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About us

Call today, care tomorrow. A fully managed service for total peace of mind.

How we support families nationwide

Giving you the right level of support is our passion

We’re assisting adults of all ages to stay in the comfort of their own homes, in the place they love the most. Seeing the extra lease of life this gives to families is the reason we’re so passionate about what we do.  

Covering every region of England and Wales, we’ve been the home care provider of choice to thousands for nearly three decades. Our carers go the extra mile for our customers and get to see first-hand the peace of mind that they’re ongoing support provides.


Experienced home care specialists

Since our modest beginnings in Warwickshire in 1989, we have worked to become one of the largest and most experienced providers of home care in the UK. With over 80 branches nationwide, we are local to you and boast thousands of fully-trained carers.

Our management team has extensive experience in the care sector, from providing one-to-one care to working with charities and the NHS. Regularly working with clinical commissioning groups (CCGs) and continuing healthcare (CHC) teams, we also arrange packages of NHS funded home care.


Industry-endorsed home care

Helping Hands is a founding member of the United Kingdom Home Care Association (UKCHA), which is the representative body for organisations that provide care to people in their own homes.

As the nation’s dementia specialists, it is no wonder why over 40,000 families have already chosen us to provide support for themselves or their loved ones.

Fully regulated throughout England and Wales

Unlike introductory agencies, every part of our service is regulated, inspected and rated by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW). CQC rated our overall service as GOOD and CIW reported that our carers go “above and beyond, doing the things that are ‘not on the list’.”


Comprehensive training

Endorsed as a Centre of Excellence

Helping Hands is the first and only home care provider to be endorsed as a Centre of Excellence by Skills for Care, the strategic body for the adult social care workforce in England. This accolade marks our ongoing commitment to the highest standards of training and induction.


Top rated CEO

Glassdoor's 2018 Top CEOs
In 2018, and for the second year running, Tim Lee received a remarkable 92% approval rating based on reviews shared by Helping Hands’ employees, winning the Glassdoor Employee’s Choice Award that recognises the highest rated CEOs in the UK.


Inspiring Britain

We've been nominated as a company that inspires

There were masses of excitement when we were recognised in the London Stock Exchange’s (LSE) 1000 Companies to Inspire Britain 2018. This report is an annual round-up of the UK’s most dynamic and fastest-growing small to medium-sized businesses.

Helping Hands is one of the few care companies featured in this, recognising our significant growth and establishment as a well-known household brand for care and support within the home.


Dementia specialists

Dementia Action Alliance (DAA) logo

A member of the Dementia Action Alliance (DAA), Helping Hands is dedicated to maintaining good quality of life of people living with dementia. We have also introduced a Dementia Champion accreditation to qualifying individuals who have passed vigorous training and assessment.

Jayne Vale, our Lead Dementia Specialist, has a number of qualifications that make an expert on the condition. She has completed her Preparing to Teach in the Lifelong Learning Sector (PTLLS), Death, Dying & Bereavement courses and additional dementia courses held by Warwickshire and West Midlands County Councils. Jayne has also achieved NVQ Levels 2 and 3 and has her A1.

As well as this, Jayne has even been credited by the Worcester University as a Dementia Specialist through her hard work and dedication.

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Very friendly, helpful and experienced. They are a lifeline for my Mum who has Alzheimer’s. I would recommend them with no reservations to anyone seeking care for those in need… Read more

Andrew, shared on Trustpilot

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Meet Karen Lewis, Operations Director

Karen Lewis, Director of Operations

A key member of the Helping Hands team, Karen has been involved in our specialised service since 2015. She is a qualified Physiotherapist and has worked in healthcare for over 24 years, starting her career within the NHS. Karen has gained a broad range of clinical and managerial expertise along with achieving an MSc qualification.

Karen has progressed from clinical delivery into management and subsequently worked at Director and Executive Board level within medical care for a number of years. She said, “My clinical background drives me to deliver the highest quality care whilst ensuring we offer excellent customer service.

“My passion for care continues to grow, and I’m excited to be working with a company that makes such a huge difference on a daily basis.”

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Excellent service above and beyond my expectations… They really cared for my father and ensured all his needs were met… I heartily recommend Helping Hands. Read more

K. Baker, reviewed on Trustpilot

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We’re here seven days a week to talk through your home care needs and find the best option for you. Call 03300376958 or request a callback and we will call you.

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