Full-time support within your own home
Helping Hands is a nationwide company with over 30 years’ experience in home care.
Having been providing dedicated, compassionate home care since 1989, we’re widely acknowledged as the country’s most respected live-in care provider. Fully regulated by the Care Quality Commission and Care Inspectorate Wales, our caregivers deliver person-centred care in a dignified way.
Many of our customers have been with us for several years, benefitting from the continuity of the same caregiver. We’re committed to investing time, energy and resources into our training, development and support for all our expert carers.
Expert caregivers in your home
We understand the importance of equipping our caregivers with the knowledge and skills needed to deliver outstanding support, which is why we provide mandatory industry-leading training. With the highest calibre of caregivers and personalised 24-hour care plans, you can be assured we deliver the very best level of live-in support and a service you can always rely on. Above all, our caregivers really want to make a difference to someone on a one-to-one basis, supporting individuals or couples with independence in their own homes.
We’ll work with you to handpick a compassionate live-in carer based on your needs and interests. Caregivers often become more like friends – sharing moments, meals and offering support – so it’s important we match you with the right person.
From the first interview I was impressed – they were so determined to find someone who would fit with my mother’s personality and needs. My expectations were exceeded and my mother is now cared for by a member of staff who behaves in every sense like a loving daughter.
Winifred, Customer's daughter
Responsibilities of a live in caregiver
Your live-in caregiver can help out around the home in whatever ways you need.
Once we’ve assessed your needs, preferences, and routine, together we can determine the tasks your caregiver will undertake when supporting for you or your loved one. And, should your requirements and wishes ever change, they’ll be on hand to make any necessary adjustments to your support.
Our caregivers can provide bespoke, one-to-one help with:
Personal Care
Help with bathing, dressing and toileting, while maintaining your dignity
Medical support
Both administering or prompting, depending on your requirements
Companionship
Whether it’s sharing meals, watching TV or enjoying trips out
Housekeeping
Cleaning, ironing, laundry and general household chores
Mobility support
Hoisted transfers, altering your position in bed or support getting out and about
Meal preparation
Making and cooking meals to your dietary needs and personal taste
What do I need to provide for a live in caregiver?
In many ways preparing your house for a caregiver is much like preparing for a weekend house guest. There are a few simple practicalities that you need to consider, such as:
A space of their own
Caregivers need their own private space to sleep and relax. The room doesn’t have to have been a bedroom – a living room or study could easily be converted – but a bed is required. They’ll also need a wardrobe or chest of drawers in which to store their belongings whilst they are with you.
Bathroom facilities
Your caregiver will need to wash, bathe and use the bathroom, just like you. Your carer doesn’t need to have an en suite bathroom – although this might be something you wish to consider. Facilities need to be clean, functional and available whenever they need them.
Time off and breaks
Every carer is entitled to 14 hours of breaks over the course of a working week, which can be divided in a way that suits you best. Commonly it is split into two hours each day, or a few afternoons a week. Helping Hands are able to cover those breaks through hourly visiting services.
Industry-leading carer training
Our bespoke training programme and practical training facilities that we offer to our caregivers are what make us the nation’s number one for home care. On top of this, our caregivers will regularly develop their skills and knowledge with our ongoing training and career development modules. Each of our modules have been developed using our over 30 years’ experience in caregiving for our customers and by partnering with specialist groups such as Dementia UK.
A fully regulated home care provider
Here at Helping Hands, our service is regulated by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW)
This means we need to consistently meet high standards and are monitored by our regulators.
Why is being a regulated care provider important?
Independent inspections of our service, giving you peace of mind
Fully vetted, high-quality carers
Guaranteed training and development for our staff
How to arrange live in care
We try to make arranging care simple and stress-free so that we can focus on what really matters: your care needs. Speak to our team today to begin your journey.
Speak to our team
Our friendly, knowledgeable team can answer your questions and talk you through your options. We are available 7 days a week.
Book a free care assessment
Your local Helping Hands care manager will visit you to understand your needs and preferences and discuss how we can help. We can visit you at home, in hospital or even a care home to carry out the care assessment.
Confirm your care package
We create a tailored care plan for you to review. Once you’ve agreed the plan, we can organise care in as little as 24 hours.