Why choose Helping Hands?
Discover why we're number one for home care
With over 60,000 families supported in 35 years, we truly are the home care experts.
Founded in 1989 and run as a family company until recently, Helping Hands still operate with family values at our core. And, with over 150 branches nationwide, not only are we one of the leading home care providers across England and Wales, we’re also local to you.
We are proud to have built our care service on the strength of our local reputation, recognising that our customers truly value having exceptional carers. That’s why we’re so committed to prioritising our carers’ training and development every step of the way.
Let the numbers do the talking!
Rated as the best home care provider in the UK with over 3800 official Trustpilot reviews.
Visit our Trustpilot page and find out why our customers are rating us as the UK’s leading home care provider.
A fully regulated service
When you partner with us for home care, you’ll get a care service that is fully regulated.
At Helping Hands, every aspect of our care provision is independently regulated and monitored by the Care Quality Commission (CQC) and Care Inspectorate Wales (CIW). Many other home care providers act as introductory agencies, and as such are not regulated at all. We provide a full-service home care offering that will manage your support from start to finish.
Why is being a regulated company important?
Independent inspections
Audits conducted by a regulatory body to give you peace of mind that we do what we say we will do
Fully vetted carers
Our carers are vetted and checked through a robust recruitment process which complies with the regulations
Industry standards
We have to comply with important regulatory standards to maintain our CQC and CIW registration
Standardised training
All training is in line with the Care Certificate, so our carers are trained to a nationally-recognised standard
We employ every single carer directly
All of our carers are direct employees of Helping Hands - we never use agency staff.
Why is this important? It means we can ensure that each of our carers is delivering care to our high standards, and that they are all fully supported in their roles.
As direct employees, we manage each carer’s pay and benefits, including their holiday pay, pension contributions, overtime and travel expenses. Each of them has an assigned line manager and mentor, someone to go to with concerns or if they need extra support.
Our customers love our carers, because they are:
Kind and compassionate
At Helping Hands, we have a rigorous recruitment process which means we only hire kind, empathetic carers who share our person-centred family values
Directly employed by us
We directly employ all of our carers, so we take full responsibility for managing their workload, maintaining their wellbeing and paying them
Expertly trained and fully vetted
Every carer is fully DBS-checked and receives our industry-renowned training which equips them to provide a wide range of specialist care services
How live-in care is helping Jane
Hear about how having a live-in carer has helped one of our customers, Jane, to continue living independently at home whilst giving her loved ones peace of mind about her receiving the expert, compassionate support she needs on a daily basis.
How our home care services can help you
We have the experience and know-how to offer support that makes a difference.
Tens of thousands of families have benefitted from our wide array of person-centred care services in numerous ways. Our wonderful carers can support around the home in a variety of ways, including:
Valued company
A carer can provide you with valuable company throughout the week, ensuring you don’t experience loneliness or isolation
Keeping up your hobbies
Whether you’ve got a favourite board game that you enjoy or are part of a book club, we’ll help you enjoy your favourite things
Support for a condition
If you’re living with a complex condition, our carers are expertly trained to offer nurse-led clinical support and personal care
Going on holiday
We all need a change of scene from time to time. A carer can help you to get away for the weekend or accompany you on holiday.
Support with errands
A companion can assist with errands such as collecting your medication, picking up the weekly shop or helping you with your bills
Pet care
A carer can enable you to enjoy the company of a beloved pet by helping you walk and feed them, and even take them to the vet
What makes Helping Hands different?
At Helping Hands, we’re different to other care providers because we’re committed to going the extra mile for our customers. From our stringent recruitment policy to our thorough care assessments and our flexible, personalised support, you’re always at the centre of every decision.
Person-centred care
35 years of experience
Driven by family values
Kind, passionate carers
Personalised support for you and your family
We adopt a holistic, personal approach to care so that the whole family feels fully supported.
Support needs can change over time – and sometimes quite suddenly – so it’s important we provide a flexible and adaptable service that helps you and your family feel supported at all times. That begins in your home care assessment, where we’ll take you step-by-step through the essential information to create your unique support plan, based around your daily routines and needs.
We will regularly review your support plan and carry out carer supervisions so we can respond to any changes and arrange for extra training or support if it is needed.
Why choose us over residential care?
At Helping Hands, we firmly believe that home is the best place in which to receive additional support. That’s because care at home offers numerous benefits which you simply don’t get when you move to a residential care home.
What are our home care services?
Depending on your level of need, we’re able to offer home care on both a visiting care and live-in carer basis.
With visiting care, we’ll visit you as little or as often as you wish throughout the week to ensure you’re given the support you need to help manage your condition.
Visits from 30 minutes
Flexible care
Condition-led support
Live-in care will see one of our fantastic carers come to live with you in your home to provide round-the-clock support and companionship.
Companionship
Round-the-clock help
Carer matched to you
Nationwide home care specialists
From humble beginnings, we’ve become one of the leading home care providers in the UK.
Helping Hands started off as a tiny, family-run care company in Warwickshire in 1989. Since then, we’ve become one of the largest and most respected providers of live-in and domiciliary care in the UK. With branches across England and Wales, and thousands of brilliant carers, we’re always local to you.
Our nationwide team comprises fully trained carers, including clinical carers and dementia specialists, together with CQC-Registered Managers, live-in care specialists and a clinical team of nurses registered with the Nursing & Midwifery Council.
Arrange support today
Speak to our team
Call our friendly team of experts to discuss your options and ask us any questions
Free home care assessment
Your local Helping Hands manager will visit you to discuss your requirements and learn about the type of carer you’re after
Find your carer
We’ll help to pair you with a carer who meets your preferences and has the right skills and experience for your needs
Page reviewed by Carole Kerton-Church, Regional Clinical Lead, on July 25, 2024.
How we wrote this page
This page has been produced referencing key insights and data from external experts, trusted medical sources and our team of in-house specialists. We have worked hard to ensure that all information is as accurate as possible and reflects current consensus at the time of writing and reviewing.