Who are we?
Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the comfort of their own homes. Seeing the extra lease of life this gives to families is the reason we’re so passionate about what we do.
Covering every region of England and Wales, we’ve been the home care provider of choice to thousands of families for over three decades. Our carers go the extra mile for our customers and get to see first-hand the peace of mind that their ongoing support provides.Call me back now Request a brochure
Since our inception over 30 years ago, we have prided ourselves on providing a professional live-in care service that has since become a viable alternative to residential care homes. With the support of our experienced nursing team, we’re able to support those with complex conditions to live safely and comfortably at home.
We believe that a huge part of supporting complex conditions is investing in research and organisations that work towards making life better for people, which is why we have a host of professional memberships to reflect the families that we support.
We are a founding member of the United Kingdom Home Care Association (UKHCA), which is the representative body for organisations that provide care to people in their own homes.
Recognised as the nation’s home care dementia specialists, it is no wonder why over 40,000 families have already chosen us to provide support for themselves or their loved ones living with the condition. As members of the Dementia Action Alliance (DAA), we work hard to ensure all of our customers that live with any type of dementia are cared for in a dignified and empathetic manner that is totally unique to them.
We are also members of the Spinal Injuries Association (SIA) and the United Kingdom Acquired Brain Injury Forum (UKABIF), who promote awareness and education for their respective conditions.
Unlike introductory agencies, every part of our service is regulated, inspected and rated by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW). In our most recent inspection, CQC rated our overall services as GOOD and CIW reported that our carers go “above and beyond, doing things that are ‘not on the list’.”
Regulation is an important part of keeping you safe and ensuring that the carers who support you are the very best. You can have peace of mind knowing that our carers go above and beyond what is expected – a quality that makes us more than care.
Founded by Mary Lee in 1989, Helping Hands began in a small house in Warwickshire, initially providing regular visits to those locally who needed extra support at home. Over 30 years later, we have now blossomed into a fully-fledged care company that assists thousands of people to retain their independence and stay in the place they feel most comfortable; their home. With over 140 branches across England and Wales, we are local to you and have the experience and expertise to provide the right level of care for your health and social requirements. Find out more about our story here.
Helping Hands provides a mandatory award-winning induction course to ensure all our carers only offer the highest quality of care. These accolades mark our ongoing commitment to the highest standards of training and induction.
All of our carers complete a rigorous training programme including manual handling, first aid, condition-led care, medication, equality & diversity, personal care and safeguarding. As well as completing regular refresher training, we invest in our carers and encourage them to enhance their theoretical and practical skills in areas that are of particular interest to them.
You will only ever receive care from someone who is equipped with the necessary skills to support you, so not only will the carer be matched with you based on personality, but to the requirements that benefit your overall wellbeing.
As a member of the Dementia Action Alliance (DAA), we are dedicated to improving the quality of life of people living with dementia. And with around 50% of our customers living with dementia, we recognise how important it is for our carers to have the expertise and skills needed to provide high-quality dementia care. That’s why we ensure every single one of our carers receive comprehensive dementia training as soon as they join our team.
Jayne Vale, our Lead Dementia Specialist, has a number of qualifications that credit her as an expert in the condition. She has completed her Preparing to Teach in the Lifelong Learning Sector (PTLLS), Death, Dying & Bereavement courses and additional dementia courses held by Warwickshire and West Midlands County Councils. Jayne has also achieved NVQ Levels 2 and 3. As well as this, Jayne has even been credited by the Worcester University as a Dementia Specialist through her hard work and dedication to this complex condition.
Helping Hands helped us with my 89 year old mother who has Vascular Dementia. The support was first class and whilst everyone that we met was exceptional. Read more…
R. Williams, reviewed on Trustpilot
Other people are interested in...
We’re here seven days a week to talk through your home care needs and find the best option for you. Call 03300376958 or request a callback and we will call you.