Our Carers

Helping Hands’ Carers and Support Workers

We’ve specialised in providing person-centred care for more than 25 years. And during that time we’ve recognised that having the very best carers is absolutely central to our success. Passionate, enthusiastic and full of ‘can-do’ positivity, Helping Hands’ carers consistently deliver quality care tailored to the specific needs of our customers.

Choosing care, whether home care or hourly visiting care, can be a life-changing decision. We know that every moment our experienced carers spend in the home of an individual can improve their standard of living, helping them to feel that they can live independently and in comfort.

And that’s why we pick carers who’re committed to changing people’s lives.

Before we invite any support workers to join the Helping Hands’ team, they go through an extensive selection process. Through this meticulous approach we’re able to ensure that our team of live-in carers, hourly care workers and support workers meet the high standards we’ve become known for.

Just ten per cent of all applicants for our care positions get invited to join the Helping Hands team.

What Makes A Helping Hands Support Worker?

We have a large team of qualified home carers based in a selection of regions across the UK.

Like the people they look after, they come from different backgrounds, have wide-ranging hobbies, interests and varying life experiences. But they all share one thing in common – they’re all friendly and full of enthusiasm for those they care for.

They want to make a difference.

Every one of our customers is unique – both with their personalities and their medical care needs. This is something we recognise. We look to pair you or your loved one with a live-in carer who holds similar likes, dislikes and hobbies.

This is something many other home care agencies are unable to do.

Home Care Training

Prior to going out to deliver care in the homes of our customers, we ensure that all of our carers are equipped with the right skills, knowledge and experience. They go through home care training at our Alcester-based Centre of Excellence Training Academy.

Julie Mills, our experienced care training manager, oversees each training session delivered by our vastly skilled team of care trainers. Upon graduating from our Centre of Excellence, our support workers continue to receive training to aid their personal development. This includes the Helping Hands Level Two Diploma in Health and Social Care, and training in specific conditions – such as Dementia care training.

It doesn’t stop there, however.

We see the combination of experience and on-going home care training as the key to success. You or your loved one’s live-in carer will continue to receive support and training after they’ve come into the home to deliver care.

With this approach we allow you to rest assured that the care you or your loved one is receiving is of the best quality standard.

” Beatrice, my mother’s regular carer, was away for a long weekend but the people that Helping Hands sent to cover for her while she was away were quite superb.”
Mrs Smith, daughter of a Helping Hands Customer

How Are Our Home Care Support Workers Different?

At Helping Hands we provide our home carers with all the specialist care training they need to deal with the daily challenges of looking after someone in their own home. We recognise that a good skillset and experience are hugely important. But that’s not what makes our live-in carers different to those offered by other home care agencies.

What set them apart are their personalities.

We look for people who’re friendly, warm and enthusiastic about helping people to live comfortable, independent lives.

When conducting our rigourous recruitment processes, our care experts look just as much at behaviour, attitude and how passionate they are about care. This is just as important to us as qualifications and skills.

Watch our video about our home carers, or contact the Helping Hands’ team today to speak about the home care services we offer.

our-carers-thumbHelping Hands CarersAll Helping Hands Carers have completed our award-winning training, and are all passionate about delivering person-centred care. This high quality is carefully maintained, giving you peace of mind.

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