Many of our customers have been with us for several years, benefitting from the continuity of the same caregiver. We’re committed to investing time, energy and resources into our training, development and support for all our expert carers.
We understand the importance of equipping our caregivers with the knowledge and skills needed to deliver outstanding support, which is why we provide mandatory industry-leading training. With the highest calibre of caregivers and personalised 24-hour care plans, you can be assured we deliver the very best level of live-in support and a service you can always rely on. Above all, our caregivers really want to make a difference to someone on a one-to-one basis, supporting individuals or couples with independence in their own homes.
We’ll work with you to handpick a compassionate live-in carer based on your needs and interests. Caregivers often become more like friends – sharing moments, meals and offering support – so it’s important we match you with the right person.
“From the first interview I was impressed – they were so determined to find someone who would fit with my mother’s personality and needs. My expectations were exceeded and my mother is now cared for by a member of staff who behaves in every sense like a loving daughter."
Responsibilities of a live in caregiver
Your live-in caregiver can help out around the home in whatever ways you need.
Once we’ve assessed your needs, preferences, and routine, together we can determine the tasks your caregiver will undertake when supporting for you or your loved one. And, should your requirements and wishes ever change, they’ll be on hand to make any necessary adjustments to your support.
Our caregivers can provide bespoke, one-to-one help with:
What do I need to provide for a live in caregiver?
In many ways preparing your house for a caregiver is much like preparing for a weekend house guest. There are a few simple practicalities that you need to consider, such as:
A space of their own
Caregivers need their own private space to sleep and relax. The room doesn’t have to have been a bedroom – a living room or study could easily be converted – but a bed is required. They’ll also need a wardrobe or chest of drawers in which to store their belongings whilst they are with you.
Your caregiver will need to wash, bathe and use the bathroom, just like you. Your carer doesn’t need to have an en suite bathroom – although this might be something you wish to consider. Facilities need to be clean, functional and available whenever they need them.
Time off and breaks
Every carer is entitled to 14 hours of breaks over the course of a working week, which can be divided in a way that suits you best. Commonly it is split into two hours each day, or a few afternoons a week. Helping Hands are able to cover those breaks through hourly visiting services.
Industry-leading carer training
Our bespoke training programme and practical training facilities that we offer to our caregivers are what make us the nation’s number one for home care. On top of this, our caregivers will regularly develop their skills and knowledge with our ongoing training and career development modules. Each of our modules have been developed using our over 30 years’ experience in caregiving for our customers and by partnering with specialist groups such as Dementia UK.
Our carer training includes modules on:
Manual handling and supporting mobility
Preparing nutritious meals
Abuse and safeguarding
Health and safety
Fully regulated by the CQC / CIW
Here at Helping Hands, our live-in care service is fully managed and regulated by the Care Quality Commission (CQC)
From your very first phone call to our friendly team, every aspect of your home care service is independently monitored and regulated by the CQC and Care Inspectorate Wales (CIW).
What does regulation mean?
Our service is regularly monitored, inspected and regulated by an independent body – either the CQC or the CIW
Why do we choose to be regulated?
We know that being regulated gives you, the customer, full peace of mind about the standard of your care
How does regulation affect my care?
Independent regulation ensures that every aspect of your care is being undertaken properly, in line with industry standards
How to arrange live in care
We try to make arranging care simple and stress-free so that we can focus on what really matters: your care needs. Speak to our team today to begin your journey.
Speak to our team
Call our team of experts to talk through your options and any questions you may have
Free home care assessment
Your local Helping Hands manager will visit you to discuss your care requirements
Find your carer
We’ll help to match you with a carer who meets your preferences and has the right skills
Helping Hands Home Care is registered and therefore licensed to provide services by the Care Quality Commission (ID: 1-101671690) and the Care Inspectorate Wales (certificate number: W15/00000831/O001/0001). For more information visit www.cqc.org.uk and www.careinspectorate.wales* All calls to 0843 numbers will cost you 7p per minute plus your phone company’s access charge. All calls are recorded for training purposes.