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Home care services

Where do you need care?

We can provide care in your home anywhere in England & Wales

When to consider help at home from a paid carer

The flexibility of our home care services enable you to live safely and comfortably in the place you know best – your home. From daily or weekly care visits, right through to the dedicated support of a live-in carer, there are plenty of homecare services available, even on a short-term, hour-by-hour basis.

The ultimate goal of home care is to promote independent living that suits you, and your bespoke care plan will reflect your exact needs to ensure that your support is focused entirely around you, with as little or as much support as you need.

The Government have announced £2.9 billion in local social care funding due to coronavirus.

If you or a loved one needs support at home, there are funding options available to you. Call us today.

Call me back now Request a brochure

What are homecare services?

Home care is the umbrella term given to care services provided at home on a live-in or visiting basis to promote your independence and quality of life.

We understand that there are times when we all need a little extra support; whether it’s help around the house, personal care, medication or mobility support, your Helping Hands carer is committed to providing support that brings you peace of mind.

Home care from Helping Hands offers the extra support, reassurance, and companionship that may be needed for you to continue living independently at home.

But home care is not only confined to the home. Your chosen carer will support you to get out and about to enjoy your hobbies and interests as you always have. They can even accompany you on holiday or visiting your beloved family and friends, so there really is no compromise to your social activities and lifestyle.


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Terrific standard of care… The care my Mother received from all the staff at Helping Hands was outstanding. The regular carer Rebecca was fantastic and able to strike an immediate rapport… Read more

Claire, shared on Trustpilot

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More than a home care agency

By choosing Helping Hands Home Care, you’re safe in the knowledge that our full range of homecare services is fully regulated by the Care Quality Commission (CQC) and Care Inspectorate Wales (CIW). Unlike a homecare agency, we’re widely recognised as one of the UK’s top home care providers.

We’re here to fully support you with our exceptional home help, regardless of your health care needs, and we will work closely with you and your loved ones to provide a package of care that suits you. Get in touch with us to talk through your care requirements by calling us today on 0333 060 5874.

Regulated in home care services

Not all homecare is regulated, but by choosing a nationwide provider that is, you are opting for a service that is managed by a specialist care manager and their dedicated team to support you and your family.

This means that your carer’s pay, as well as their training and appraisals, are all handled on your behalf, as are regular checks and supervisions to ensure you’re receiving the best possible care. You also have guaranteed cover for when your carer takes a respite break or goes on holiday, which is all arranged for you.

By choosing a nationwide home care specialist, you have the expertise of CQC-registered managers and clinical specialists, who have all trained within the NHS to support you or your loved ones whether you require visiting care, live-in care, domiciliary care, or more complex care.

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Excellent company to deal with, from the office staff through to the carers who visit my mother… We would have no hesitation in recommending them to anyone… Read more

Chris, shared on Trustpilot

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When should I consider help at home?

There is no set time, health condition or diagnosis to consider help at home from a professional home care service provider. It is simply when you feel that you need extra support to carry out everyday tasks and meal preparation or live life the way you want to.

Many people arrange home care initially to help them round the house with light duties such as cleaning, changing the beds, vacuuming, and meal preparation – especially after leaving hospital. They may then increase the number of visits and length of calls they have to assist them with personal care, getting to appointments, and for companionship. This may even develop into 24-hour live-in or overnight care.

Home care can be sought for anyone over the age of 18 all the way up to 100 and beyond, and we can also provide care to support with specific conditions – such as industry-accredited dementia care. By choosing care at home, you are also choosing to stay in the environment you know and love, instead of moving into local care homes.

How can a home care service help me?

There are many elements of home care that can help you – or both of you if you are living with a spouse or partner. Not only does home care support you directly, but it also provides extra reassurance for family members who can’t always be there that you are getting the help you need.

Benefits of our homecare services include:

  • Maintaining independence
  • Living at home and not moving into residential care
  • Bespoke support for your specific needs and preferences
  • One-to-one care on your terms
  • Keeping home comforts – for example, staying with pets
  • Being close to your local community and friends
  • Flexible support that can change when if and when your needs do
  • Palliative care and end of life support
  • Condition-led support for learning disabilities, dementia care and other complex care requirements

Why choose Helping Hands for your home care?

Helping Hands have been a leading home care provider since 1989, so we really do know how to provide a quality care service that is centred around you. From 30-minute respite care visits all the way up to full-time live in care, we have the skills, expertise, and compassion to deliver care across England and Wales that’s of the highest standard.

Not only have we been providing home care for over 30 years, but we are also regulated by the Care Quality Commission (CQC) and Care Inspectorate Wales (CIW). They closely monitor our services, leadership, training, and the overall quality of the care we provide. This ensures that the support we provide is safe, responsive and effective, whilst doing what we and your care plan say we will.

With care teams in over 160 branches, we are one of the only home care providers to have the benefit of being local to thousands of our customers up and down the country. So, if your elderly parent lives in a different county than you, there will be a branch and a care worker from Helping Hands nearby to support them and provide you with the reassurance you may seek.

How to arrange home care in your area

With a dedicated customer team, arranging care is just a phone call away, who will talk through all of your needs with you and arrange a consultation with a local care manager – arranging home care for you or your loved one couldn’t be easier.

Call our experts

Step 1: Speak to our team

Call us on 03300376958 or send us a message to request a call back. Our customer team are available to talk to you seven days a week


Free home care assessment Step 2: A home care assessment

Your local Helping Hands manager will visit you to discuss your requirements face-to-face and learn about the type of care you’re looking for.


Live-in care begins

Step 3: Care begins with extra support

We’ll make all the arrangements for the start of your care – whether that’s introducing you to your visiting carers or working with you to find the right live-in carer for you. After that, your care manager offers regular reviews, carer supervisions and extra support as needed.



Home care offers the extra support, reassurance, and companionship that may be needed for you to continue living at home as independently as is possible. Home care will keep you in your home, community, and around the family you love.

There are many elements of home care that can directly help you or you and your spouse or partner. Home care is not only designed to support you directly, but also provides extra reassurance for family members that aren’t always available to support you, knowing that you are receiving the help you need.

The duties of a home carer often involve tasks such as general housekeeping (washing dishes, cleaning the home, doing laundry, making beds and so on). They are also able to help prepare meals as well as provide personal care (bathing, dressing) with dignity.

Our dedicated customer care specialists are just a phone call away. They will get to understand your needs and arrange a consultation between you and a local care manager. Your local care manager will then perform a home care assessment, and understand your requirements face to face to ensure you get the right package of care tailored to you.

The price of your homecare very much depends on the frequency and intensity of your support, but visits often start from £22.29 per hour. With this, a fully trained carer will support you in your own home with domestic duties, medication and more. Prices are also available for 30-minute or 45-minute visits, and there are set prices for overnight calls.

When you arrange homecare, we get to know you, your hobbies and interests on a personal level. We will match you with compatible carers that are likely to become close friends over time.

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We’re here seven days a week to talk through your homecare needs and find the best option for you. Call 03300376958 or request a callback and we will call you.

Page reviewed by Louise Bradley, Regional Care Director on October 22, 2021

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