What makes our carers and support workers so special
For 30 years, we’ve been providing quality home care that’s unique and custom-made for each of our customers. And we couldn’t do it without having the very best carers in the sector. Find out what makes a Helping Hands carer so special.
Choosing home care, whether live-in care or visiting care, can be a big decision to take. There are many options available and, of course, you’re looking for the very best level of daily support possible and a service you can rely upon.
With Helping Hands, you can be assured, not only with custom-made care plans based around your individual needs, but also of the highest calibre of carers. It’s the reason why we’ve been the UK’s real leader in home care for almost three decades.
Discover why our carers are industry renowned and see what they say themselves. If you’re considering home care, get in touch with us today to see how we can support you.Request a callback Email us
Giving time to those who need support is something truly special. It’s not something that can be taught in a text book.
Mareta, a Helping Hands carer
High quality care starts with outstanding training. Helping Hands is the only full-service home care provider to be endorsed by Skills for Care as a Centre of Excellence. The official quality stamp, first awarded in May 2018, demonstrates our ongoing commitment to exceptional standards of training and induction.
Our in-depth carer training is renowned across the care sector. We take each one of our carers through the theory and practice of providing high-quality care before they start work and provide regular refresher training and regular supervisions.
If you feel a calling to care for someone, discover the latest job vacancies at Helping Hands.Training our carers Meet our trainers
Rigorous checks and handpicked carers
It takes a special someone to make a great carer or support worker. So we train and recruit only the very best. Every one of our carers is passionate, enthusiastic and full of ‘can-do’ attitude. Above all, they have a calling to care and really want to make a difference to someone on a one-to-one basis.
Throughout our training process, we’re assessing and reviewing the carers who apply. In fact, only 2% of the people who apply to be a carer get through our strict procedures and background checks. So you can be assured that you receive the very best of care.
Call us to find out more about our meticulous selection process and how we can handpick a carer to match your character, lifestyle, likes and interests. We’re available seven days a week.
All our carers are fully regulated, for quality care
Unlike care agencies, all of our carers – along with all of our services – are regulated by the care industry’s regulatory bodies, the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW).
By being fully regulated, it means there are meticulous procedures and checks in place to ensure that not only our carers are of a high standard, but also the whole of our company.
Learn more about how we’re regulated or call us today to speak to one of our advisors.How we're regulated
The relationships I establish with my customers are very rewarding. I love the fact that my customers look forward to my visits and that the care I provide makes their lives a little easier.
George, a Helping Hands carer
Ongoing support for carers, from a family-run company
We employ all of our carers directly – we never use agency staff. It means you have the peace of mind that you’re getting support from someone who’s passed all our training and selection processes.
Plus, by choosing Helping Hands for your home care, each of our carers have the support of our entire family, which includes care specialists, care managers, registered nurses and carer mentors. Plus, with a local manager assessing and reviewing the support you receive on a regular basis, we’re able to identify quickly if extra guidance or training is ever required.
As a family-run company, we’re passionate about family values. We extend these values right the way through our business, from the compassion of each of our private carers through to the commitment of our office-based team. We’re here for you all the way.
Call us today to find out more about how a live-in or visiting carer can support you or a loved one at home.
I am driven and motivated by knowing that I can wake up each day knowing that I will be helping someone in need.
Beverley, a Helping Hands carer
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We’re here seven days a week to talk through your home care needs and find the best option for you. Call 03300376958 or request a callback and we will call you.