About us
Who are Helping Hands?
We are a leading national home care provider helping people to live well in the homes and communities they love.
Over more than three decades, we’ve cared for tens of thousands of families, tailoring our care to meet the needs of each and every person with dedicated, personalised support.
Our trusted home care is delivered by a wonderful team of knowledgeable registered care managers, professional carers and specialist nurses. They work closely together to deliver the high standard of care and service our customers and their families deserve and expect.
Widely-trusted home care services
We’re delighted to be rated Excellent on Trustpilot.
Thousands of our customers and their families have shared their stories about how our care makes a difference to their lives. We have more reviews than any other home care provider. From compliments praising the quality of care to comments on the kindness of our carers, read more about what our customers really think.
What we do
We’re here to support people to live well in the place they love most – home. Whether it’s regular visits to help with day-to-day activities or 24-hour live-in care for those who need round-the-clock support, we’re by your side. From help getting into and out of bed and with discreet personal care to support with cooking and housework, our care is tailored to suit the needs of every person.
We also support people with a range of medical conditions. Our team of highly qualified and experienced nurses ensure complex nursing procedures are delivered to the highest professional standards to customers in their home.
A message from Emma Pearson, Chief Executive
At Helping Hands, our purpose is simple: helping people live well in the homes and communities they love.
We do this by listening closely to customers and families, taking the time to understand individual needs and what truly matters, keeping everyone involved and informed every step of the way.
Helping Hands continues to be a leader in professional home care, with customer reviews consistently rating us as Excellent across all our services, from a half an hour visit to live-in care.
Our expert carers do more than provide practical help at home, they build meaningful relationships, offer companionship, and bring warmth and kindness into everyday life. We don’t use any agency staff – ever, because we believe trust and continuity of service, delivered by Helping Hands trained professionals is at the heart of truly great care.
By supporting our people, we empower them to care at their best, focus on our customers and ultimately deliver our purpose, that most special of roles; helping people live well at home and in the communities they love.
Being a fully regulated home care provider offers customers reassurance we’re meeting the highest quality standards, delivering nationally accredited training and have strong recruitment and vetting processes for carers. 97% of our branches have been rated Good or Outstanding by The Care Quality Commission or the Care Inspectorate Wales.
We are also a member of the Homecare Association, the membership body for homecare providers.
Our history
Our story began in the Midlands in the late 1980s when our company founder, Mary Lee, was working for Social Services. Mary spotted that within the care sector, local authorities were increasingly moving away from providing care and looking to the private sector to deliver support in the community.
From her kitchen table in a small Warwickshire village, Mary began finding carers that could support people at home. As demand for her services grew, Mary increasingly worked evenings and weekends and finally, decided to make this her new career. Helping Hands was born.
Helping Hands Home Care initially started working with four local authorities. As more people needed support, Mary employed more carers from the local area – ensuring each person who joined her mission encompassed the Helping Hands way, always acting with kindness to help people live their lives in the way that suited them.
Over the years, with a growing reputation for delivering high-quality care at home, Mary’s two sons, Tim and Ben, joined her in helping run the business. Mary continued to work at Helping Hands until her retirement in 2007. Her founding principles remain an important part of the company’s mission today.