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Open Mon - Fri: 8am - 7pm
and Sat & Sun: 9am - 6pm

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03300376958 Existing customers

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call. Our team is available from:
Mon - Fri: 8am - 7pm Sat & Sun: 9am - 5:30pm

Costs and funding FAQs

Costs and funding: frequently asked questions

We’re here if you have any questions about the costs and funding of home care. By choosing Helping Hands, you’re choosing a family-run company that’s clear about all the care options available and the full cost of care. With us, there are never any hidden costs.

Call our customer service team today if you have any questions about costs and funding. We’re available seven days a week to take your call.

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Are there any hidden costs to your live-in care service?

No. Our pricing is completely transparent. After your initial care assessment we will present our proposal to you for consideration, this will include a detailed breakdown of the costs and services that we will provide.

Is there any funding available to meet some of the costs of care?

Yes. Although most of our customers pay themselves, there may be funding options open to you.

All customers are entitled to Attendance Allowance provided by the government, which is non-means tested. Other non-means tested benefits are available from the NHS, such as Continuum of Care for customers in the later stages of life or those under the age of 65 with a diagnosis of illnesses, such as early onset dementia.

Do I pay the carer directly?

No. Our carers are employed directly by us, meaning all salary and contract matters are looked after by us. This means that you can focus more on the relationship and the support you receive without any awkward conversations about money.

Do you accept direct payment top-ups?

Yes, if you’re receiving direct payments from your local authority for your social care funding, we can accept top-ups to these payments. Get in touch to find out more.

Direct payments allow you to set-up care with your chosen provider and top-up payments if you need to. Speak to your local authority if you’re receiving social care funding and would like to opt for this arrangement.

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We’re here seven days a week to talk through your home care needs and find the best option for you. Call 03300376958 or request a callback and we will call you.

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