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Home care services

Where do you need care?

We can provide care in your home anywhere in England & Wales

How live-in care is helping Dorothy

Flexible home care services to suit you

The flexibility of home care enables you to live safely and comfortably in the home you know best. From daily or weekly care visits right through to the dedicated support of a live-in carer, there are plenty of home care services available, even on a temporary basis.

More than a home care agency

By choosing Helping Hands Home Care, you’re safe in the knowledge that our full range of home care services are fully regulated by the Care Quality Commission (CQC) and Care Inspectorate Wales (CIW). Unlike other homecare agencies, we’re widely recognised as one of the UK’s top home care providers, and the only one that is endorsed by Skills for Care as a Centre of Excellence.

We’re here to fully support you with our exceptional home help, regardless of your health care needs Get in touch with us to talk through your care requirements by calling us today on 0333 060 5874.

The Government have announced £2.9 billion in local social care funding due to coronavirus.

If you or a loved one needs support at home, there are funding options available to you. Call us today.

Call me back now Request a brochure

What does home care mean?

Home care offers the extra support, reassurance and companionship that may be needed for you to continue living at home as independently as is possible.

There are times when we all need a little extra support. Whether it’s help with the household chores, personal care, medication or mobility, a dedicated carer or personal assistant can be there to provide peace of mind.

But home care is not confined to the home. Your chosen carer can enable you to get out and about to pursue your hobbies, interests and living an independent life. You can even receive support while you’re on holiday or visiting family and friends.

Types of home care

Care and support comes in all shapes and sizes.

You can arrange daily or weekly visits at times that suit, during the day or overnight. If you want support on-hand 24/7, our dedicated live-in care service is the one for you.

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Terrific standard of care… The care my Mother received from all the staff at Helping Hands was outstanding. The regular carer Rebecca was fantastic and able to strike an immediate rapport… Read more

Claire, shared on Trustpilot

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What a nationwide home care provider can do?

Not all home care is regulated; by choosing a nationwide provider that’s regulated, you are opting for a service that is managed from start to finish by a specialist care manager and their support team.

This means that your carer’s pay, training and appraisals are all handled for you, as are regular checks and supervisions to ensure you’re receiving the best possible care. You also have guaranteed cover for when your carer takes a break or goes on holiday, which is all arranged for you.

Care needs can change and sometimes quite suddenly. By choosing a nationwide specialist, you have the expertise of a network of registered managers with the CQC and clinical specialists who have all trained within the NHS.

Helping Hands is commonly regarded as the UK’s specialists in home care. We’re local to you – with a team of award-winning experts spread across all corners of England and Wales.

How much does home care cost?

The cost of home care depends on the type of service you’re looking for.

Home care visits start from £20 per hour for a fully trained carer to offer support within your own home. Prices are also available for 30-minute or 45-minute visits, and there are set prices for overnight calls.

For the 24-hour care support of a live-in carer, prices start from £1,125 per week, which is close to the weekly cost of a care home. Daily prices are available for temporary live-in care for less than two weeks.

Unlike home care agencies, these costs include the setting up and ongoing management of your package of care, including a free and no-obligation meeting with a specialist to discuss the options.

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Excellent company to deal with, from the office staff through to the carers who visit my mother… We would have no hesitation in recommending them to anyone… Read more

Chris, shared on Trustpilot

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When should I consider help at home?

There is no set time to consider help at home and no set health condition or diagnosis that means you should start to arrange care at home. It is simply when you feel that you need extra support to carry out everyday tasks or live life the way you want to, whilst maintaining your independence.

Many people arrange home care initially to help them round the house with light duties such as cleaning, changing the beds, vacuuming and preparing meals. After getting to know their carers and understanding the other ways in which we can offer support, they may then go on to increase the number of visits and length of calls they have to assist them with personal care, getting to appointments and companionship. This may even develop into live-in care or overnight care

Home care can be sought for anyone over the age of 18 all the way up to 100 and beyond. So, if you’re in your twenties, have cerebral palsy and want to keep in touch with friends but struggle to leave the house by yourself, or you’re in your eighties and need help with tidying up your home and assistance getting dressed – we can provide care tailored to your needs.

How can home care help me?

There are lots of elements of home care that can help you or both of you if you are living with a spouse or partner. Not only does home care directly support you, but it also provides extra reassurance for family members who can’t always be there that you are getting the support and help that you need.

Benefits of home care include:

  • Maintaining independence
  • Living at home and not moving into residential care
  • Bespoke support for your specific needs and preferences
  • One-to-one care on your terms
  • Keeping home comforts – for example, staying with pets
  • Being close to your local community and friends
  • Flexible support that can change when if and when your needs do

How your local council can help with the fees

If you are unable to meet the costs for home care, financial support is available for those with a limited income. Currently, if you have savings, assets or an income that totals less than £23,250 you are eligible for extra funding from your local authority.

You can request a Financial Assessment from your local council, which looks at all of your finances. Once assessed, you will then be informed as to whether you will have support for some, all or none of your care. If successful, you will be awarded funds as part of your personal budget, which you can then choose how your care is paid for by either:

  • Managing the budget for you
  • Paying the money directly to a care provider, like Helping Hands
  • Pay the money directly to you or someone of your choice (also known as a direct payment).

Here at Helping Hands, we regularly work with local authorities to arrange support for those who have a personal budget, so please don’t hesitate to contact us if you have means-tested funding approved.

Why choose Helping Hands for your home care?

Helping Hands have been providing care for people in their own homes since 1989, so we really do know how to provide quality care that is centred around the individual. From 30-minute visits all the way up to full-time live-in care, we have the skills, expertise and compassion to deliver care across England and Wales that’s of the highest standard.

Not only have we bee providing home care for over 30 years, we are also regulated by the Care Quality Commission (CQC) and Care Inspectorate Wales (CIW), who closely monitor our services, leadership, training and overall quality of the care we provide. This ensure that the support we provide is safe, responsive and effective, whilst doing what we say we will.

With care teams in over 120 branches, we are one of the only home care providers to have the benefit of being local to thousands of our customers up and down the country. So, if your elderly parent lives in a different county to you, there will be a branch of Helping Hands nearby to support them with a bespoke package of elderly care, and provide you with the reassurance you may seek.

We are extremely proud of our carers and clinical nurse team, who have many years’ experience under their belts in both the public and private health care sector, including the NHS. For our customers with more clinical needs or complex conditions, our experienced nurses oversee their care and ensure they have everything in place that they need to enable them to live at home with the right level of care.

How to arrange home care

With a dedicated customer team just a phone call away, who will talk through all of your needs with you and arrange a consultation with a local care manager – it couldn’t be easier to arrange home care.

Call our experts

Step 1: Speak to our team

Call us on 03300376958 or send us a message to request a call back. Our customer team are available to talk to you seven days a week


Free home care assessment Step 2: A home care assessment

Your local Helping Hands manager will visit you to discuss your requirements face-to-face and learn about the type of care you’re looking for.


Live-in care begins

Step 3: Care begins with extra support

We’ll make all the arrangements for the start of your care – whether that’s introducing you to your visiting carers or working with you to find the right live-in carer for you. After that, your care manager offers regular reviews, carer supervisions and extra support as needed.



Home care offers the extra support, reassurance and companionship that may be needed for you to continue living at home as independently as is possible. Home care will keep you in the home, community and around the family you love.

There are lots of elements of home care that can directly help you or you and your spouse or partner. Not only designed to support you directly, it also provides extra reassurance for family members that aren’t always available to support you, knowing that you are getting the support and help that you need.

The duties of a home carer often involve tasks such as general housekeeping (washing dishes, cleaning the home, doing laundry, making beds and so on). They are also able to help prepare meals as well as provide personal care (bathing, dressing) for the individual.

Our dedicated customer care specialists are just a phone call away. They will get to understand your needs and arrange a consultation between you and a local care manager. Your local care manager will then perform a home care assessment and understand your requirements face to face to ensure you get the right package of care tailored to you.

Home care visits start from £20 per hour. With this, a fully-trained carer will support you in your own home with domestic duties, medication and more. Prices are also available for 30-minute or 45-minute visits, and there are set prices for overnight calls.

When you arrange home care, we get to know you, your hobbies and interests on a personal level. We will match you with compatible carers that are likely to become close friends over time.

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We’re here seven days a week to talk through your homecare needs and find the best option for you. Call 03300376958 or request a callback and we will call you.

Page reviewed by Louise Bradley, Regional Care Director on January 4, 2021

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