

I took out a 3 month contract as a trial tun for possible future use. I found your service to be satisfactory, with accurate arrival times and courtesy throughout. However, I consider that I am not yet really in need of carer attendance, so do not intend to renew the contract following its completion on 4th June 2019. Please confirm to me in writing that no contract now exists between us, and that your Direct Debit is hereby cancelled. J. Bradshaw.

John Bradshaw
5.0 rating
29 May 2019

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Marlena Maginn
5.0 rating
29 May 2019

I found it was very easy to chat on line found the person very understanding

John Osbourne
5.0 rating
20 May 2019

The team are fine. The reason for using your company is somewhat lost in the reality.

Sydney Norman
4.0 rating
18 May 2019

My appointment for Assessment been cancelled short notice a bit disappointed

Rhona Muirhead
4.0 rating
15 May 2019

All very good but could have done with a quicker meeting.

Melanie Jago
5.0 rating
18 April 2019

Because its very difficut asking for help for a relative but Ellie made it so easy and importantly made me fill very comfortable asking thank you

Lynne Mace
5.0 rating
18 April 2019

Gained great advice and information I was looking for.

Karen Spense
5.0 rating
16 April 2019

Chris was able to answer my queries and provide an opportunity to meet with someone in 2 days which was really quick. He was helpful and understanding

Claire Jenkins
5.0 rating
16 April 2019

Well we’ve only had the assessment but Clare turned up on time and made copious notes and seemed to understand what Dad and I are looking for

Jane Clemetson
5.0 rating
15 April 2019

Sorry that should have been 5!!!

Noelle Horrell
5.0 rating
15 April 2019

Lindsay Evans has been so so helpful all the way, right from my first enquiry. I’ve found the service efficient, sympathetic and very helpful.

Helen Wheeler
5.0 rating
6 April 2019

Hopefully I’ve been truthful as I see the organisation. I would recommend them because they are extremely helpful and proficient but as with organisation things do sometimes go wrong.

Jan Mitchinson
5.0 rating
12 March 2019

Clare took a real interest in our situation, took on board all of the issues and understood it well. She was reassuring and kind, and answered all of our questions. Thanks!

Rachel Davison
4.0 rating
12 March 2019

So far we are satisfied with the care given and appreciate the reliability and support.

Vaneti Lovelock

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