Understanding your home care costs can be daunting; that’s why we try to keep it simple.
We understand how stressful it can be organising home care for yourself or a loved one. That’s why we’ll aim to keep things as simple and straightforward as possible when it comes to costs.
Depending on your needs, home care costs will vary. Visiting care is charged at an hourly rate with live-in care, or “24-hour care”, quoted on either a daily rate for short-term respite or a weekly rate for ongoing care. We can discuss the level of care that is right for you and whether the cost of home care is financially sustainable for you and your family.
Our customers trust us because we’re:
Upfront and transparent
We’re fully upfront about our home care costs – you’ll only pay whatever is agreed in your care plan, so no hidden fees or long notice periods
Not a care agency
Helping Hands are a private care provider rather than a care agency, which means you don’t have to worry about agency fees or retainers
Able to accept direct payments
If you’re receiving funding through social services and have opted for direct payments, we’re able to accept top-ups to these payments
An introduction to visiting care costs
Looking for flexible support to complement your routines and lifestyle? Recieve all of this and so much more, with prices starting from £25.27 per hour
Bespoke care to fit your needs
Our visiting care provides you with bespoke care that enables you to receive the support you need, when you need it – because we know that your care requirements are unique to you
Choose your amount of hours
For care from as little as 30 minutes per week all the way up to regular calls every day, visiting care provides you with a flexible support package that gives you the support you need, when you need it
A simplified process
From the very start, we’ll give you a clear picture of how much your care will cost – and this will be confirmed once we put a comprehensive plan of care in place to suit your requirements
If you require a more comprehensive package of care, our ongoing live-in care prices start from £1,599 per week for one person and £1,839 per week for a couple.
A more intensive care service
Live-in care could be the ideal solution if you require someone to assist you round-the-clock with your care needs but don’t wish to move to a residential nursing home or hospice
Tailored to your exact needs
Your very own live-in carer will provide one-to-one support tailored to your exact requirements – for example if you have a type of dementia – giving you peace of mind that you’ll always be supported
Support as long as you need it
Live-in care can either be for a sustained amount of time with no planned end date, or in the form of respite care, which is for short-term solutions lasting less than four weeks
Can I get financial support to pay for my care?
In England, the threshold above which you’ll have to pay for your care in full is £23,250.
If your assets, including most investments and savings, are greater than £23,250, your local authority will consider you able pay for your care yourself. It is worth noting that for integrated care within your own home, the value of your property will not be taken into account.
If you’re uncertain about your status, you can request a Financial Assessment from your local council to see if you qualify for help towards your care costs. Your assessment will be an evaluation of your financial means, and will calculate whether:
The council pays for your care in full
The council pays for some of your care
You pay for all of your care
What does support from Helping Hands look like?
Wondering whether care at home is worth it? Hear from two of our customers, Helen and Hannah, as they share how having a Helping Hands carer has transformed their life and given them them added independence and confidence.
Live-in care customer
Read Helen's Story
It is important to be able to access your local community in order to feel connected, so we place prominence of selecting assistants who are confident in helping you travel.
Helen (pictured here), a live-in customer, has enjoyed a number of holidays along with the help of her carer. She has been able to visit her local marina and go away to Lake District to make the most of some sunny weather.
The option to get out and about is a very inviting one and this is amplified when the responsibility of driving is taken off your shoulders. Our personal assistants can help you get to different places through using your own car. You will still be surrounded by your own belongings but can sit back and relax as you travel to your destination together.
Navigating public transport can sometimes seem daunting as it relies heavily on specific times and locations. However, it can be made easier if you have someone to share the responsibility with. Checking through timetables together and getting to the bus stop or train station in time can start to feel exciting rather than a chore.
Visiting care customer
Read Hannah's Story
Meet Hannah, a bright and bubbly 27-year-old with a great sense of humour and positive outlook on life. She loves music and was even lucky enough to watch the Rolling Stones live at the London Stadium in 2018! She also lives with cerebral palsy and has done since birth. Since starting care with Helping Hands in March, she describes her experience as “life-changing”.
Hannah attended mainstream school and led an active life just like any other child. Yet in September 2018, Hannah’s condition dramatically changed.
Hannah had her nineteenth operation to remove metal work placed during a reconstruction which was threatening to break through the skin. Unfortunately, she was left with Complex Regional Pain Syndrome (CRPS) in her leg – a chronic pain condition that causes a significant amount of pain that is confined to a specific area.
Dana, an hourly carer from our Tunbridge Wells branch, began visiting Hannah once a week in March 2019 and it has totally transformed Hannah’s life. Instead of only having hospital appointments as a regular means of leaving her house, she now looks forward to Mondays, which is when Dana visits her.
One thing that Hannah requested was for Dana not to wear her uniform when she accompanied her out in the community. She also doesn’t refer to Dana as her carer, but as her personal assistant or PA. It was important to Hannah as a young person that she could feel comfortable with Dana and that she wasn’t being judged.
Hannah says: “Monday is my one day of normality each week and I really look forward to it. Dana and I really like each other and there’s always so much laughter between us!”
Self funding home care
The majority of our families are paying for their care privately. We appreciate that this isn’t always straightforward for every customer, so we can sit down with you and your loved ones to work out a care plan and payment plan that allows you to receive the support you really need at the times when you’d find it most beneficial. And, of course, your care can always be adapted whenever your needs or preferences change.
Benefits can help with care costs
You may be eligible for benefits which can help towards the cost of your care.
When considering your best options for funding care, it’s important to ensure that all state benefit entitlements are explored. The benefits available to you will depend on your personal situation and needs, and can help you pay for the support you need.
How we wrote this page This page has been produced referencing key insights and data from external experts, trusted medical sources and our team of in-house specialists. We have worked hard to ensure that all information is as accurate as possible and reflects current consensus at the time of writing and reviewing.
Helping Hands Home Care is registered and therefore licensed to provide services by the Care Quality Commission (ID: 1-101671690) and the Care Inspectorate Wales (certificate number: W15/00000831/O001/0001). For more information visit www.cqc.org.uk and www.careinspectorate.wales* All calls to 0843 numbers will cost you 7p per minute plus your phone company’s access charge. All calls are recorded for training purposes.