Home care services

What are home care services?

Home care is a bespoke support option that lets you receive first-rate care in your own home.

Also known as ‘care at home’, home care gives you or your loved ones the opportunity to receive expert assistance in your own home. Home care can be received as little or as often as required – every individual will have their own set of care needs, which makes it important to have full flexibility over the support that you receive.

Whether you’d just like weekly care visits or require specialist care for a complex medical condition, home care is for people with all types and levels of need. Here are some of the many reasons why home care is such a popular support option:

One-to-one care

Home care gives you the opportunity to receive personal one-to-one support from your own carer, meaning you’ll always have their full attention

Stay in a familiar environment

Many people relish the chance to remain in the comfortable, secure surroundings of home whilst receiving the additional support they need

Personalised support

Home care allows you to enjoy a personalised care plan that ensures you’re always getting the ideal amount of assistance for your needs and wishes

Maintain routines and hobbies

From board games to going to the theatre, receiving care at home means you’ll be able to continue the routines and hobbies you enjoy

Spend more time with loved ones

With a personalised support plan, you can spend as much time as you wish with family and friends – either in your own home or theirs

A holistic approach

Our holistic approach to home care means that every aspect of you and your family’s support needs will be catered for

Call us today to arrange home care

Request a callback

What makes our carers so brilliant?

We’re very proud of our exceptional home carers, who are always going above and beyond to ensure every customer receives the brilliant support that they deserve. We know that a care service can only be as good as the carer providing it, which is why we place so much emphasis on ensuring our carers are the very best in the UK.

Directly employed

Background checked

Expertly trained

Constantly supported

Fully regulated

Selectively recruited

When to consider help at home from a paid carer

If you're no longer able to live life on your own terms, you may wish to consider home care.

The ultimate goal of home care is to promote independent living that suits you. There is no set time, health condition or diagnosis to consider help at home from a professional home care service provider. It is simply when you feel that you need extra support to carry out everyday tasks and meal preparation or live life the way you want to.

You may wish to consider home care if you’re:

Struggling with daily routines

A carer can provide assistance with your daily routines – whether that’s doing time-consuming housework or providing discreet personal care

Unwilling to move to a care home

Care at home is becoming an increasingly popular alternative to moving to residential care because it allows you to remain in the home that you love

Requiring mobility support

A carer can help you get into and out of bed and move around your home with confidence, as well as assisting with physiotherapy exercises

Living with a complex condition

Our carers are fully trained to help people living with complex medical conditions who would benefit from extra support at home

Needing help leaving your home

With home care, your carer can help you get out and about – whether that’s popping to the shops, seeing loved ones or going away for the weekend

Feeling lonely or isolated

All Helping Hands carers are chosen for their kind, friendly personalities, which means they provide wonderful companionship as well as care support

We are a fully regulated service Closely monitored by an external regulatory body At Helping Hands our care is fully-regulated See what this means for you: Independent inspections
Audits conducted by a regulatory body to give you peace of mind that we do what we say we will do.

Fully vetted and approved carers
Our carers are vetted and checked through a robust recruitment process which complies with the regulations.

Comply with regulatory standards
We have to comply with regulatory standards to maintain our registration, meaning our customers are reassured that they are receiving a high standard of care.

Standardised training across the company
Training for all carers and staff is in line with the Care Certificate, meaning our employees are trained to a nationally-recognised standard before they work unsupervised with our customers, providing a safe and responsive service.

Helping Hands

Un-regulated

Home care from Helping Hands

Expert carers, visiting you at home to provide life-changing care when and where you need it.

At Helping Hands, we’ve got over 30 years’ experience in providing transformative home care to customers up and down the country. Our home care offers the extra support, reassurance, and companionship that may be needed for you to continue living independently at home. And, with 150+ branches, we’ll always be local to you.

We’re able to offer support on both a visiting care and live-in care basis to suit the personal needs of every individual customer.

Terrific standard of care…the care my mother received from all the staff at Helping Hands was outstanding. The regular carer Rebecca was fantastic and able to strike an immediate rapport.

Claire

A Trustpilot review

How can a carer help me at home?

Your personal carer is here to prioritise your well-being and support your independence.

The duties of a home carer often involve tasks such as general housekeeping (washing dishes, cleaning the home, doing laundry, making beds and so on). They are also able to help prepare meals as well as provide personal care (bathing, dressing) with dignity. Other ways a home carer can help include:

Personal care

All of our carers are trained to provide discreet, sensitive support with areas of personal care such as bathing, dressing, toileting and continence care

Housework

If you’re struggling to find the time or energy to stay on top of the housework, your carer can help out around the house with just about anything

Mobility support

Your carer will be able to help you get into and out of bed and move around your home, as well as assisting with physiotherapy exercises

Assistance with medication

From collecting it on your behalf to helping you organise and administer it, our carers are expertly trained to help you with your medication management

Looking after pets

With home care, you won’t need to worry about being parted from your furry friend(s) – your carer can exercise them, and generally spoil them rotten

Getting out of the house

A carer can accompany you out and about – whether that’s to the shops, to visit loved ones, or helping you attend social clubs and hobbies

Call to discuss your home care options today

Request a callback

Better than a care agency

We’re widely recognised as one of the UK’s top home care providers, and one of the main reasons for that is because we’re a private care provider, rather than a care agency. This means you’ll get certain guarantees from us that many care agencies don’t provide, such as:

All carers employed directly

No hidden fees

Fully regulated care service

Carer job security

The home care services we offer

We offer both visiting care and live-in care services to suit your needs.

Visiting care

With visiting care, our carers will visit you at home as little or as often as you need - whether that’s a couple of times per week, or several times per day.

Visits from 30 minutes a week

With care visits starting from as little as 30 minutes per week, your visiting care can be planned around your routines and schedules

Flexible support

Visiting care allows you to benefit from having a type and level of support that is fully tailored to your specific needs and wishes

Condition-led care

Your visiting carer will proactively help you to manage the symptoms of your condition

Learn more

Live-in care

Live-in care will see one of our fantastic carers come to live with you in your home to provide round-the-clock support and companionship.

24-hour care

With a live-in carer, you will benefit from the round-the-clock support and companionship offered by having a carer in your home

Life on your own terms

A live-in carer will enable you to get the most out of life and continue doing the things you really enjoy

Handpicked carer

We know that having a carer move into your home is a big step for you to take, which is why we'll help you find someone who shares your interests and personality

Learn more

How to arrange care

Speak to our team

Call our team of experts to talk through your options and any questions you may have.

Free home care assessment

Your local Helping Hands manager will visit you to discuss your requirements and learn about the type of carer you’re after.

Find your carer

We’ll help to pair you with a carer who meets your preferences and has the right skills and experience for your needs.

Call to find out more about home care

Request a callback

Fully regulated by the CQC / CIW

At Helping Hands, our home care service is fully managed and regulated by the Care Quality Commission (CQC)

From your very first phone call to our friendly team, every aspect of your home care service is independently monitored and regulated by the CQC and Care Inspectorate Wales (CIW).

Why is being a regulated company important?

What does regulation mean?

Our service is regularly monitored, inspected and regulated by an independent body

Why do we choose to be regulated?

You have peace of mind that your care is approved by social care’s regulating body

How does regulation affect my care?

Our regulation means a guarantee that we’ll provide you with high quality care, no matter what

Home care FAQs

What does home care mean?: Home care offers the extra support, reassurance, and companionship that may be needed for you to continue living at home as independently as is possible. Home care will keep you in your home, community, and around the family you love.
How does home care help?: There are many elements of home care that can directly help you or you and your spouse or partner. Home care is not only designed to support you directly, but also provides extra reassurance for family members that aren’t always available to support you, knowing that you are receiving the help you need.
How does home care work?: The duties of a home carer often involve tasks such as general housekeeping (washing dishes, cleaning the home, doing laundry, making beds and so on). They are also able to help prepare meals as well as provide personal care (bathing, dressing) with dignity.
How do I arrange home care?: Our dedicated customer care specialists are just a phone call away. They will get to understand your needs and arrange a consultation between you and a local care manager. Your local care manager will then perform a home care assessment, and understand your requirements face to face to ensure you get the right package of care tailored to you.
How much does home care cost?: The price of your homecare very much depends on the frequency and intensity of your support, but visits often start from £22.29 per hour. With this, a fully trained carer will support you in your own home with domestic duties, medication and more. Prices are also available for 30-minute or 45-minute visits, and there are set prices for overnight calls.
How are home carers assigned?: When you arrange homecare, we get to know you, your hobbies and interests on a personal level. We will match you with compatible carers that are likely to become close friends over time.
Is home care cost effective?: Home care can be a cost effective alternative to residential care, especially for a couple or for people who have care at home on a visiting basis.