Enabling exceptional care to reach the families who need it
Without our Sales Team, we wouldn’t be able to speak directly to our customers and their families at the initial point of contact with us, reassuring them that we can find the right care solution for them.
The team manages:
- All new customer enquiries for live-in care or visiting care, by phone, email or on live chat
- Arranging personal home visits for new customers with their local care specialist
- Helping to match each of our customers with the ideal carer
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Meet our Sales Team Manager for Live-in Care
Zoe and her team look after all of our new customers seeking live-in care. She said: “I get great job satisfaction in helping families who are in the process of needing care for the first time. I know it can be daunting and unsettling but I have great confidence in the quality of our service and our fantastic carers.”
Like many members of the the team, Zoe has had personal experiences with family members who were in need of care. “I really wanted to be a part of that initial care set-up process,” she said. “I wanted to be able to give our customers peace of mind to know that, first and foremost, we were looking after the well-being of their loved ones.
“I love working for Helping Hands. We all have passion and drive, and want to deliver an excellent service. It’s a great place to work.”
Meet our Sales Team Manager for Hourly Visiting Care
Sam joined the Helping Hands team in 2017, where he speaks to people with a number of different backgrounds who are looking for hourly visiting care. While a number of these initial enquiries may come from clinical or social workers, Sam is often speaking with family members and individuals who are entirely new to care and are seeking help for the first time.
“Every day I am speaking to people with entirely different needs and emotional circumstances, so I’m here to give them the support that they need in their initial search for care and to provide them with as much advice as we can.”
Sam has occasionally had to organise emergency care at the last minute, where he has spoken with the customer on a regular basis to ensure that they are regularly updated and reassured that we are doing everything we can for them.
Sam said: “I was inspired to join the care industry because of my mother’s side of the family who has always worked in care, and my amazing brother who is living with Down’s syndrome. I worked in the care industry for two years before I joined Helping Hands and I love that our entire team, despite our many different positions whether we are in customer care, recruitment or marketing, all have the same goal: to help people. Every day is different, and it’s such a rewarding feeling to go home each day knowing that we have helped to make someone’s life just that little bit easier.”