Bromsgrove

At present had very good service and are very happy with the standard of care being received

Net is pleasant and very helpful and interesting

Friendly helpful & supportive, kind & efficient carers

Christine was very considerate, caring and efficient. She made me feel very comfortable.

Camilla was very kind & helpful.

Carers are very caring and helpful but their arrival time sometimes does not fit with the original time requirement. Not recently, but in the past bill discrepancies have taken too long to be sorted out and settled. But in recent times, charges have been more accurate.

Very efficient and professional service over the telephone.

Gave all information required. Pleasant

Sarah was friendly, professional & directed her questions to the client instead of members of the family.

Both Christine and Phoebe went out of their way to try to accommodate my brother’s needs. They are a credit to the company.

Helpful and well informed service with clear information.

Polite clear friendly.

Friendly informative telephone conversation and an appointment booked in straight away for an assessment.

Very polite and efficient

Its excelent thanku

Incredibly helpful to my husband who has mobility issues. So greatful

My call was handled quickly and with a very satisfactory outcome

Really helpful

Good service, date provided for meeting.

Enough info, helpful attitude thank you

The carers are amazing, absolutely fabulous and could not be improved.There is not enough room in this box to comment on the communication issues with the office! It can be summarised with you can rarely get through, the organisation is poor and lacks attention to detail, complaints are dealt with poorly.

I would have preferred to have spoken to my local office.

Lucy was very helpful and patient just the right kind of person to be on your customer care team.