Our Carers: Unrivalled Care Expertise
Helping Hands has been providing companionship through to complex nursing-led live-in care to people across England and Wales since 1989 and is widely acknowledged to be the country’s most respected provider of the service.
As a values driven family business we have worked tirelessly over the past 24 years to develop a flexible live in care service that places our customers at its heart. We achieve this through directly employing all of our care staff and training and developing our carers to deliver person centred care in a dignified and respectful way.
We have a network of Regional Offices, Regional Managers, Regional Trainers and a Registered Nurse to support and develop our carers and to ensure our level of service and care to our customers meets our exacting standards.
Fully regulated and endorsed
We are fully regulated by the Care Quality Commission (CQC) and are proud of the fact we have always been fully compliant. Our most recent CQC inspection was completed in 2013 and the results once again stated us as fully compliant.
Lisa Carr, Director of Great British Care Awards.
Leading the sector
We are a provider of live in care to over 70 social services departments and the majority of NHS Trusts across England and Wales. Many of our customers have been with us for a number of years, with the continuity of the same carer looking after them. We can always organise for you to speak to an existing local customer at your request, or call us directly on 0808 180 9455 for an informal chat.
Award winning care
The quality of our carers and the training they receive has been independently acknowledged through The Great British Care Awards. Recognised nationally and regionally the awards celebrate excellence in social care and pay tribute to those who work in the sector throughout England.
Lisa Carr, Director of the Great British Care Awards, said, “These awards recognise and pay tribute to the efforts and dedication of all those who work tirelessly to ensure that so many people are able to continue to live independent lives. They are the perfect showcase to reflect on best practice in the social care sector. We are incredibly fortunate to have such dedicated people, like the staff at Helping Hands, caring for the vulnerable and elderly members of their communities.”
We are founder members of the United Kingdom Home Care Association (UKHCA), the professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors as well as being a corporate partner of The Spinal Injuries Association. We have also developed our approach to dementia care working in partnership with Dementia UK.