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How we support families nationwide

The benefits of choosing a family-run business

Unlike many other home care providers, Helping Hands is a family run business that is small enough to care, but big enough to cope. 

The company was founded in the late 1980s by Mary Lee. Today, Mary’s sons – Tim and Ben Lee – are continuing their mother’s good work running Helping Hands Home Care.

Helping Hands has grown from strength to strength, now providing much-needed home support for thousands of families throughout England and Wales. Today, we cover the full range of home care services, from companionship, home help and personal care right through to nursing care for complex needs.

About Mary’s background

Mary’s profession as a teacher of children with learning disabilities brought her into contact with many social services departments around the Midlands.

Mary began to realise that local authorities were seeking partnerships with outside agencies to provide quality care for people in their own home. With this in mind Mary formed Helping Hands in 1989.

Mary’s eldest son Tim, an undergraduate at Cardiff University, would help the family business by visiting customers and answering phone enquiries when he returned home between term times. His younger brother Ben, still at school at the time, would assist the payroll of Mary’s growing collection of carers, while revising for his GCSEs and A-Levels.

Tim and Ben – taking the business forward

Mary left the business in 2007 after 18 years for her well earned retirement. Tim is now Chief Executive Officer and Ben Chief Operating Officer. Together they have presided over a period of growth for the organisation which now employs over 3,500 carers around England and Wales.

Despite the success of the business, the central philosophy of Helping Hands is the same today as it always has been – a desire to provide the best care possible to people in a way which promotes independence, ensures dignity and aids emotional well-being.

This will always be the Helping Hands way.

Meet our senior managers

Tim recognised as a UK top 50 CEO

Glassdoor award for highest rated CEOIn August 2017, Tim won the Glassdoor Employees’ Choice Award as the 32nd highest rated CEO in the UK.

Tim received an impressive 92% approval rating based on anonymous and voluntary reviews shared by Helping Hands’ employees. More than 700,000 UK companies were reviewed in all with an average approval rating of 67%.

“My family’s original vision and values still underpin everything that we strive so hard to achieve,” Tim shared, “therefore focussing on our people and listening to and understanding their concerns has to be my top priority.”


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