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Rated excellent on TrustPilot
Locally managed service

Live-in care

CQC & CIW regulated care in your home anywhere in England & Wales

What is live-in care?

Live-in care helps you live the life you want on your own terms

Live-in care is assistance and care provided to you in your own home, enabling you to retain your independence and live the life you want to lead. From support for those living with types of dementia, the elderly or those with complex medical needs, live-in care allows you to receive person-centred, one-to-one support on your terms.

As the name suggests, a carer will live with you in your home to provide care whenever you need it, giving you and your family peace of mind that you always have a helping hand nearby.

What does live-in care involve?

A live-in carer can make such a difference to your life, enabling you to live life on your terms and retain your independence.

By getting to know your preferences and routines, we'll create a unique package of support with a carefully chosen carer.

Remaining in your own home means you can stay with partners, family, pets and keep in touch with your local community.

What does a live-in care service include?

The every day services from a live-in carer include, but are not limited to:

Personal care and medication support

Housekeeping chores and other daily tasks

Ensuring that dietary needs are being met

Providing companionship and support

Complex care (e.g. PEG feeding, catheter management)

Personal tasks, such as bathing & dressing

Find your perfect live-in carer

Meet Sarika Dhillon, Live-in Care Director

“Hello, I’m Sarika. As the Live-In Care Director, I’m responsible for all aspects of care delivered by our live-in service. On top of this, I oversee the management of our live-in carers and ensure that we are always delivering high-quality support to our customers.

I’m very passionate about my role and the industry I work in, it’s extremely rewarding. I’ve worked "...Read more

We will take the time to match you with a carer who is compatible with you and fully understands you and your needs.

Only the most dedicated carers are taken on by us. In fact, just 2% of applicants pass our strict application, referencing and induction process.

Once recruited, they are trained and led by our live-in care managers, who ensure our high standards of care are always met.

Conditions we care for

Choosing live-in care enables you to retain your independence in familiar surroundings, with the added security of having a live-in carer on hand to assist you throughout the day and night. As well as supporting you with you medical and health needs, live-in care also enriches your life by giving you companionship from your dedicated live-in carer.

Our carers are experienced and highly trained in supporting a number of conditions including:

Live-in care vs care homes

Here at Helping Hands, we believe that if you want to stay at home to receive care – you can. That’s why we’ve been providing dedicated home care for over 30 years. To help you decide between live-in care or a residential care home, we’ve compiled a few key points for you below:

Live-in care from Helping Hands

Residential care / nursing homes

Enables you to stay in the comfort of your own home

Requires moving to a new, unfamiliar environment

You have freedom of choice for food

Set menu and regulated mealtimes

Personal, one-to-one 24-hour care from a dedicated carer

Carers operate on a shift pattern - responsibility is shared across residents

You decide on your lifestyle and routines

Change of lifestyle – working to somebody else’s routine

Family & friends can still visit as much as they like

Strict visiting times for family and friends need to be adhered to

Regain your independence with live-in care

When you sign up to live-in care with Helping Hands, we have the following assurances in place to ensure that you are confident about your service:

A face-to-face care assessment that allows us to get to know you and your needs

Care reviews are overseen by our team of managers to ensure a quality service at all times

All of our support packages and care plans are created with you in mind, delivering a person-centred practice at all times
Regular updates for your family

All of our carers undergo our industry-accredited training and selection process

Ongoing personal care, such as continence management

Help with daily tasks, such as washing and dressing

Running errands

Couples can remain together in the home they love

Who are Helping Hands?

Here at Helping Hands, live-in care is a dedicated and fully managed service regulated by the Care Quality Commission (CQC) and Care Inspectorate Wales (CIW). For over 30 years, we’ve been offering adults of all ages the extra comfort and reassurance of 24-hour one-to-one support, enabling you to stay in the place you know and love – your home.

How are Helping Hands different?

With a typical introductory live-in care agency, you pay a fee to be introduced to a carer who you employ, pay and manage directly yourself. Once an introductory agency has introduced you to a carer, you will pay the one-off charge to them for that service and this is typically the end of their involvement in the arrangement.

Unlike an agency, our service is fully managed.

Our live-in care service is overseen by a number of experienced local live-in care managers. They ensure you are matched with a suitable live-in carer and will liaise regularly with you and your family to make sure everything runs smoothly.

Costs of live-in care

The cost of live-in care is very much dependent on your personal needs. Our prices for round-the-clock support from a carer start from:

£1,125 per week for a single person
£1,425 per week for a couple

Live-in care for couples costs only a fraction more than 24-hour care for one person, and there are a number of funding options available to aid in covering the cost.
Find out more about costs and funding options here.

We are here seven days a week to talk through your home care needs and find the best options for you

Speak to one of our customer care specialists

03330 608 931

Why choose Helping Hands?

40,000 families have chosen us to care for their loved ones

Our Trustpilot has over 800 reviews and we are rated 'Excellent'

We have been caring for 30+ years and are fully regulated by the CQC and CIW

Only 2% of carers that apply pass our tough application process

Our testimonials

My mum has two amazing live in carers - not only do they care for her beautifully, they make her happy and enable her to enjoy things we never thought possible after a devastating stroke. Thanks to them, her quality of life is the best it can be. Head Office and the managers have been excellent too - flexible, compassionate and supportive.

Sarah, from Trustpilot

The service provided was over and above what I expected. Living a significant distance away this level of service was a great relief to me and my sister. Although my father can grumpy sometimes they took it in they stride and developed a relationship with him and even managed to get him to take his medication! I heartily recommend Helping Hands and commend their excellent service.

K Baker, from Trustpilot

We used Helping Hands for Live-in care on and off over 4 years for our father who had suffered a stroke. They were able to provide immediate short notice excellent carers and our manager Wendy Sear was always readily available for assistance when our father's care needs changed. We would strongly recommend Helping Hands. Thank you everyone.

Michelle, from Trustpilot

How to arrange live-in care

Step 1: Speak to our team
Call our team of experts on 03330 608 931 to talk through your options, and any questions you have

Step 2: A free home care assessment
Your local Helping Hands manager will visit you to discuss your requirements face-to-face and learn about the type of carer you’re looking for.

Step 3: Matching you with a carer
We’ll help to match you with a carer that meets your preferences and has the necessary skills for your needs.

We are here seven days a week to talk through your home care needs and find the best options for you

Speak to one of our customer care specialists

03330 608 931

Fully Regulated by the CQC / CIW

Overall rating

North region

Live-in care jobs

If you have a caring and compassionate nature and want to make a difference to someone’s life, working for Helping Hands could be the opportunity you’ve been waiting for.

As Glassdoor’s winner of the Top 50 Best Places to Work 2018, we’re proud to provide a long list of employee benefits – you can see some of our favourites below:

Full-time, flexible work patterns
Paid holidays of up to 28 days a year, 2.33 days for every 30 you work
Competitive salary
Award-winning induction course

If you’d like to start a career with unlimited training and development opportunities, we’re always looking for caring and like-minded individuals to join our team. For more information on finding your next job and other great benefits of working in care, please click here.


Live-in care means you have a fully trained carer living with you in your home. Your carer will support your specific needs and routine to help you stay independent and live life the way you want to.

A live-in carer will be on hand to meet all of your specific care needs and provide you with emotional support too. Your live-in carer can help with personal care, medication, household tasks, complex care and companionship.

Live-in care is available for adults of all ages and capabilities. With live-in care, you don’t have to move out of the home you love; a carer will come to you and provide the support you need at all times on a dedicated one-to-one basis.

CQC-regulated live-in care offers a greater support system than typical introductory agencies because they are monitored for the safety, effectiveness and responsiveness of their care.

Our prices for comprehensive support from a live-in carer start from £1,125 per week for a single person and £1,425 per week for a couple.

When you arrange live-in care, we will find out your hobbies, interests and get to know you as a person. This enables us to match you with a compatible carer that is able to support you physically and mentally and likely to become a close friend over time.

Signs that show you might need a live-in carer are when your health has declined, and you require that extra support to help with day-to-day errands at home. It may involve help with housework and domestic duties such as preparing meals and cleaning your home.

Page reviewed by Louise Bradley, Regional Care Director on February 11, 2021

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