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Meet Helen Richards Head of Learning and Development

About me

“As the Head of Learning and Development, I am responsible for managing the provision of mandatory training and the learning & development needs for Helping Hands.”

“I passionately believe that every individual deserves the choice to remain at home and to be supported in doing so with dignity and respect, so my aim is to ensure that the services that the Learning and Development team share with our carers, enables our team to have the skills and knowledge to provide this service.”

Career Pathway

Helen began her career in the health and social care sector almost 40 years ago. When she left school, Helen trained as a Registered Mental Health Nurse at the Lancaster District School of Nursing and became a Sister on the Community Psychiatric Nursing Service at Lancaster Moor Hospital, where she supported people living at home with a number of mental health conditions.

Helen then left to study Social Administration, receiving an honours degree from Lancaster University. Following this, Helen worked in a variety of public, voluntary and private sector organisations in the social care field, including Birmingham Social Services, Sense and Retirement Security.

Helen joined the Helping Hands team in 2015, and has developed the Learning and Development team to achieve Endorsed Provider Centre of Excellence status with Skills for Care. She manages the provision of live-in carer training, e-learning, organisational and management development training, as well as supporting our operations team in their assessment and selection of visiting carers.

Qualifications and Professional Development

As well as being a Registered Mental Health Nurse, Helen also has a Master’s in Business Administration from Warwick University Business School.

Helen’s experience and education have given her the compassion, commitment and knowledge to provide our carer training teams with high quality learning and development which makes us one of the leading homecare providers in the UK.

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