Discover why we're the nation's number one for home care
Given that our roots are local, with over 90 branches nationwide, and that we’ve been supporting individuals at home for 30 years, there is a good chance that you may have already seen a Helping Hands professional carer out and about in your community.
Still a family owned and managed company with family values at heart, we have established ourselves as one of the leading providers of home care across England and Wales.
We are proud to have built our care service on the strength of our local reputation, recognising that from your perspective it is the quality of carers that matters and so your carer’s training and development is our key focus. In fact, 80% of our referrals are from existing customers who recommend us to provide care for their friends and family. See what our customers say.
Call us today for an informal chat – we are seven days a week to take your call.Request a callback Request a free consultation
A fully regulated service
What is different about Helping Hands is that home care with us is fully regulated – by the Care Quality Commission (CQC) and Care Inspectorate Wales (CIW).
Many other home care providers operate as introductory agencies, and as such are not regulated at all. Once you have been introduced to a carer, you really are left to manage everything else on your own, including that person’s pay and arranging cover for their breaks and holidays. There are no appraisals, no reviews of your support plan and no ongoing checks.
Fully regulated means fully managed
By choosing Helping Hands you are opting for a full-service home care provider that will manage your support from start to finish. And this fully managed service is only possible because we are registered, licensed and therefore regulated to provide this support, with the CQC and CIW.
With regulation comes compliance, and therefore peace of mind. Strict regulatory standards and regular independent checks offer extra reassurance, not just about the care that we provide but also about the carers we recruit.
Learn more about how we’re regulated and our commitment to quality and transparency.How we're regulated Our accreditations
Home care's only Centre of Excellence
Helping Hands is the only full-service home care provider to be endorsed as a Centre of Excellence. The endorsement comes from Skills for Care, the country’s strategic body for the adult social care workforce.
The quality stamp was awarded after a review of our training and induction processes, not just for carers, but also for our managers and support teams.
We believe in putting theory into practice, and so our carer training is very ‘hands on’. It includes numerous role plays, practical exercises in understanding the different types of dementia for example, and how to safely use moving and handling equipment.
Our carer training is in line with the UK Care Certificate, which is recognised by the CQC.Training our carers Meet our trainers
Helping Hands has proven they’re committed to the development of their learners, ensuring that their customers’ needs are met.
Skills for Care
Every carer is directly employed - by us
Every single one of our carers are a direct employee of Helping Hands. We never use agency staff – ever.
Why is this important? It means we can ensure that each of our carers are delivering care to our high standards and that they are each fully supported in their roles.
As direct employees, we manage each carer’s pay and benefits, including their holiday pay, pension contributions, overtime and travel expenses. Each of them have an assigned line manager and mentor, someone to go to with concerns or if they themselves need extra support.
We believe in supporting our carers so they can support you. We’re available 24/7 if they need extra help through our dedicated carer helpline, and our extensive team of home care managers, dementia care experts and clinical specialists are also on-hand with additional expertise.
I would recommend Helping Hands to anyone who would like to make a difference in people’s lives and get thorough training and support.
Lynne, a Helping Hands carer
Nationwide home care specialists
Since our humble beginnings in Warwickshire in 1989, we’re now one of the largest and most respected providers of live-in and domiciliary care in the UK. We are local to you, with over 70 branches nationwide and thousands of trained carers.
Our nationwide team is hugely experienced in providing person-centred care at home. We are made up of fully trained carers, including clinical carers and dementia specialists, together with CQC Registered Managers, live-in care specialists and a clinical team of Registered Nurses with the Nursing & Midwifery Council.
(Click here for more information on What is Live-In Care)
We firmly believe that everyone should have the option to stay at home, no matter what their health condition or lifestyle needs. By working with your circle of support, including other professionals, such as your GP, district nurse, physiotherapist or occupational therapist, we will enable the right package of support to be put in place.
What’s more with a such an extensive team, we can support you in an emergency, sometimes within as little as 24 hours of your first call.
I’m becoming a bit of an advocate for Helping Hands as I know the service they provide has the patient at the heart of everything they do, and that shows.
Michelle Abrahams, a continuing healthcare (CHC) practitioner
Personalised support for your family
Care and support needs can change over time – and sometimes quite suddenly – so we see the importance in providing a flexible and adaptable service.
During a home care assessment, your local Helping Hands care manager will take you step-by-step through the essential information to create your unique support plan, based around your daily routines and what is important to you. They will go through the full checks and procedures, such as for medication support, allergies and health and safety, to ensure your, and your carer’s, safety.
We will regularly review your support plan and carry out carer supervisions so we can respond to any changes and arrange for extra training or support if it is needed.
Robust systems and smart mobile technology
Smart procedures and checks are essential for ensuring a high-quality service and the welfare of our customers and carers. So we’ve invested in state-of-the-art technology so we can easily coordinate home care visits and safely set-up and oversee care packages.
We use secure mobile technology for monitoring home care visits. This involves each of our visiting carers being issued with a work mobile phone so they can quickly clock-in and clock-out every time they visit a customer.
This real-time monitoring means your local branch has a snap-shot of where all of their carers are at any one time. On the rare occasion that there’s a delay or problem, they will keep you up-to-date and make other arrangements if needed.
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We’re here seven days a week to talk through your home care needs and find the best option for you. Call 03300376958 or request a callback and we will call you.