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About us

Person-centred, fully managed home care for total peace of mind.

Giving you the right level of support is our passion

Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the comfort of their own homes. Seeing the extra lease of life this gives to families is the reason we’re so passionate about what we do.  

Covering every region of England and Wales, we’ve been the home care provider of choice to thousands of families for over three decades. Our carers go the extra mile for our customers and get to see first-hand the peace of mind that their ongoing support provides.

In December 2017, Health Secretary Jeremy Hunt described us as the “experts in home care” after attending our Godalming dementia event.

And with thousands of families being supported by us every day, we have plenty of inspirational customer and carer stories that are testament to the great work we do. As well as showcasing these heart-warming accounts, our informative blog also has the latest news, advice and activities for those receiving or looking for care.

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Industry-endorsed home care

Here at Helping Hands, we are extremely proud of our accreditations and accolades, ensuring that we are recognised throughout the home care industry as a leader in our field providing quality care. Since our inception over 30 years ago, we have prided ourselves on providing a professional live-in care service that has become a viable alternative to residential care homes. With the support of our experienced nursing team, we’re able to support those with complex conditions to live safely and comfortably at home.

We are a founding member of the United Kingdom Home Care Association (UKHCA), which is the representative body for organisations that provide care to people in their own homes.

The United Kingdom Home Care Association (UKCHA) logo

Recognised as the nation’s home care dementia specialists, it is no wonder why over 40,000 families have already chosen us to provide support for themselves or their loved ones living with the condition. As members of the Dementia Action Alliance (DAA), we work hard to ensure all of our customers that live with any type of dementia are cared for in a dignified and empathetic manner that is totally unique to them.

We are also members of the Spinal Injuries Association (SIA) and the United Kingdom Acquired Brain Injury Forum (UKABIF), who promote awareness and education for their respective conditions.

SIA 150x150 UKABIF 150X150


Fully regulated throughout England and Wales

Unlike introductory agencies, every part of our service is regulated, inspected and rated by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW). In our most recent inspection, CQC rated our overall service as GOOD and CIW reported that our carers go “above and beyond, doing the things that are ‘not on the list’.”

CQC Good 150x150 CIW 150x150

 


Experienced home care specialists

Founded by Mary Lee in 1989, Helping Hands began in a small house in Warwickshire, initially providing regular visits to those locally who needed extra support at home. Over 30 years later, we have now blossomed into a fully-fledged care company that assists thousands of people to retain their independence and stay in the place they feel most comfortable; their home. With over 100 branches nationwide, we are local to you and have the experience and expertise to provide the right level of care for your health and social requirements. Find out more about our story here.

We only select the very best individuals to lead our care service. Our management and nursing teams have extensive experience in the care sector, from providing one-to-one care to working with charities and the NHS. Regularly working with clinical commissioning groups (CCGs) and continuing healthcare (CHC) teams, we are also adept at arranging packages of NHS-funded home care.

Mary's story, founding Helping Hands

Comprehensive training

Helping Hands is the first and only home care provider to be endorsed as a Centre of Excellence by Skills for Care, the strategic body for the adult social care workforce in England. This accolade marks our ongoing commitment to the highest standards of training and induction.

All of our carers complete a rigorous training programme including manual handling, first aid, condition-led care, medication, equality & diversity, personal care and safeguarding. As well as completing regular refresher training, we invest in our carers and encourage them to enhance their theoretical and practical skills in areas that are of particular interest to them.

Centre of Excellence


Dementia specialists

With around 50% of our customers living with dementia, we recognise how important it is for our carers to have the expertise and skills needed to provide high-quality dementia care. That’s why we ensure every single one of our carers receive comprehensive dementia training as soon as they join our team.

As a member of the Dementia Action Alliance (DAA), we are dedicated to maintaining the quality of life of people living with dementia. We have also introduced a Dementia Champion accreditation to qualifying individuals who have passed rigorous training and assessment.

Dementia Action Alliance (DAA) logo

Jayne Vale, our Lead Dementia Specialist, has a number of qualifications that credit her as an expert in the condition. She has completed her Preparing to Teach in the Lifelong Learning Sector (PTLLS), Death, Dying & Bereavement courses and additional dementia courses held by Warwickshire and West Midlands County Councils. Jayne has also achieved NVQ Levels 2 and 3.

As well as this, Jayne has even been credited by the Worcester University as a Dementia Specialist through her hard work and dedication to this complex condition.

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Helping Hands helped us with my 89 year old mother who has Vascular Dementia. The support was first class and whilst everyone that we met was exceptional. Read more…

R. Williams, reviewed on Trustpilot

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A culture of care

We were delighted to be named 20th out of 7,000 companies for inspirational working culture by the Chartered Management Institute and Glassdoor’s 2018 Leadership & Culture Report; a real testament to all our carers and local care teams.

Our care really does come from our roots and Mary’s vision is something that we still uphold today: enabling people to live independently within their own homes with personalised care to suit them. And this wouldn’t be possible without the 5,000 strong workforce we currently have at Helping Hands – from the carers and care managers in the field, to the central teams at our Support Office in Alcester.

We're one of the most inspirational UK workplaces


Compliance

Allowing someone you don’t know to enter your home can be a daunting experience, particularly if they’re supporting you with things that you’re no longer able to do yourself. That’s why we have put stringent guidelines in place that must be adhered to by all of our carers to give you the reassurance that we are consistently providing a safe, effective and responsive service. These include a Disclosure Barring Service (DBS) screening and thorough background checks.

Once our carers have completed the detailed training programme delivered by our in-house instructors, they will work closely with their care manager to ensure they have everything they need in order to deliver the exceptional service expected from a Helping Hands carer.


One of the best places to work

In 2018, we were named as the 22nd best company to work for in the UK, according to Glassdoor’s Employee Choice Awards – the only home care provider to make it into the top 50.

In the same year and for the second year running, now Chairman, Tim Lee, received a remarkable 92% approval rating based on reviews shared by Helping Hands’ employees, winning the Glassdoor Employee’s Choice Award 2018 that recognises the highest rated CEOs in the UK.

Glassdoor's 2018 Top CEOs


Inspiring Britain

There were masses of excitement when we were recognised in the London Stock Exchange’s (LSE) 1,000 Companies to Inspire Britain 2018. This report is an annual round-up of the UK’s most dynamic and fastest-growing small to medium-sized businesses.

Helping Hands is one of the few care companies featured in this, recognising our significant growth and establishment as a well-known household brand for care and support within the home.

We've been nominated as a company that inspires


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We’re here seven days a week to talk through your home care needs and find the best option for you. Call 03300376958 or request a callback and we will call you.

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