Discover why we're the nation's number one for home care
Given that our roots are local, with over 70 branches nationwide, and that we’ve been supporting individuals at home for nearly 30 years, there is a good chance that you may have already seen a Helping Hands professional carer out and about in your community.
Still a family owned and managed company with family values at our heart, we have established ourselves as the leading provider of home care across England and Wales.
We are proud to have built our care service on the strength of our local reputation, recognising that from your perspective it is the quality of carers that matters and so your carer’s training and development is our key focus. In fact, 80% of our referrals are from existing customers who recommend us to provide care for their friends and family. See what our customers say about us.
Call us today for an informal chat – we are here to help seven days a week to take your call.Request a callback Request a free consultation
A fully regulated service
Unlike some other home care companies, all of our services are fully regulated, by the Care Quality Commission (CQC) in England and, in Wales, the Care Inspectorate Wales (CIW). Helping Hands is also a founder member of The United Kingdom Home Care Association.
As the nation’s specialists in dementia care at home, we train all of our carers in supporting people with dementia and, working in partnership with Dementia UK, we’ve created a practical Dementia Toolkit to help carers and families alike.
With a clinical team of registered nurses, we have the nursing expertise and experience to manage more complex healthcare for individuals with more complex care needs. We also build and maintain strong relationships with other specialists and organisations – overall and for individual cases – including other district nurses, occupational therapists, GPs, social workers and hospital discharge teams. Find out more about our nursing care services.How we're regulated Our accreditations
Award-winning training for our carers
We firmly believe that our high standards of training and development gives us a professional care team that is second to none. Unlike many other care providers, we are in the unique position of having our own specialist carer training facility where, with in-house training experts, we’re training new Helping Hands’ carers every week of the year.
We believe that putting theory into practice is vital and prepares a carer far better than a purely academic method. Our training is therefore very ‘hands on’, including numerous role plays, practical exercises in understanding conditions such as dementia, and how to safely use moving and handling equipment. The training is in line with the Care Certificate, recognised by the CQC.
All Helping Hands’ carers receive extra training and refreshers as required, some of which is from a registered nurse in our clinical care team or one of our CQC registered managers. Plus, each carer has a locally based manager providing appraisals and offering ongoing support.Training our carers Meet our trainers
A nationwide company with 29 years' experience
We are here for you – 24 hours a day, 365 days a year – to ensure your peace of mind. Additionally, our registered nurses are also available for advice, should you need it.
Don’t just take our word for it, take a look at some of the wonderful compliments we receive every day. We have every confidence in our service, so much so that we’d be happy to put you in touch with existing Helping Hands customers too. Call us today and we will happily put you in touch.
Robust systems and smart mobile technology
Smart procedures and checks are essential for ensuring a high quality service and the welfare of our customers and carers. So we’ve invested in state-of-the-art technology so we can easily coordinate home care visits and safely set-up and oversee care packages.
Real-time monitoring of home visits
We use secure mobile technology for monitoring home care visits. This involves each of our visiting carers being issued with a work mobile phone so they can quickly clock-in and clock-out every time they visit a customer.
This real-time monitoring means your local branch has a snap-shot of where all of their carers are at any one time. On the rare occasion that there’s a delay or problem, they will keep you up-to-date and make other arrangements if needed.
Unique support plans
Care and support needs can change over time – and sometimes quite suddenly – so we see the importance in providing a flexible and adaptable service.
During a home care assessment, your specialist will take you step-by-step through the essential information to create your unique support plan. Using a smart digital form, your specialist will go through our checks and procedures, such as for medication support, allergies and health and safety, to ensure your and your carer’s safety.
We regularly review your support plan and carry out regular carer supervisions so we can respond to any changes or concerns.
As a national care company, with more than 70 branches nationwide, we have vigorous procedures established across our network and a large resource of specialists, including clinical experts, to share best practice and draw expertise from.
Our quality assurance specialists also regularly check and inspect our services.
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We’re here seven days a week to talk through your home care needs and find the best option for you. Call 03300376958 or request a callback and we will call you.