Live in care Expert live-in care to help you live well at home

Once you’ve completed your free assessment and your care plan is in place, we’ll aim to get the ball rolling quickly. In the case of an emergency, we aim to have a carer with you in as little as 24 hours. But before any of that, there’s always a conversation first so we can take the time to understand what you need, how you like things done, and what matters most to you. We’re not simply sending someone to your door; we’re finding the right person for you.

With live-in care, you’ll have a consistent carer who gets to know you, your routines, your preferences, the way you like your day to run. That continuity and companionship matters, and it’s central to how we work. We also know that carers do need rest breaks, and when those arise, we carefully find a suitable cover carer who’s the right fit, rather than simply sending whoever is available.

Your local care manager takes the time to really understand you, your needs, your personality, your interests, and the things that matter to you day to day. From there, they’ll suggest a number of carers they believe could be a good match. You’ll have a say in the decision. Because great care relies on finding someone who feels right for you, not just someone who ticks the boxes.

Your carer will stay by your side. They’re carefully trained to respond quickly, call for the right help, and remain present and calm until emergency services arrive or you’re safe. You won’t be left on your own, that’s something we take very seriously. Your health is always our priority.

All our carers are directly employed and trained by Helping Hands, so we never use agency staff. Every carer is fully DBS-checked and reference-checked before they begin, and fully trained and supported. We’re proud of our training programme and the standards it upholds. We also have a specialist nursing team who train carers in more complex procedures, such as catheter or stoma management, so skilled, attentive support doesn’t stop at the front door.

We’ll arrange cover so there’s no gap in your care. It’s one of the practical benefits of choosing a fully regulated provider, there’s a dedicated team behind your carer, ready to step in when it’s needed. You can rely on us to make sure your care continues, without you having to worry. We have plenty of qualified, experienced and compassionate carers ready to step in if your regular carer can’t make it.

This is something we agree with you during your care assessment, well before care begins. Usually it’s a key safe or a spare key held securely, whichever you’re most comfortable with. The arrangement is put in place in advance, so everything feels settled and straightforward from day one.

Your care plan isn’t fixed because we know that your needs can shift gradually over time, or change more quickly following a health change or hospital stay. We keep in regular touch, and if something isn’t working or circumstances change, you can call us and we’ll adapt things accordingly.

Yes. Live-in care doesn’t pause for weekends or bank holidays. your carer will be with you and our office-based team is reachable seven days a week. Our phone lines are open Monday to Friday 8am–7pm and Saturday to Sunday 9am–5.30pm, and our Live Chat is available seven days a week, so there’s always someone here if you need us.

Firstly, get in touch with us and we’ll reassure you that you’ve come to the right place. From there, a local care manager will visit you at home for a free, unhurried assessment. Once you’ve agreed a care plan together, things can move quickly. Most people find the process far simpler than they expected. We’ll be happy to walk you through every step.